Tracy Chabot Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

United States

• Transformed and drove results with an “employee centric” mindset to centralize and improve HR Services for 9K Team Members through HR@YourService
• Identified root causes on behalf of Team Members and created direct pathways to ensure systemic issues resolved
• Resiliency and prioritization of issues in creating capacity of shifting and expanding deliverables
• Collaboration across markets to establish scalability through best practices
• Lead Team Member Experience Task Force to identify issues with COE’s and deliver sustainable, improved changes
• Delivered metrics to provide insights to facilitate successful change and Team Member satisfaction

Orlando, Florida, United States

• Developed and strengthened partnerships with executive leaders at multiple sites to implement HR strategies
• Utilized knowledge of the business, personal credibility, and problem-solving skills to strengthen the role as a valued business partner
• Utilized surveys to improve culture and accountability
• Steered and implemented cultural change through recognition and appreciation efforts
• Consulted on Organization Design in Sales and Telemarketing
• Delivered effective performance management and discipline consistency

Lake Buena Vista, Florida, United States

• Lead a team of 25 salaried and 25 non salaried employees in 15 Resort Operations locations representing over 18,000 Cast/Employees
• Align strategies that identify, analyze and remove critical barriers that affect Cast/Employee retention
• Leverage listening posts to understand and resolve Cast/Employee concerns and hassles
• Consult to provide company wide visibility to the issues affecting our Cast/Employees
• Align resources to assist our diverse Cast/Employees navigate the complexities of the organization
• Establish processes to transfer knowledge to Leadership

Lake Buena Vista, Florida, United States

• Supported operational teams with a Cast/Employee base of 10K
• Integrated HR strategies and services that align organizational goals and business strategy development
• Developed and implemented change management processes for business initiatives
• Participated in cross-functional HR Teams to improve HR process and service delivery to improve client satisfaction
• Strategic Business Partner with Executives and Department Heads of 4 theme parks, 2 water parks, resorts and transportation
• Consulted with multiple line-of-business Leaders to provide integrated HR support and services

Lake Buena Vista, Florida, United States

• Consulted with Operational Leadership to analyze, design and develop OJT, regulatory and Cast/Employee development programs for nine operational areas including Attractions, Vacation Planning, Main Entrance, Guest.
• Led, developed and coached a strong team of ten cross functional Coordinators of Training.
• Designed, developed and implement On-line testing of Cast/Employee and computer-based training for Attractions.
• Shared frontline and Leadership best practice training with peers and Theme Park segment to improve processes and results.
• Provided benchmark-training materials to other business units.
• Lead a team to revise all Operating Guidelines for MAGIC KINGDOM® Attractions, Custodial, Ticketing and Guest Relations.

Lake Buena Vista, Florida, United States

• Consulted with Operational Leadership to analyze, design and develop OJT, regulatory and Cast/Employee development programs for nine operational areas including Attractions, Vacation Planning, Main Entrance, Guest.
• Led, developed and coached a strong team of ten cross functional Coordinators of Training.
• Designed, developed and implement On-line testing of Cast/Employee and computer-based training for Attractions.
• Shared frontline and Leadership best practice training with peers and Theme Park segment to improve processes and results.
• Provided benchmark-training materials to other business units.
• Lead a team to revise all Operating Guidelines for MAGIC KINGDOM® Attractions, Custodial, Ticketing and Guest Relations.

Lake Buena Vista, Florida, United States

• Managed and motivated Cast/Employee teams of 200-300 to ensure that Guest Satisfaction and was the priority for our international and domestic visitors safeguarding our core deliverables.
• Managed and operated a high-volume call center averaging more than 10,000 calls per day and lead 120 Cast/Employees.
• Responsible for cash and ticket media knowledge.
• Resolved Guest situations by networking and partnering with various departments to provide immediate solutions.
• Provided Leadership for the opening of the Disney-MGM Studios.
• Primary event and celebrity Guest Relations Manager for eight major press events including three induction ceremonies for The Academy of Television, Arts and Sciences ™.

Associate'S Degree, Travel Industry Tourism

Sphr, Human Resources

Activities and Societies: SHRM, ASTD

Associate'S Degree, Business Finance