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Experienced senior level technology professional adept at developing and executing strategies designed to insure technology consumers successfully adopt and use all types of end user related technology services. Experienced at shepherding services through concept, design, transformation and operation phases. Capable leader of other professionals, staff and vendors. Noted for strength in engineering and problem solving as well as customer service and relationship management. More than twenty-five years of experience in engineering, service and leadership roles. Currently serving the IMB as Director of Client Services.
Campbell University
View- Website:
- cphs.campbell.edu
- Employees:
- 150
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Client Services ManagerCampbell UniversityCoats, Nc, Us
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Client Services ManagerCampbell University May 2018 - PresentBuies Creek, Nc• Leads a team of technology professionals involved in customer service, end-point support, classroom technologies and the strategic use of technology in higher education. • Directs the end-point life-cycle including solution analysis, vendor management, procurement, distribution service and disposal of end-point assets.• Directs the service life-cycle and service management processes, generally adhering to ITIL principles and business processes. -
It Operations CoordinatorImb (International Mission Board) Apr 2017 - May 2018Richmond, Virginia Area -
Client Services DirectorImb (International Mission Board) Aug 2011 - Apr 2017Richmond, Virginia Area• Leads a team of 20 technology professionals involved in customer service, end-point support and training activities. The team processes approximately 20,000 service transactions per year.• Directs the end-point lifecycle including solution analysis, vendor management, procurement, distribution service and disposal of end-point assets.• Directs the service lifecycle and service management processes, generally adhering to ITIL principles.• Directs the selection and operation of the Service Management / Asset Management application.• Directed the Project Management Office
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It ManagerImb (International Mission Board) May 2008 - Aug 2011Richmond, Virginia AreaServed in and managed regional IT operations teams in Asia and South America, including the establishment and management of a regional IT operations center in South America.
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Product EngineerLenovo Jan 2005 - Jul 2006Raleigh-Durham, North Carolina Area• Responsible for the highest level of issue and defect support of personal computers.• Ownership of technical crisis situations and large customer technical engagements. • Specialized in network components and managed the vendor relationships with Intel and Broadcom driving changes to their chip designs and drivers when needed. • Participated in product development teams and held gating decision when new products were ready to be supported by the Desktop Engineering team.• Developed keen problem solving skills while solving issues at the component, BIOS, driver and Operating System levels.• Trained in the use of logic analyzers, bus and circuit emulators, oscilloscopes and other advanced tools and strategies for circuit, bus, device and code debug. -
Product EngineerIbm Jan 1993 - Jan 2005• Responsible for the highest level of issue and defect support of personal computers.• Ownership of technical crisis situations and large customer technical engagements. • Specialized in network components and managed the vendor relationships with Intel and Broadcom driving changes to their chip designs and drivers when needed. • Participated in product development teams and held gating decision when new products were ready to be supported by the Desktop Engineering team.• Developed keen problem solving skills while solving issues at the component, BIOS, driver and Operating System levels.• Trained in the use of logic analyzers, bus and circuit emulators, oscilloscopes and other advanced tools and strategies for circuit, bus, device and code debug.
Tracy Byrd Skills
Tracy Byrd Education Details
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Theology/Theological Studies -
Electrical And Electronics Engineering -
Business Administration And Management, General
Frequently Asked Questions about Tracy Byrd
What company does Tracy Byrd work for?
Tracy Byrd works for Campbell University
What is Tracy Byrd's role at the current company?
Tracy Byrd's current role is Client Services Manager.
What is Tracy Byrd's email address?
Tracy Byrd's email address is by****@****ell.edu
What schools did Tracy Byrd attend?
Tracy Byrd attended Southeastern Baptist Theological Seminary, Wake Technical Community College, Campbell University, Lundy-Fetterman School Of Business.
What are some of Tracy Byrd's interests?
Tracy Byrd has interest in Children.
What skills is Tracy Byrd known for?
Tracy Byrd has skills like It Service Management, Engineering, Desktop Computers, Customer Relations, Customer Service, Itil V3 Foundations Certified, It Management, Nonprofit Technology, Technical Writing, Technical Support, Networking, Product Engineering.
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Tracy Byrd
Grant Writer | Development Professional | Global Manager Of Foundations & Trusts For AlphaAtlanta Metropolitan Area6tms-global.org, themissionsociety.org, themissionsociety.org, themissionsociety.org, gmail.com, alphausa.org3 +140422XXXXX
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Tracy Byrd
Fire Alarm Construction Manager At Strategic Connections, Inc.Raleigh-Durham-Chapel Hill Area3strategicmail.net, strategicconnections.net, strategicconnections.net -
Tracy Byrd
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