Tracy Boyle Email & Phone Number

Trenton, NJ, US

Yardley, Pennsylvania, United States

Yardley, PA

Ewing, New Jersey

Escrow & Special Products

• Identify opportunities for automation and cost-savings for all servicing departments
• Act as a change request owner for IT enhancements on behalf of servicing, assisting to document requirements, perform quality assurance testing, and provide sign-off for release
• Participate in cross-departmental meetings as a subject matter expert on reporting and automation; provide guidance on best practices
• Assist in the development of training initiatives and provide support of various mortgage servicing software to other business analysts in Servicing
• Perform Senior Analyst responsibilities as needed

• Complete high-priority and/or time-sensitive reports, mass transactions, scripts, and process development
• Maintain PHH’s OLLW private-labeling wraparound system, including updates to logos, conditional printing rules, and letter imaging rules
• Develop PHH's entire Streamline Modification process, providing high-volume, bulk processing from solicitation to calculation of final terms
• Develop initial step rate notification process for FNMA/FHLMC compliance, projecting and charting amortization for all future steps
• Led a project to develop custom programming to conditionally print SPOC contact information and add to 200 collections and loss mitigation letters within six weeks

• Build reports for all servicing departments in Hyperion / Oracle SQL
• Provide automated datamining solutions for BKFS COLD reports using Microsoft Access macros, Monarch, and command line SQL
• Build and process mass transactions for all servicing departments via BKFS Passport and design automation of raw text file transactions for submission through remote server
• Design and compose VB scripts to automate processes in BKFS Director and Quick3270
• Design and implement process improvement solutions using Microsoft Office VBA and VBS
• Administer user accounts for MSP/Director, Back in the Black, and Western Union Speedpay, as well as MSP security templates, tasks, comment codes, and loss mitigation templates

Ewing, NJ

• Supervised a team of eight analysts in the functions of PMI/MIP, escrow analysis, streamline refinances, late charge collection, and subordinations
• Handled escalated client issues
• Conducted monthly individual performance meetings to set goals and reinforce expectations
• Ensured data integrity of PMI/MIP and followed up with PMI companies and HUD to correct issues, avoid cancellations/rescissions, and reinstate policies

Ewing, NJ

• Authored complex T-SQL queries and Excel macros to solve problems and reduce work hours
• Attended weekly Process Improvement meetings with the Special Products and Exception Processing managers
• Developed and trained staff on process improvements that are saving 30 work hours per month in Special Products and Exception Processing
• Designed, programmed, and implemented an Access application to create retention modificationagreements with minimal user input
• Developed an automated process for a payment correction project that eliminated over 200 work hours
• Authored and updated formal Policies & Procedures to reflect process improvements

Ewing, NJ

• Processed payoffs and requests under strict deadlines
• Communicated with multiple departments and clients to facilitate payoffs
• Contacted and followed up with title companies to obtain payoff shortages
• Updated policies and procedures to reflect departmental changes and maintain compliance
• Authored spreadsheets and T-SQL queries to compile data and streamline repetitive tasks
• Organized and maintained archives of backup documentation

• Data Entry of check amounts using 10-Key at 15,000 KpH
• Proofing for accuracy of customer deposits and bank teller work
• High-production, team-based, and deadline-oriented environment

Princeton, NJ

• Temporary filing, twice a week, of new-hire records for HR department

Lawrenceville, NJ

• Assisted automated customer service system with data entry
• Trained and supervised analysts
• Authored training manuals and PowerPoint presentations
• Performed tech-support on an as-needed basis
• Maintained network hardware and wiring

B.A., English

GPA 3.6

A.A.S., Office Systems Technology

GPA 3.89 Includes courses in: • Microsoft Office 2003 (Word, Excel, Access, and PowerPoint) • Introductory Business and Accounting •.