Tracy Kidd Email & Phone Number

Green Bay, Wisconsin, United States

--Assisting drivers via phone calls and online support--Working with drivers and customers to solve issues that arise--Ensuring optimal use of driver capacity--Providing feedback to leaders about challenges related to capacity and customers

Green Bay, Wisconsin, United States

--Accountable for establishing and implementing the execution plan for a specific geographic market by matching available drivers and equipment with customer load tenders--Resolving and updating driver work assignments by creating new plans and workloads--Collaborating with driver operations, sales, and customer service to ensure success for the customer.

Green Bay, Wisconsin, United States

--Account management, communication, and order creation including direct contact with over 150 customers on a weekly basis--Tracking and creating orders, resolving logistical issues, and working for continuous process improvement

Establishing FMLA and leave of absence claims for a multi-national technology company. Paying benefits for leave of absence claims and also requesting adjustments to payments made. Tracking and coding documentation in accordance with internal workflow processes. Analyzing leave of absence claims to determine eligibility and certification in compliance with.

Dubuque, Iowa, United States

Built and managed FMLA claims, analyzed claims to determine eligibility and proper certification. Provided daily updates to the client and its employees via phone and email.

Dubuque, Iowa, United States

Provided customer service to insurance companies via phone calls and email; ongoing support for RelayHealth in relation to the 2012 Electronic Data Interchange (EDI) 5010 conversion

Madison, Wisconsin Area

Trained new employees on Claims Entry and Customer Service. Trained existing employees on new procedures and changes, and also facilitated training for groups from 10-60 employees. Assisted with the development of online training modules. Training methods included classroom training as well as web-based training tools.

Madison, Wisconsin Area

Duties included training new and existing employees, performing weekly quality audits, writing employee reviews, interviewing potential employees, counseling employees on departmental goals, and tracking employee attendance.

Ba, Double Major: English & Sociology

Activities and Societies: WSUM (student radio)--Attended UW Eau Claire from September 1997 through May 1998 (transfer to UW Madison)

High School

Activities and Societies: School yearbook staff, Environmental club (ECO), and WROX student radioGraduated with honors