Tracy Carriera Email & Phone Number

Fairfield County, Connecticut, United States

Manage logistics, communications, data analytics and operational training coordination in support of Microsoft’s D&I Coaching Capability Program for HR (approximately 200 participants).

Fairfield County, Connecticut, United States

Remote In Connecticut

Accomplished professional with extensive experience in providing exceptional administrative support, communications, and program coordination. Proven ability to efficiently balance and execute multiple initiatives/day-to-day responsibilities in time-sensitive environments and deliver quality results. Proactive, flexible, and able to independently manage on-going project modifications. Exceptional follow-up and follow-through skills in project management and daily tasks.- Effective Communication Skills (verbal & written) - Organizational & Time Management skills - Collaboration/Negotiation/Relationship Management Skills- Process Improvement/Problem Solving skills- Event Management, Planning, Scheduling- High attention to detail and accuracy - Proactive / Self-starter / Quick learner- Proficiency in Microsoft Office applications• Develop & manage annual training schedule of class offerings per strategic vision by UTC/RTX L&D Total # classes run: 532 (2017 – 2021)• Serve as thought partner (SME) with RTX L&D on new & existing courses to provide consultation/course recommendations to HR/business/functional leaders and employees.• Develop/maintain collaborative partnerships with Department/HR leads and external training vendors.• Observe in-person & virtual instructor-led courses on rotating basis to evaluate content, delivery, participant engagement, and facilitator performance.• Monitor course evaluations and implement process improvements based on feedback.• Create classes in LMS (Success Factors & Workday Learning); Monitor enrollments, waitlists, requests, and schedule additional sessions as needed.• Make run/cancel decisions for classes using criteria provided by RTX L&D.• Negotiate with vendors for pricing discounts to run vs. cancel sessions when enrollments are low.• Manage communications with vendors and participants: Respond to inquiries/issues within 24 hours.• Promote and fill sessions by using multiple communication channels

Farmington, Ct

Provide training administration support to UTC Global Learning & Development. Responsibilities include scheduling, managing vendor relationships, opening sessions in the learning management systems, marketing sessions, monitoring enrollments, responding to customer requests and inquiries, granting completion credit to participant learning plans, billing and invoicing.

Norwalk, Ct

Provides support to the Global Learning Leader, vendors, and members of the Corporate Audit Staff (475 auditors) in coordination of multi-level training programs. This role transitioned from contractor to hired GE Company employee in December, 2016.Program/Logistics Management:• Coordinate essential logistics for face-to-face and virtual training events, including presentations and materials, participant lists, email communications, seating charts, classroom setup and breakdown. -- On-site training sessions – Changing locations every 4 months for ~150 participants• Manage communications regarding training requirements (i.e. room set-up, A/V equipment, hotel room reservations, materials) and confirm all arrangements are in place prior to event.• Order and maintain inventory of materials & supplies, and ensure timely delivery to training locations.• Communicate program agendas and pre-work information to participants, vendors, and internal trainers and address queries in a timely manner. Track and maintain pre-work completion status reports.Vendor/Meeting and Budget Management• Coordinate with Sourcing and vendors to ensure that contracts, SOWs, and POs are up-to-date.• Review and track incoming vendor invoices for accuracy and submit for payment processing on a timely basis.• Monitor and provide actual/estimated training expenses to Learning Leader and Finance for budget/accruals.Technology Management• Create training courses in LMS (GE Learning) and provide completion credit to participants.• Maintain Outlook calendar(s) and scheduling of conference calls, video/WebEx meetings, and virtual trainings.• Compile survey response data and create summary feedback reports using Microsoft Excel and PowerPoint.• Provide primary support for online learning website including user enrollment, content updates, technical troubleshooting, in addition to maintaining inventory spreadsheet of program content.

Norwalk, Ct

This was a newly created position to support the President, Senior VP & GM, and Director of Finance/Operations and pro-actively develop and manage office processes and procedures for staff of ~50 employees.• Actively procured vendor sponsored funds to be used for employee apparel and customer giveaways, and successfully coordinated the entire process while staying within budget.• Effectively collaborated with the President, lawyers and insurance consultants in researching, managing and completing the revision of the Employee Handbook and Company Policies.

Ridgefield, Ct

Providing administrative support to the Director, Medical Writing and a team of 28 medical writers. - Manage calendars and coordinate on-site/off-site meetings- Coordinate travel arrangements and prepare expense reports using Concur T&E system- Handle on-boarding process of internal new hires and external contracted medical writers- Extensive use of Microsoft Office 2010 applications- Respond to various requests/emails and follow-through to completion- Manage timekeeping through Journyx and meet monthly submission deadlines- Create and submit purchase requisitions / maintain purchase orders - Maintain database of external contracted medical writers including their contract effective and expiration dates and assigned projects

Norwalk, Ct

Administrative Assistant to Owner/Educational Consultant• Daily review of numerous, in-depth e-mails and preparation of time-sensitive responses, on behalf of Consultant, using both live-time and recorded dictation; dealing with highly sensitive and confidential information for 100+ high-net worth client• Manage ever-changing appointments/conference calls with parents and students; coordinate travel arrangements and meeting itinerary for quarterly college visits (airline, hotel, transportation, and dining reservations) • Daily updating and maintenance of client/college files and educational Outlook database• Manage client invoicing and payments, payroll and tax payments/forms through QuickBooks and Intuit, on a weekly/quarterly basis• Coordinate holiday card mailing (designing and ordering cards, updating mailing list, printing mailing labels through Word merge document, stuffing, sealing and mailing)

Danbury, Ct

Administrative Assistant to Two Owners• Daily phone interaction with clients, managed confidential and time-sensitive requests• Updated/maintained client files and Advisors Assistant database, generated reports and client summaries• Coordinated and updated in-depth mailing list

Danbury, Ct

Administrative Assistant to Director and Ancillary Support to Five Managers• Coordinated phone and video conference calls, on and off-site meetings, domestic and international travel arrangements (commercial flights, hotels, transportation, conference rooms, catering, audio/visual equipment, and visas), and prepared expense reports• Generated complex/confidential PowerPoint presentations to C-Level Executives on annual and semi-annual basis• Maintained department’s customer Access database and generated Excel reports on monthly basis• Handled on-boarding of new hires to include: assigning office space, working with Human Resources to obtain security badges, schedule orientation session, and ordered stationery and office supplies.• Primary contact for 1-800 Customer Support Line, responded to customer inquiries/requests and followed through

Administrative Assistant to Five Directors in Sales Development• Managed complex domestic and international travel arrangements (commercial flights, hotels, transportation, conference rooms, catering, visas, and money advances), and prepared expense reports• Prepared training materials and presentations using Word and PowerPoint; inputted data from training sessions and created Excel spreadsheet reports• Developed/created an R-Base program for Bottlers to keep track of sales by product, package and size, and printed reports; installed program at Canadian Bottlers’ location and performed training