Tracy Lam Email & Phone Number

•Working closely with the Chief Engineer on capital projects•Identifying opportunities for incentive programs related to energy efficiency •Identifying deficiencies within the building automation system and working with contractors to rectify the issues•Delegating jobs and tasks to the Engineering team and keeping track of project progress and managing work orders•Coordinating the Engineering team during building-wide power shutdowns and water shutdowns and acting as the point… Show more •Working closely with the Chief Engineer on capital projects•Identifying opportunities for incentive programs related to energy efficiency •Identifying deficiencies within the building automation system and working with contractors to rectify the issues•Delegating jobs and tasks to the Engineering team and keeping track of project progress and managing work orders•Coordinating the Engineering team during building-wide power shutdowns and water shutdowns and acting as the point of contact between the engineers and the other staff in the building•Building and analyzing the Engineering departmental budget, general ledger, and forecast•Developing weekly schedules and verifying payroll Show less

Pacific North-West Region

•Represented the Accounting department in daily morning meetings with department heads and executives to provide departmental updates and to acquire information to be shared with the team•Managed and monitored labour by generating and analyzing daily and weekly labour reports and leading the labour meetings to discuss areas of concern and the action plans to alleviate those concerns•Assisted in the month end process by analyzing the general ledger, preparing accruals and corrections… Show more •Represented the Accounting department in daily morning meetings with department heads and executives to provide departmental updates and to acquire information to be shared with the team•Managed and monitored labour by generating and analyzing daily and weekly labour reports and leading the labour meetings to discuss areas of concern and the action plans to alleviate those concerns•Assisted in the month end process by analyzing the general ledger, preparing accruals and corrections, and supporting other departments with month-end related inquiries•Tracked capital expenditures by creating new or working on existing spreadsheets listing the items per project for the year, recording the cost, and detailing other information found in the Authority for Expenditure packages•Provided support for the region in the capacity of Accounts Receivable, Accounts Payable, General Cashier, Credit Manager, Receiving, and Staff Accountant Show less

• Obtained JDPM scores averaging 959 in billing for meeting and catering events in 2016• Prepared and reconciled invoices for groups and tours, responded to guest queries, and compiled daily operations packages• Provided on-property support to Accounts Payable through efficient coding and scanning of invoices and communicating with the off-site Accounts Payable team and department heads• Represented Accounts Receivable by attending pre-conference meetings for Sales and Catering to… Show more • Obtained JDPM scores averaging 959 in billing for meeting and catering events in 2016• Prepared and reconciled invoices for groups and tours, responded to guest queries, and compiled daily operations packages• Provided on-property support to Accounts Payable through efficient coding and scanning of invoices and communicating with the off-site Accounts Payable team and department heads• Represented Accounts Receivable by attending pre-conference meetings for Sales and Catering to obtain and confirm specific billing requirements and requests Show less

Vancouver, Bc

•Managed inventory by sorting, organizing, and preparing clothing items based on obtaining and internalizing merchandise data •Preserved organization and aesthetic appeal of store through adaptation to product and floor set changes by proactive observation and communication

Hong Kong

•Boosted marketability of products by copywriting descriptions and instructions for over 28 different products by using research and writing skills •Optimized online store for launch in collaboration with a web designer by discussing user friendliness and general aesthetics based on E-commerce knowledge

Vancouver, Bc

•Improved quality of customer service by supervising ticket sellers and handling major customer service issues through enforcing company policies and using problem solving skills•Maintained financial accuracy by amending cash register balances, counting floats, and troubleshooting transaction-related machinery

Vancouver, Bc

•Maintained high quality of customer service by employing company knowledge and departmental communications in order to address customer service issues •Promoted to Captain Helper position based on ability to accurately perform and record financial transactions with efficiency and 100% accuracy