Director Of Default Operations And Reporting
Current
Mar 2022 - Present
AeroLeads people directory · profile
Tracy Ames Email & Phone Number
Default Operations and Reporting Director at Planet Home Lending, LLC NMLS ID# 970226
at
Planet Home Lending, LLC
1 work email found
@planethomelending.com
5 phones found area 352, 440, and 203
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Default Operations and Reporting Director at Planet Home Lending, LLC NMLS ID# 970226
Location
Greater Tampa Bay Area, United States, United States
Who is Tracy Ames? Overview
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Quick answer
Tracy Ames is listed as Default Operations and Reporting Director at Planet Home Lending, LLC NMLS ID# 970226 at Planet Home Lending, LLC, based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a work email signal at planethomelending.com, phone signal with area code 352, 440, 203, and a matched LinkedIn profile for Tracy Ames.
Tracy Ames previously worked as Director of Default Operations and Reporting at Planet Home Lending, Llc and Default Operations Manager at Planet Home Lending, Llc. Tracy Ames holds Business Administration And Mis from Central State University.
Company email context
Email format at Planet Home Lending, LLC
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{first_initial}{last}@planethomelending.com
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AeroLeads found 1 current-domain work email signal for Tracy Ames. Compare company email patterns before reaching out.
Profile bio
About Tracy Ames
I am an experienced professional with more than 20 years of experience in the financial service industry in collections, customer service and training seeking management position. This management role would utilize my proficiencies in supervision, human resources, interpersonal and computer skills to provide exceptional experience and performance for employees and customers.• Promote working environment/procedures conducive to improving productivity, increasing efficiency, enhancing quality, and strengthening financial results. • Effective communication/interpersonal skills and a team player; interact positively with a wide range of people, and generate spirit of enthusiasm in personnel.• Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously; able to prioritize workload and multi-task. Strives for excellence by consistently raising the bar.Specialties: Leader and manager with strong organizational skills, project orientation, and the ability to work effectively under pressure and stress. Identify problems/needs and initiate effective solutions.Computer proficiency on Windows platforms (95/98, NT and 2003) includes Microsoft Office (Word, Excel, PowerPoint, Access, Visio and Outlook), Predictive Dialer Systems (CISCO and Avaya), Workforce Management IEX software and Call Monitoring Software (Witness, Verint and NICE).
Listed skills include Credit, Loans, Financial Risk, Risk Management, and 24 others.
Current workplace
Tracy Ames's current company
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6 roles
Tracy Ames work experience
A career timeline built from the work history available for this profile.
Default Operations Manager
The primary purpose of the Default Operations Manager is to provide technical, functional and operational support for the Default department. This position oversees quality assurance, policies & procedures and investor reporting for the default department as well as assists in special projects and initiatives.- Oversees quality reviews for Collections.
Aug 2012 - Mar 2022
Credit Risk Manager
- Manage the delinquent and charged off loan portfolios by reviewing and analyzing trends in loan portfolios and recommending strategies to minimize credit losses or other risk exposure. Provide strategic focus for.
- Supervise Collection Department personnel
- Ensure the Collection Department staff is familiar with and adheres to all state and federal laws that apply to collection activities
- Perform coaching meetings with staff to evaluate job performance and assist in continued development
- Identify, develop and analyze metrics, reports, and other analytics to better capture and manage the asset quality of the loan portfolios
- Monitor the delinquent and charge off portfolios to identify trends including but not limited to: - Differentiation of channels (indirect, direct, web) - Differentiation of products - Automated decision process.
May 2010 - Aug 2012
Default And Due Diligence Consultant
Consulting on various Due Diligence assignments which include the following credit and compliance reviews, compliance only reviews, appraisal reviews, data captures and pay history/collection comment reviews.- Providing review and analysis of mortgage portfolios. - Underwriting for credit and collateral reviews. Special emphasis on collection and pay.
Feb 2010 - May 2010
Manager Of Loan Resolutions
Manage outbound and inbound collections for a mortgage service center handling 507,000 accounts and $80 billion in consumer receivables. Supervised 3 supervisors, 6 coordinators and 58 representatives. Managed relationships with three primary collection sites and auditing performance vendor affiliate Reported to the Director of Loss Mitigation..
May 2007 - Feb 2010
Mortgage Officer / Home Equity Collections Supervisor Ii
Managed collection activities home equity portfolio and backend support for account corrections (payment reversals, adjustments, due date changes, extensions, credit bureau corrections, and collection letters). Supervised 25 collectors and administrative staff.- Monitored collectors with strict quality measures by achieving and maintaining 98% or better in.
Apr 1998 - Nov 2006
4 education records
Tracy Ames education
Business Administration And Mis
Central State University
Mortgage Loan Originator License, Mortgage Loan Servicing
Nmls Resource Center
Business Management
University Of Phoenix
Associate In Computer Science, Micro-Computer Data Programming
Ohio Business College-Sheffield
FAQ
Frequently asked questions about Tracy Ames
Quick answers generated from the profile data available on this page.
What company does Tracy Ames work for?
Tracy Ames works for Planet Home Lending, LLC.
What is Tracy Ames's role at Planet Home Lending, LLC?
Tracy Ames is listed as Default Operations and Reporting Director at Planet Home Lending, LLC NMLS ID# 970226 at Planet Home Lending, LLC.
What is Tracy Ames's email address?
AeroLeads has found 1 work email signal at @planethomelending.com for Tracy Ames at Planet Home Lending, LLC.
What is Tracy Ames's phone number?
AeroLeads has found 5 phone signal(s) with area code 352, 440, 203 for Tracy Ames at Planet Home Lending, LLC.
Where is Tracy Ames based?
Tracy Ames is based in Greater Tampa Bay Area, United States, United States while working with Planet Home Lending, LLC.
What companies has Tracy Ames worked for?
Tracy Ames has worked for Planet Home Lending, Llc, Royal Credit Union, American Mortgage Consultants, Inc., Taylor, Bean & Whitaker Mortgage Corp., and Chase Home Finance, Llc..
How can I contact Tracy Ames?
You can use AeroLeads to view verified contact signals for Tracy Ames at Planet Home Lending, LLC, including work email, phone, and LinkedIn data when available.
What schools did Tracy Ames attend?
Tracy Ames holds Business Administration And Mis from Central State University.
What skills is Tracy Ames known for?
Tracy Ames is listed with skills including Credit, Loans, Financial Risk, Risk Management, Credit Risk, Banking, Mortgage Banking, and Analysis.
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