Tracy Wong Email & Phone Number

Los Angeles, Ca

Glendale, California

• Manage full life cycle recruiting process including sourcing, candidate selection, interviewing, hiring, and onboarding• Full life cycle recruiting for a variety of clients that include, but not limited to, Automotive, Healthcare, Aerospace & Defense, Accounting & Finance and Biotechnology industries• Assess candidates skills, knowledge and abilities against business requirements• Pre-screen candidates over the phone to determine their qualifications in comparison to the job requirements• Schedule phone interviews and onsite interviews between clients and candidates• Understanding and explaining benefits to candidates• Prepare onboarding paperwork for new hires including background checks, offer letters, and tax withholding documents. • Track recruitment activity using applicant tracking system

Pasadena, Ca

• Provide excellent customer service with focus on high customer satisfaction through first call resolution response and escalation protocols• Assist customers with banking needs and issues via phone, email, and chat• Develop and maintain thorough knowledge and understanding of products, from both a business and technical perspective• Maintain sensitive information with a high level of confidentiality and discretion• Follow-up with members quickly to address unresolved issues• Monitor and respond to social media posts on Twitter and Facebook to improve customer relations and maintain and positive public perception• Test systems and software such as Salesforce as well as new products prior to internal and external launches, reporting any issues so they can be resolved quickly • Coordinated completely new department seating arrangement