Tracy Alls Email & Phone Number

Asheville, Nc

My main focus is providing support in the areas of centralized online data management for continuing education programs in a statewide database. I enter customer profiles into the database and process customer registrations including individual and group payments. I am responsible for the timely and accurate entry into the database of continuing education program information as provided by the program planners. Through this process, I create the online registration site for programs that appear in the online course catalog. I provide registration-related customer service and technical troubleshooting via phone and email. Other duties include proofing marketing materials, creating mail lists, receiving and distributing mail, reconciling bank deposit reports, and any other administrative duties as needed. My secondary focus is providing front desk support in person and via phone for all customers at the main information desk of our Education Building including providing front desk support for all internal and external continuing education programs.

St Petersburg, Florida, United States

I was responsible for ensuring a successful five-star patient experience. Primary duties included checking patients in and out of appointments, collecting payments and surgery deposits, scheduling appointments, and preparing patient charts. I processed incoming and outgoing mail and occasional patient phone calls. I was responsible for ensuring the collection and application of accurate insurance information, patient demographic and health history paperwork, and resolving initial billing inquiries. I handled patient concerns and reconciled daily paperwork. I performed all tasks and projects fordoctors and office administration as needed.

Dunedin, Fl

Apothecary, Holistic Lifestyle Coaching, and Metaphysical supply shop.

I was responsible for all aspects of office/clinic operations. Primary duties included greeting patients, checking in and out patients, receiving payments, scheduling appointments, answering phones, and preparing patient charts. I was also responsible for student room and supervisor assignments. I maintained student and office records and sold herbal products/refills as prescribed. I ensured a clean, well-presented office and professional appearance. I handled vendor deliveries and prepared weekly financial reports for the college bookkeeper. Performed other office, college, and clinic duties as needed.

Clearwater, Florida

I answered multi-line phones, responded to emails, performed marketing, web design, graphic design, and all administrative assistant duties as needed. I processed customer orders via phone, email, and fax using QuickBooks while ensuring the accurate processing of transactions. I performed lifestyle & wellness coaching as appropriate via phone, email, and in person. I advised customers on the uses and benefits of herbal tinctures, teas, and various natural health supplements. I focused on maintaining relevant and updated product/industry knowledge. I provided excellent customer service by suggesting appropriate products to best fit customers’ health and wellness needs and addressing any customer concerns.

Kingsport, Tn

I answered a multi-line phone, scheduled patient appointments, processed insurance claims and account payments. I also performed follow up on & appealed denied insurance claims as well as performed collections on past due patient accounts. I provided excellent patient assistance as well as maintained strict organization of all records and ensured HIPAA compliance.

Asheville, Nc And Elizabethton, Tennessee

Ensured a great customer experience through top-notch customer service, friendliness, and undivided attention. Entered prescriptions into the computer system and performed fulfillment of hand delivered and e-scribed prescriptions and refills. Protected customer privacy through strict adherence to HIPAA regulations. Processed patient health insurance claims and resolved insurance coverage issues. Provided accurate inventory counts and processed ordering through warehouse and outside vendors. Ensured customers received the best healthcare support we could offer through educating and advising them of the details of their medications and being available to answer questions and concerns.

Norfolk, Virginia Area

Maintained involvement in all aspects of the business, from vendor/corporate communication to working as a cashier in the stores. I helped increase profits over the previous year through the successful choice of new products, creative merchandising, and close monitoring of inventory levels. As the HR manager, I recruited, trained, and developed all levels of staff. I ensured proper compliance and record-keeping according to all state and federal regulations, handled employee HR and payroll concerns, and prepared weekly schedules. I delivered, received, and stocked freight and maintained A/R paperwork. Processed daily deposits and cash-related reports. Executed other operational, HR, clerical tasks as needed.

Master Of Science - Ms, Integrative Health (Holistic, Complimentary & Alternative Health Specialization) With Honors, 4.0/4.0

Activities and Societies: Delta Epsilon Tau Honor Society

Graduate Certification With Honors, Holistic Nutrition, 4.0/4.0

Graduate Certification With Honors, Wellness Coaching, 4.0/4.0

Graduate Certification With Honors, Anatomy & Physiology, 4.0/4.0

Bachelor’S Degree, Religion And Philosophy- Concentration In Religious Studies, 3.18/4.0

Minor in Media Studies- Concentration in Production Technology (audio, video, web production)

Associate’S Degree, Complementary Alternative Medicine- Concentration In Herbal Medicine, 4.0/4.0

Associate's Degree in Complementary Alternative Medicine with a specialization in Herbal Medicine. Diploma as a Master Herbalist..

High School, Advanced Studies- Literary And Fine Arts

Activities and Societies: York County School of the Arts