Tracy Baudoin Email & Phone Number

South San Francisco, Ca, Us

Burlingame, California, United States

San Mateo, Ca

- Maintain a digitized filing system using Microsoft SharePoint, scanning and filing documents in up to a 1 year backlog. - Assemble, maintain and process a variety of confidential correspondence, records and reports including client tax returns, fiduciary letters, engagement letters, and e-file forms while tracking and reporting progress through Microsoft Excel.- Process the daily outgoing U.S. Mail using Pitney Bowes postage meter, ensuring all items are coded correctly and sent out daily.- Manage office communication through answering and directing client calls, taking detailed messages and relaying information to relevant parties.- Prepare and deliver weekly accounts receivable bank deposits, manage and transport checks to the bank ensuring safety and security of customer and firm funds.

- Managed ~70 customers concurrently using Salesforce ticketing platform, effectively triaging high-priority tickets during period of increased customer demand for company- Achieved and exceeded department success metrics, consistently maintaining a 100% customer satisfaction rating throughout the duration of the contract.- Built positive customer relationships through active listening and supportive service while demonstrating proficiency in de-escalation and empathy.- Recorded, investigated, and resolved technical issues involving single sign-on login, data transfer, external application interoperability, and general account subscription information.- Utilized visual and auditory learning techniques to distill highly technical concepts to customers with varying technical knowledge.

Belmont, California, United States

-Developed teaching methods, designed supplemental curriculum materials, and utilized various digital resources for course participants to meet state and Common Core standards, while also building and fostering social-emotional learning skills. -Maintained clear, consistent communication and cultivated relationships with students, parents, and administration to provide updated progress reports, manage long-term and short-term goals, and resolve conflicts.-Served as a member of the interview panel for new hires, evaluating past experience, qualifications, and compatibility with the workplace responsibilities and environment.-Performed clerical functions, such as entering and filing student data, making photocopies, scanning documents, and managing supply budget and inventory-Functioned as a grade-level team member, planning department events, analyzing data for maximum curriculum efficacy, and collaborating to meet and support school-wide benchmark objectives and policies.

Belmont, California, United States

Owned and maintained social media presence for school, utilizing Canva to create and provide advertising and public outreach through Facebook and Instagram. Communicated with prospective customers by answering questions and providing relevant information about the organization.

Belmont, California, United States

Worked as a leadership team member to compile data and develop school-wide action plan reflecting adherence to defined standards in order to maintain school accreditation through the Western Association of Schools and Colleges (WASC)/Western Catholic Educational Association (WCEA). Supervised multiple teams as project manager, delegating tasks, tracking progress, and maintaining vertical communication to the leadership team.

Belmont, California, United States

Assisted in administrative tasks for 6 grade-level teachers. Managed multiple small groups of course participants across various grade levels to support learning acceleration efforts.

Belmont, California, United States

Designed and implemented an engaging music curriculum in alignment with California Arts Standards. Wrote and received Belmont Rotary Club Grant to develop and implement a world music curriculum program for ~100 course participants across grade levels.

Hillsborough, California, United States

Collaborated with children in various age groups in creating unique performing arts projects. Executed administrative tasks, interacted with clients, communicated with parents and deescalated conflicts as needed. Supervised children and ensured compliance with company policies.

Foster City, California, United States

Worked with children across elementary, middle, and high school levels in various subjects including Social Studies, Math, Science, and English Language Arts. Created visual aids, course materials, and inventive ways of teaching curriculum, while building self-confidence and promoting growth mindset.

Bachelor Of Fine Arts - Bfa, Vocal Performance

Certificate In Human Resources Management, Human Resources Management And Services

Multiple Subject Teaching Credential, Education