Tracy Barlow work email
- Valid
- Valid
- Valid
- Valid
Tracy Barlow personal email
Tracy Barlow phone numbers
PROFILE Senior-level Operations Manager with practical experience in and a solid understanding of a diverse range of business management applications including customer service, accounting, logistics, supply chain, support, and compliance. KEY AREAS OF EXPERTISE Business Operations: Five years combined experience in accounting, including A/P, A/R, collections, billing, reconciliation of daily cash activities, and reports to both internal and external stakeholders. Strategic planner for operational efficiencies in the areas of order to cash, technical support, project management, inventory control, quality assurance, logistics, SOX compliance, process improvement, and order processing. Leadership: Accomplished leader successful in building and motivating dynamic teams. Cultivates a company culture in which team members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Articulate communicator with finely tuned interpersonal skills. Customer Focus: Highly personable, enthusiastic, and resourceful problem solver who enjoys identifying Customer/Client needs and providing resolution. Strong sense of urgency and responsiveness to customers, and able to readily instill this trait in others. Independent thinker with a high level of self-motivation, drive, and flexibility critical to adaptation within changing environments.
My Own Schedule, Llc
-
Retired Professional | Exploring New Passions Beyond The 9-To-5My Own Schedule, LlcTucson, Az, Us
-
Self-Employed Seeking A New PositionSeeking New Accounting Opportunities; #Opentowork #Accounting Sep 2023 - PresentTucson, Arizona, United StatesWith a robust background in accounting, I have honed my expertise in various critical areas, including billing, accounts payable, and meticulous account reconciliation. My in-depth knowledge of Sarbanes Oxley compliance requirements and a strong grasp of Generally Accepted Accounting Principles (GAAP) have enabled me to maintain the highest standards of financial accuracy and transparency. Beyond my technical acumen, I have also demonstrated effective team leadership, fostering collaboration and accountability within cross-functional teams to drive results. My transition into the field of accounting is fueled by a deep passion for precision, problem-solving, and a commitment to contributing my skills and leadership to the world of finance.
-
Manager, Enterprise Customer SupportAirtable Mar 2022 - Nov 2023Remote* Manage a scalable team of senior Enterprise technical supportspecialists* Increased my team's first reply SLA by 16% in two months andachieved the highest SLA in six months at 87% -
AccountantHealthy Coin Pllc Jan 2021 - Feb 2022Tucson, Arizona, United StatesBookkeeping and account set-up specializing in Salon accountsPost receipts and code expensesPrepare LLC income taxes -
Product Support ManagerOpentext Jul 2018 - Feb 2022Tucson, Arizona• Lead team of Senior Technical Analysts supporting RightFax, Alchemy and RightFax Express software • Improve operations to include CSAT, Time to Resolution and reduction of backlog• Increased CSAT score for direct reports from 94% to 98% in 7 months achieving department goal of 97% - achieved 100% in October 2019• Reduced tickets over 90 days by 76% in 6 months• Manage customer escalations and respond to low satisfaction surveys to help improve the customer experience -
Administrative ManagerEy Jul 2017 - Jun 2018Tucson, Arizona Area• Grow and lead a National Executive Assistant Team (NEAT) of 50 EAs providing virtual support to over 300 U.S. Partners, Principles, Executive Directors and Directors of the firm.• Proactive business development through ongoing discussions with clients to determine support needs and satisfaction with current level of support• Manage operations; facilitate on boarding and training, coordinate workload assignments and changes, facilitate team meetings, coach and develop team members and lead the planning/project management for site events• Coordinate and assist with budget planning. Responsible for operating within approved budget -
Product Support ManagerOpentext Jan 2016 - May 2017Tucson, Arizona Area• Lead Digital First team of Technical Analysts responsible for troubleshooting level 1 technical issues with Right Fax software initiated through My Support • Planned and implemented operational changes to increase performance metrics including SLA, time to resolution, solution provided, KCS link rate and customer satisfaction• Slashed the missed SLA metric from 23% in February 2016 to less than 3% in April 2017 through the implementation of a “meet the SLA team”• Implemented incentive programs to drive both customer and employee satisfaction which resulted in 100% customer satisfaction score (CSAT) in May 2017: prior average for the team was 85 – 90%• Developed ticket audit form as a member of the QA/Compliance team representing the Fax Document and Distribution team; responsible for reviewing current processes and creating new policies and procedures streamlined across CSS teams
-
Accounts Payable SpecialistEscalante Concrete Construction, Inc Oct 2015 - Dec 2015Tucson, Arizona, United StatesApplied proper codes to invoices, files, and receipts to keep records organized and easily searchable.Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.Reached out to vendors and customers to verify information and follow up on client issues. -
Senior Manager - Customer CareSpectrum Brands, Inc Apr 2005 - Apr 2015Madison, Wisconsin Area• Manage order to cash functions in support of 700+ North America retail accounts for the Personal Care and Home Appliances divisions within Global Batteries and Appliances - net sales totaling $2, 230.7 million (Fiscal 2014)• Hire, train and direct 15 Customer Care Representatives responsible for purchase order entry and timely shipment of orders• Coordinate order shipments with 3PL provider, build truckload shipments, coordinate LTL shipments with carrier• Maintain key relationships at all levels of the organization including sales managers, brokers, retail customers, finance, supply chain and distribution centers to ensure purchase orders are executed accurately and in a timely fashion.• Cross-functional team leader/coordinator for the Vendor Compliance Council to review and approve new customer compliance requirements prior to implementation• Reduced deductions on the Remington business from $750K + per year in 2008 to under $300K by 2010 through process improvements and coordination efforts with the warehouse• Change management achievements; significant contributor to the seamless transition of customer care functions through three integration/segregation projects; 2005 integration of Lawn and Garden division, 2008 segregation of Remington and Rayovac teams, 2011 integration of Russell Hobbs division• Created and delivered interdepartmental Customer Care 101 training sessions for sales teams• Authored SOP’s and work instructions for the Customer Care Team• Ensure compliance with Sarbanes-Oxley (SOX) requirements for the Customer Care Department• Responsible for month end processing activities in SAP to ensure all shipped orders are invoiced in the fiscal period• Prepare fiscal month and quarter end shipping projections report to senior management -
Financial Services Help Desk CoachU.S. Cellular Oct 2004 - Apr 2005Madison, Wisconsin, United States• Supervised team of six lead Associates; perform QA monitoring and evaluations, conduct one-on-one and side-by-side sessions, coach for improved performance, conduct annual performance evaluations.• Directed the Financial Services Mentoring Program; interview and hire mentors, coordinate new hire partnering and monitor mentors. -
Fraud SupervisorU.S. Cellular Aug 2003 - Oct 2004Madison, Wisconsin, United States• Partnered with Fraud Manager to centralize the department from field locations to the Madison Call Center, including, hiring and training twenty new Associates.• Facilitated the launch of a new fraud detection software program, Fraud Centurion; Responsible for ensuring the team had a thorough understanding of how to use the tool prior to roll-out. • Supervised team of 11 Associates; conduct one-on-one and side-by-side sessions, coach for improved performance, and conduct annual performance evaluations.• Directed project to create and implement a “Subscription Fraud Scorecard” to report key fraud team performance statistics to the Senior Director of Financial Services.
-
Payment Control SupervisorU.S. Cellular Oct 2000 - Aug 2003Madison, Wisconsin, United States• Oversaw timely posting of customer payments and reconciliation of daily cash activity in Retail/Kiosk locations.• Supervised team of 13 associates; conducted regular performance evaluations, coached for improved performance, and administered disciplinary action as required.• Assisted in successfully consolidating all Payment Control functions from the field to the Central Region office.• Coordinated the cross-functional effort of Payment Control, Operations Control, and Corporate Accounting departments to design and implement a cash exception reporting process for all retail stores and kiosks.• Facilitated informational sessions on Payment Control functions and processes with Area Sales Managers and Directors of Sales, the Controller’s Group and Financial Services call centers in Medford, Oregon, Cedar Rapids, Iowa, and Madison, Wisconsin.• Worked with Regional Operations Control to develop, document, and monitor cash management and store operating procedures in the retail environment.
Tracy Barlow Skills
Tracy Barlow Education Details
-
Accounting -
Sociology
Frequently Asked Questions about Tracy Barlow
What company does Tracy Barlow work for?
Tracy Barlow works for My Own Schedule, Llc
What is Tracy Barlow's role at the current company?
Tracy Barlow's current role is Retired Professional | Exploring New Passions Beyond the 9-to-5.
What is Tracy Barlow's email address?
Tracy Barlow's email address is tr****@****ter.net
What is Tracy Barlow's direct phone number?
Tracy Barlow's direct phone number is +160821*****
What schools did Tracy Barlow attend?
Tracy Barlow attended Western Governors University, University Of Wisconsin-Madison.
What skills is Tracy Barlow known for?
Tracy Barlow has skills like Customer Service, Retail, Customer Satisfaction, Management, Supply Chain, Microsoft Office, Coaching, Call Center, Accounting, Account Management, Training, Cross Functional Team Leadership.
Not the Tracy Barlow you were looking for?
-
-
Mr. Tracy L. Barlow
Atlanta, Ga -
2maconhousing.com, maconhousing.com1 +147875XXXXX
-
2gmail.com, hmshost.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial