Tracy Johnstone Email & Phone Number

Oak Harbor, Washington, United States

Remote-Online

• A full-time, 17-week technical training program for veterans leading to in-demand careers in Cloud Development, Cloud Administration, with skill proficiency using Windows Server, Active Directory, DNS, DHCP, and.
• Installed and configured Windows servers, clients, and software services in labs that simulated on-premises and Azure Cloud environments using PowerShell and graphical user interfaces. Acquired SaaS and IaaS proficiency.
• Developed hardware virtualization proficiency by using Microsoft Hyper-V to create virtual resources on Microsoft’s Azure Portal.
• Provided Mentorship and collaborated with 15 students by communicating real-world examples derived from experiences in IT during various group labs and presentations.

• Managed 21 personnel who processed pay and administrative correspondence and administered information systems supporting 131 personnel executing global operations and providing Indications and Warnings (I&W) for Fleet.
• Demonstrated adaptability as a Department Head while managing personnel of multiple disciplines who provided Administrative, Supply, Facilities, and IT services to the command. Awarded a Navy Commendation Medal (NCM).
• Planned and executed two projects simultaneously. Project Management included IT installation at a 9439 sq. ft. facility, and IT expansion within primary facilities. Supervised teams, drafted plans, conducted executive.
• Provided customer service to 131 personnel using Microsoft 365 applications to track and process their pay, travel, administrative correspondence, and supply requisitions in a timely manner.
• Managed availability, Information Assurance compliance, Communications Security, and prompt resolution of end-user trouble tickets on three information networks. Ensured 99.8 percent availability of network services.
• Administered Department of Defense (DoD) physical security requirements for security systems at three buildings, ensured protection of assets and classified materials up to Top-Secret with zero incidents.

Whidbey Island, WA

• Managed 83 military and civilian workforce who supplied pier network services, base telecommunications, microwave, and satellite communications to the Pacific Northwest region.
• Led 35 personnel who provided operational, tactical, and strategic in-flight RF Spectrum Management and SATCOM services to P-8 Poseidon maritime patrol aircraft operating in the Northwestern United States and Eastern.
• Managed material readiness and link availability for three microwave transmitter sites and 12 shore-based satellite antennas, ensuring strategic communications for Pacific Northwest Naval Air and Submarine Forces.
• Collaborated with local Fire, Police, and base Safety officials to develop and deliver safety presentations during six semi-annual safety standdown events for 83 personnel and their families.
• Used Microsoft 365 suite to develop and present 28 safety training topics to 83 personnel via Microsoft Teams during the COVID-19 Pandemic, achieved 100 percent completion of safety training requirements.
• Used Microsoft Word and Adobe Professional to author a command safety instruction that kept personnel safety-conscious, and command mishap free for three consecutive years.

Okinawa, Japan

• Directed 17 personnel in providing Command, Control, Communications, Computers, and Intelligence (C4I) systems material and operational readiness oversight for 12 Forward Deployed Naval Force (FDNF) ships.
• Managed satellite access and Radio Frequency (RF) spectrum resource requests for 12 Task Force ships and five transiting Amphibious Readiness Groups (ARGs), to support mission requirements. Awarded a Meritorious.
• Coordinated with Naval Program Executive Offices (PEO’s) on behalf of Task Force ships to resolve information systems and radio equipment casualties. Used Microsoft 365 applications to track all casualties to resolution.
• Trained Task Force staff to use Microsoft SharePoint and various knowledge management tools to efficiently share knowledge. The Navy Knowledge Management Program Office adopted my best practices.
• Planned and executed Headquarters C4I modernization efforts. Installed Voice over Secure IP (VoSIP), a Video Teleconferencing (VTC) suite, CISCO desktop VTCs and DoD Mobility Classified Capability (DMCC-S) phones.
• Mentored IT personnel from seven Partner Nations on communications planning while drafting requirements for an Operational Order (OPORD) Annex during a bi-annual exercise held in Thailand.

Naples, Campania, Italy

• Led a communications team of 8 personnel who provided a U.S. Navy four-star Admiral and staff with mission-essential ground, mobile, and Airborne C4I capabilities.
• Collaborated with U.S. Physical Security and Italian Telecommunications Principles to plan, design, and install a secure communications suite into a commercial residence for a U.S. Navy Admiral. Awarded a Meritorious.
• Coordinated with the host nation, commercial/civil, and US Security and Telecommunications Principles to plan and manage the relocation of a U.S. Navy four-star Admiral’s IT systems between off-base residences.
• Team-focused, collaborated closely with staff to continuously evaluate their mobile operating posture and resource requirements to counter Cyber Security threats associated with operating secure mobile communications.
• Procured and configured DMCC-S technology solutions for three U.S. Navy Flag Officers, supplying a first-of-kind secure classified mobile capability while on official travel. Efforts assured vital C2 capability.

San Diego, California, United States

• Managed 34 personnel in the operation and maintenance of line of sight (LOS) voice radios, wideband satellite terminals (SATCOM), Wide-Area Network (WAN) Router, and a Communications Security (COMSEC) keying materials.
• Exercised meticulous attention to detail while maintaining a 1652-line-item COMSEC vault with zero incidents or discrepancies for three consecutive years.
• Created RF and satellite transition plans that assured high availability of IP data and voice services as the ship sailed multiple oceans. Earned the ship’s first Communications Excellence Award.
• Trained and mentored 30 new accession Junior Officers on Navy Information and Communications systems capabilities, helping them complete basic Surface Warfare Officer (SWO) qualifications.
• Supervised a $3,000,000 work package that comprised 7 major communications systems upgrades, including 80% of the ship’s radio systems coaxial and fiber optic cabling, and complete refurbishment of 36 antennas.

San Diego, California, United States

• Directed a team of 11 personnel in delivering communications training, conducting readiness evaluations and certifications for deploying U.S. Navy Pacific Fleet Carrier Strike Groups and Amphibious Readiness Groups.
• Used Microsoft 365 applications to train and evaluate strike group communications teams on radio operations, spectrum management, and administration of cryptographic keying materials. Certified eight for deployment.
• Drafted IT requirements, and exercise messages, and consulted with deploying ships to coordinate embarkation requirements for 77 training team members during deployment certification events.
• Used SharePoint to track IA readiness of deploying ships and report via an Online Compliance Reporting System (OCRS) to comply with computer tasking orders and Information Assurance Vulnerability Alerts (IAVA).
• Earned a promotion to Chief Technical Warrant Officer in September 2010, because of leadership and technical and professional ability in IT.

San Diego, California, United States

• Training Director, responsible for the administration and delivery of 42 Navy Radar, Information Assurance, and Information Systems courses with annual throughput of 3,000+ while supervising 72 military and 16 civilian.
• Adapted Microsoft courseware into a curriculum revision of the Navy’s premier Journeyman Networking course to better prepare technical personnel to administer Windows Server, DNS, DHCP, and Exchange Server.
• Trained 387 personnel, Senior Enlisted and Mid-Grade Officers, with the knowledge and skills needed to manage all aspects of shipboard communications systems to ensure their ship’s operational readiness.
• Directed the administration and delivery of 42 highly technical courses and supervised performance of students. Qualified as a Navy Master Training Specialist (MTS) and chaired qualification boards for 7 instructors.
• Earned a promotion to Senior Chief Petty Officer, military pay grade E8, because of leadership and proven technical ability in IT.