I am a people focused leader with a passion for delivering results that exceed customer expectations, champion service delivery and secure benefits for employees and stakeholders, with over 15 years senior executive experience in complex and diverse multi-channel customer service and sales environments in retail, corporate and government sectors. I have demonstrated experience in assessing business environments, identifying performance gaps and business trends, developing remedial strategies, creating business plans and developing and delivering operational and cultural transformational change management strategies and structures. Successfully delivering timely, effective change solutions that meet customer, staff, business and stakeholder needs. Success has been underpinned by strong personal development.
Listed skills include Leadership, Customer Service, Change Management, Strategy, and 46 others.