Tracy Benoit Email & Phone Number

Bloomington, Minnesota, US

Eden Prairie, Minnesota, US

Bloomington, Minnesota, US

Solution Consultant to lead implementations on SaaS Platform. Focused on implementing new technologies, products, and services into new clients and new markets. As business continues to grow, enhance delivery capabilities as well as understanding new requirements and driving new capabilities and new solutions.

Project manager consultant working on development of Orthodontic Treatment Management Software implementations within 3M Corporate Software, Electronic and Mechanical Systems Research Laboratory (SEMS).

US

Minneapolis, MN, US

- Implemented several customers for Federal Parity and accumulator exchanges between behavioral and medical organizations.

Reading, MA, US

Sr Project Management at AmeriChoice, a division of UnitedHealth Care. Provided leadership in implementing a national Integrated Care Management solution for maternity and NICU across several health plans. Worked closely with the business leadership to implement the new business model. This included but not limited to standard operating procedures, process.

Minneapolis, Minnesota, US

Trissential is a management consulting firm specializing in business improvement and project implementation. Trissential helps companies achieve desired results through the alignment of strategy with project management and exceptional project implementation. They offer clients specialized practices for Enterprise Resource Planning, JD Edwards, Oracle.

• Oversight of 8 current vendors to interface with Pharmacy Computer Services Inc (PCSI)
• Implementation of new outpatient pharmacy software in 30 retail pharmacies and mail order scheduled for September 2009
• Implementation of new Interactive Voice Response scheduled for September 2009
• Implementation of new Interactive Web Response scheduled for September 2009
• Implementation of new point of sale system – EMPOROS in all locations 1st quarter 2009
• Documentation of current workflows in operations for retail and mail order - prescription intake, order entry, filling, pharmacist verification

US

• Manage Business and Technology responses for Department of Defense Request for Proposal - $20 Billion revenue contract over 5 years
• Managed workgroups on defining requirements and interfaces required to implement Department of Defense contract
• Liaison to the United Military Services – CEO and COO, data architects, business operations leads throughout United HealthCare (Optum Health – ACN, United Behavior Health, United Health Network, Ovations Clinical.
• Managed Personalized Drug Tier Comparison to be mailed with open enrollment to AARP Seniors Responsible for managing IT budget for this implementation. Worked closely with clinical staff at Ovations and Prescription.
• Managed AARP Logo change impacting 10 applications. Responsible for ensuring all applications delivered on time or ahead of schedule. Responsible for managing IT budget.

US

• Manage site consolidation of claims and call operations from Concord, California to International Falls and San Antonio
• Managed Santa Ana consolidation of mail and claims from Santa Ana to International Falls and Salt Lake City
• Performed gap analysis on claims processes and policy and procedures
• Presented recommendations with timelines and savings to senior management
• Developed a cost benefit analysis that was approved by executive management and hiring of staff during a hiring freeze timeframe
• Managed IT resources and deliverables for changes to data files that are used by staff to manage claim transactions

US

• Developed business requirements for several Physician Data Sharing applications. These applications are used by United Healthcare Clinical Operations department to focus on physician practice patterns. A common data.
• Developed test plans and executed test cases.
• Updated technical specs for COGNOS reports.
• Used Mercury Test Director to enter defects that was reported to management daily.
• Developed project plans for new development.
• Wrote SQL using TOAD to validate test cases results of ETL and COGNOS calculations on reports.

Minnetonka, MN, US

• Implemented process improvement of on-line provider directory updates from 8 weeks to 1 week automated process.
• Managed multiple medium to large IT projects simultaneously.
• Provided direction to business owner by delivering technology solutions for business-related inefficiencies and issues.
• Lead, develop and tightly manage projects in a complex environment with multiple business customers and alliances.
• Proven team building, leadership and project management skills and experience in implementing complex IT related projects.
• Communicate status and key metrics for all assigned project/issues.

Minnetonka, MN, US

• Provide end-to-end business solutions through design, development & implementation
• Support dvpmt and mgmt of business plans to ensure key deliverables & timelines are aligned with Business Units objectives and goals
• Managed $700,000 budget
• Managed 8 BA and 5 Operational Analysts that supported 7 operations depts
• Provide expertise regarding selection and implementation of new software to improve operational efficiencies supporting patient care (i.e. CCMS, QualityFirst)
• Managed operational audit team responsible for recovery of overpayments

St. Louis, MO, US

• Managed the implementation of drug file cleanup and formulary conversion to support formulary re-engineering project.
• Managed the interdependencies of all tasks on projects and ensured that all tasks were completed in a timely manner.

St. Louis, MO, US

• Project lead for design, development and implementation of a new pharmacy network database and conversions.
• Lead department in defining testing guidelines.
• Responsible for communication to impacted areas on software releases.
• Responsible for ensuring integration testing was completed.
• Responsible for defining integration points of my team with other initiatives and current processes.
• Responsible for staff development.

St. Louis, MO, US

• Led system setup to support claim processing for new clients.
• Defined business requirements for client conversions.
• Authored design specifications, unit and acceptance testing and then implemented system enhancements to support new or existing clients.
• Consulted with internal and external clients to ensure that software is delivered to meet client’s expectations.
• Analyzed and resolved system problems.

Bachelor'S Degree, Finance, General

General Studies

General Studies