I have developed a deep passion for cybersecurity after immersing myself in its community and witnessing its vital role in safeguarding digital landscapes. Engaging with cybersecurity challenges has sparked my fascination with its complexities and the continuous learning it demands.I have been building skills and knowledges by doing Cert IV in Cybersecurity at Tafe, going to Conferences/Meetups/Webinars, plus studying all the online courses that I can access in my free time on my own pace.So far, my skills including but not limited in:• Programming languages (Python, SQL)• SPLUNK• Cybersecurity tools• Network security• Incident response• Linux line-command• Security Information and Event Management• NIST Cybersecurity Framework• Collaborative• Written and verbal communication• Security mindset• Customer serviceComing from a background in customer service, my experience has equipped me with the ability to build and maintain great relationships with customers. I pride myself on my strong communication skills, positive attitude and great problem-solving skills. I am incredibly excited about the future that I get to leverage my existing skills and further develop by being surrounded by talented peers allows me to continuously expand my knowledge base and refine my abilities in cybersecurity.
Lakeview Espresso & General Store
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General ManagerLakeview Espresso & General Store Mar 2022 - PresentGold Coast, Queensland, Australia- Directed teams to elevate customer satisfaction metrics, achieving a significant increase in Google review ratings from 4.2 to 4.5, while also garnering over 20 five-star reviews within a year. - Managed social media accounts for the business and gaining 2000 new followers across various platforms. - Monitored store performance, successfully identifying opportunities for improvement. Reduced financial losses by 70% in the first year and minimising overall wastage to just 1% across the business
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Private Gaming Rooms SupervisorThe Star Entertainment Group Mar 2019 - Jun 2022Gold Coast, Queensland, Australia- Authored detailed incident reports, addressing at least 50 customer complaints, safety violations, and operational issues daily, ensuring timely resolution and compliance with casino gaming policies and government regulations. - Fostered a collaborative environment by coordinating with cross-functional teams, including security staff, gaming, cashier departments and management team, to ensure seamless operations and exceptional premium guest experiences. - Utilised strong communication skills to train a diverse team of at least 30 staff members monthly, representing a wide range of backgrounds and experiences, resulting in a 20% decrease in guest issues and improved operational efficiency. - Enforced rigorous safety protocols, achieving 100% compliance at all times to uphold a safe environment for at least 500 guests and staff daily. -
BaristaStarbucks Australia Apr 2017 - Dec 2018Melbourne, Victoria, Australia- Applied excellent customer service across three different Starbucks stores in Melbourne city.- Awarded "Best Barista of the Month" 4 times in 2018. - Received positive feedback from supervisors and coworkers for clear and professional communication during team meetings, training sessions, and customer interactions. - Demonstrated adeptness in essential soft skills including communication, problem-solving, and conflict resolution, resulting in a 20% increase in positive customer feedback and a 15% reduction in complaints. -
Event CoordinatorHainan Tv Station Nov 2013 - Nov 2018Haikou, Hainan, China- Orchestrated the meticulous planning and flawless execution of 20 high-profile events annually, ensuring precision in scheduling, budget management, vendor coordination, and on-site supervision to deliver seamless experiences.- Collaborated with diverse teams, including production, marketing, and technical departments, to plan and execute successful events, ensuring seamless coordination and effective communication. - Leveraged strong communication skills to draft event proposals, create detailed schedules, and effectively convey event requirements to team members and clients, ensuring clarity and alignment throughout the event planning and execution process.
Tracy Chen Education Details
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Computer And Information Sciences And Support Services -
Professional Accounting -
Australian Technology & Management CollegeEnglish Course -
Analytical Chemistry -
Applied Chemistry
Frequently Asked Questions about Tracy Chen
What company does Tracy Chen work for?
Tracy Chen works for Lakeview Espresso & General Store
What is Tracy Chen's role at the current company?
Tracy Chen's current role is Cert IV Cybersecurity | Python | Oracle VMs | Google Cybersecurity Certificate | Akamai Network Engineering Certificate.
What schools did Tracy Chen attend?
Tracy Chen attended Tafe Queensland, University Of The Sunshine Coast, Australian Technology & Management College, Tongji University, Hainan University.
Not the Tracy Chen you were looking for?
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2hilton.com, hotmail.com
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Tracy Chen
Software Engineer And Community Event Specialist // I Turn Visionary Events Into RealityAustralia1equiem.com.au -
Tracy Chen
Sydney, Nsw
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