Tracy Bertrand Email & Phone Number

Covington, GA

Morrow, GA

• Increased placement rates by 35% using increasingly keen judgment to source and place graduates in full time permanent hire opportunities.
• Built a strong interdepartmental team including faculty, staff, students, and Student Services to assist in assessing feedback from monthly gap analysis data to help students with personality conflicts, personality.
• Called upon to handle student externship and assist to decrease drop rates
• Chosen as team MVP for exceeding weekly placement goals, and increasing hiring activity for the Medical Assistant portfolio.
• Honored as top producer and team MVP for exceeding weekly placement goals, and increasing hiring activity for the Medical Assistant and Medical Billing portfolio’s, and awarded “Best of the Best”.

Morrow, GA

• Coached students individually and in group sessions via workshops, career advisement sessions, and mock interviews producing confident interview ready candidates.
• Advised students of job search strategies, and industry trends in preparation for permanent employment after graduation.
• Delivered new student orientation, coordinated with financial aid, human resources and instructors.
• Developed long term hiring relationships with staffing agencies, independent medical practices and varied employers increasing placement rates by 33% and extern to hire rates by 30%.
• Documented hiring opportunities, leads, cost-free workshops and community offerings.

Norcross, GA

• (Sales Call Center) Instructed call center new hires on use of proprietary software and sales skills to exceed sales goals and achieve optimal performance levels and created and delivered sales training programs for.
• Attained charted sales goals at a rate 30% higher than any other sales team in company with revolving team of new employees.
• Increased sales 20% by creating and implementing quality monitoring program with specific objectives and developmental charting process.
• Created multiple resources to increase efficiency and time management of employees, including distance learning, 30, 60, 90 checkpoints, and independent job aids.
• Partnered with recruiting department to support hiring process and contributed to crafting more than 20 job descriptions across 5 report levels.
• Increased retention 20% by introducing succession planning to promote retention of superior employees and promoted 3 direct reports to team lead sales positions during position tenure.

Alpharetta, GA

• Delivered payroll and benefit services training for more than 100 clients utilizing both virtual and lecture delivery methods and collaborated on development of instructional guides.
• Upsold clients on additional products, upcoming software enhancements, and future training services relating to proprietary version of Ultipro Payroll/HR Software.
• Orchestrated entire process for initial implementation of Open Enrollment and Life Events in person or via software application.
• Streamlined enrollment process by implementing online enrollment system for internal and external clients and assessed implementation to ensure support of marketing initiatives.
• Earned Silver Services Award for exceeding both company and departmental goals and expectations.

Atlanta, GA

• Directed recruitment, training, and sourcing initiatives for company with 500 employees providing clients with accounts receivable, call center, and customer care services.
• Conducted quarterly performance reviews and fostered professional growth of team members through coaching, mentoring, and job shadowing programs.
• Reviewed, purchased, implemented, and delivered first ever manager training for 19 supervisors and 6 managers focused on enhancing leadership, presentation, and customer service skills.
• Ensured compliance with Fair Debt Collection Practices Act (FDCPA), state and key collections objectives, and Health Insurance Portability and Accountability Act (HIPAA).

Atlanta, GA

• Oversaw training curriculum, new hire orientation, employee development, onboarding/ integration, exit interview, personnel, and payroll functions.
• Coached both individuals and teams to exceed established service levels, productivity goals, and quality standards within call center environment with 700 employees.
• Devised competency models, job descriptions, and training activities based on results of employee focus groups.
• Conducted in-depth evaluation studies to measure effectiveness of training, providing extensive feedback to upper management regarding performance gaps and recommended solutions.
• Teamed with human resources and management personnel to post, recruit, interview, and hire for employment opportunities.

Education record

Education record