Tracy Chen Email & Phone Number

Gold Coast, Queensland, Australia

- Directed teams to elevate customer satisfaction metrics, achieving a significant increase in Google review ratings from 4.2 to 4.5, while also garnering over 20 five-star reviews within a year. - Managed social media accounts for the business and gaining 2000 new followers across various platforms. - Monitored store performance, successfully identifying opportunities for improvement. Reduced financial losses by 70% in the first year and minimising overall wastage to just 1% across the business

Gold Coast, Queensland, Australia

- Authored detailed incident reports, addressing at least 50 customer complaints, safety violations, and operational issues daily, ensuring timely resolution and compliance with casino gaming policies and government regulations. - Fostered a collaborative environment by coordinating with cross-functional teams, including security staff, gaming, cashier departments and management team, to ensure seamless operations and exceptional premium guest experiences. - Utilised strong communication skills to train a diverse team of at least 30 staff members monthly, representing a wide range of backgrounds and experiences, resulting in a 20% decrease in guest issues and improved operational efficiency. - Enforced rigorous safety protocols, achieving 100% compliance at all times to uphold a safe environment for at least 500 guests and staff daily.

Melbourne, Victoria, Australia

- Applied excellent customer service across three different Starbucks stores in Melbourne city.- Awarded "Best Barista of the Month" 4 times in 2018. - Received positive feedback from supervisors and coworkers for clear and professional communication during team meetings, training sessions, and customer interactions. - Demonstrated adeptness in essential soft skills including communication, problem-solving, and conflict resolution, resulting in a 20% increase in positive customer feedback and a 15% reduction in complaints.

Haikou, Hainan, China

- Orchestrated the meticulous planning and flawless execution of 20 high-profile events annually, ensuring precision in scheduling, budget management, vendor coordination, and on-site supervision to deliver seamless experiences.- Collaborated with diverse teams, including production, marketing, and technical departments, to plan and execute successful events, ensuring seamless coordination and effective communication. - Leveraged strong communication skills to draft event proposals, create detailed schedules, and effectively convey event requirements to team members and clients, ensuring clarity and alignment throughout the event planning and execution process.

Certificate Iv In Cyber Security, Computer And Information Sciences And Support Services

Master'S Degree, Professional Accounting

English Acedemic Purpose, English Course

Master'S Degree, Analytical Chemistry

Bachelor'S Degree, Applied Chemistry