Tracy Boyd Email and Phone Number

• Review and edit customer-facing technical documentation for clarity and conciseness, ensuring documentation adheres to in-house style guide and aligns with globalization best practices. Comb through content to replace offensive terms with inclusive language in support of the company's Inclusive Lexicon Project.• Write, edit, and review marketing collateral as needed, including blog articles, web pages, social media posts, whitepapers, and press releases while maintaining and promoting corporate brand and voice.• Coordinate technical documentation for product launches. Liaise with product marketing managers, content authors, and internal marketing department to ensure timely delivery of technical documents. • Respond to and resolve internal Jira tickets for missing or misplaced documentation on public website or within proprietary development environment, Simplicity Studio.• Manage localization of technical documentation with 3rd-party vendors. Train team members on use of translation management software. Verify that translation costs fall within quarterly budget.• Served as Communications Coordinator for Pride@Silicon Labs employee resource group (ERG). Sent communications regarding ERG happenings and events, maintained ERG email distribution list, and contributed copy for quarterly Diversity, Equity, and Inclusion (DEI) newsletter. Managed Pride@Silicon Labs calendar and Confluence pages.

• Worked closely with product managers and design engineers to create and update product documentation including data sheets, data shorts, application notes, user guides, errata, and documentation kits. • Proofread and edited documentation for grammar and punctuation. Checked for consistency of terminology and acronym usage. Ensured inclusion of key SEO terms.• Formatted documentation according to in-house style guide requirements. Published documents to Intranet and Internet. Followed publication and release procedures to ensure compliance with ISO9000 regulations.• Revised and created internal SOPs as needed and published to Jive and easyDITA.

• Evaluated Adobe CCMS platform as a possible solution for creating structured content. Collaborated with Tech Docs team and applications engineers to create and update product documentation including data sheets, application notes, user guides, test reports, and technical briefs.• Proofread and edited documentation for grammar and punctuation. Researched Intrepid database to verify technical and electrical specifications. • Captured standards, policies, and procedures to develop and maintain in-house style guide and training manual.

• Developed instructor guides and participant manuals used to train engineering, public works, and utilities personnel. • Edited documents for grammar, punctuation, and clarity. Proofread materials to ensure they were grammatically correct and adhered to in-house style guide.• Worked closely with instructional designers and subject matter experts (SMEs). Conducted and participated in Windows LiveMeeting sessions to review documents with design team.

• Served as Team Lead on project to revise training materials for Dell on Call, Dell’s technical support call center. Evaluated and re-developed existing training materials to include new policies, procedures, and business practices. • Managed the production of multiple training modules, including the work of other writers. Updated the status of all projects on a weekly basis using MS Project. • Worked closely with technical experts to develop scenarios for use in classroom activities. Researched internal database and online sources to find solutions to common hardware problems. Incorporated these issues and resolutions into training materials in the form of scenario-based activities.• Developed end-of-course assessment questions to test retention of training policies.

• Wrote curriculum for instructor guides and participant manuals used to train emergency responders from all disciplines.• Developed terminal and enabling objectives for course materials. Aligned objectives with national standards established by the National Fire Protection Association (NFPA). Ensured course content aligned with objectives. • Coordinated effort of SMEs and instructional designers to ensure timely completion of project milestones. • Led revision process to improve piloted courses. Synthesized feedback given by instructors and participants and incorporated recommendations into course materials. • Proctored certification exams in various locations throughout the U.S. Maintained participant course completion records for submission to the American Council on Education (ACE).