Tracy Collier Email & Phone Number

Knoxville, Tennessee Area

• Leads cross-functional teams to deliver projects on time, within budget, & with high-quality outcomes.• Develop & maintain relationships with key stakeholders including customers, team, & partners• Create and maintain project plans, including defining scope, tasks, resources, and budgets• Identify and mitigate project risks and issues and escalate to management if needed• Conducts regular project review meetings to provide status updates to senior management• Trains and mentors incoming & new PMs on internal processes and best practices• Foster a culture of continuous improvement and drive process efficiencies within the team• Manage and motivate team members to achieve project and company goals• Review projects in progress, margins, and profitability on fabrication, product, and services• Accurately forecasts work completion and invoicing.• Use data and analytics to make informed decisions and drive project success• Regularly assists with new hire interviews and selection• Proven dedication & promise through consistent job promotions from PMC to Sr. PM

Knoxville, Tennessee Area

• Developed & maintained relationships with key clients, providing exceptional customer service • Coordinated and scheduled sales meetings, presentations, and product demonstrations with customers• Developed an effective process to review & improve sales materials, including proposals and presentations• Analyzed sales data and provided regular reports to management on trends and opportunities• Maintained accurate and up-to-date records of sales activities• Assisted with the development and implementation of sales strategies and plans• Collaborated with cross-functional teams, including marketing, branding, operations, and customer service to ensure seamless sales processes and support for clients • Assisted with the creation and management of budgets and sales targets for the team.• Was the only direct sales contact for their largest brands including Ole Smoky, Yeehaw Brewing, and Mastercraft.

Knoxville, Tennessee Area

• Managed multiple tables & tasks efficiently including taking orders, serving food & drinks, & processing payments while collaborating with kitchen staff to ensure timely and accurate food preparation• Demonstrated expert knowledge of menu items and ingredients, including allergens and dietary restrictions• Upsold menu items and beverages to increase sales, revenue, and customer satisfaction.• Assisted with inventory management and restocking of supplies as needed

Little Rock, Arkansas Area

• Conducted market research and analysis to identify competitive pricing trends • Collaborated with sales, marketing, and product development, to gather input and insights on pricing strategy• Developed and maintained pricing models and tools to support pricing decisions and negotiations• Assisted with the creation and management of budgets and pricing targets for the team• Created and distributed pricing materials, including proposals and presentations to clients • Analyzed pricing data and provided regular reports to management on performance• Maintained accurate and up-to-date records of pricing activities and market trends• Was the direct contact for their largest brands including Walmart, Sam’s Club, and Kroger’s

University Village

• Oversaw the opening of a new $24,000,000 LEED Gold Certified building with 360 beds• Oversaw the purchase & transition of another Resident Campus with 420 beds over 7 buildings & club house• Developed and implemented programming & events for residents focusing on diversity, inclusion, and their personal growth of interpersonal & intrapersonal skills• Managed the day-to-day operations of the residence hall, including enforcing policies, managing conflicts, and responding to emergencies including being an on-call 24/7 weekly rotation• Collaborated with other staff & student affairs professionals to support the overall mission & goals of UALR• Provided support and guidance to residents with academic and personal advising, crisis intervention, and referrals to campus resources• Conducted regular meetings with hall staff to discuss performance & provide ongoing training • Created online and hard copy training manuals, courses, quick reference guides, and promotional materials • Participated in the selection, interviewing, and hiring process for Resident Assistants and other hall staff• Assisted with the development and management of the residence hall budget• Maintained accurate and up-to-date records of hall operations and student conduct

Little Rock, Arkansas Area

● Assisted with the development and implementation of policies and procedures related to student conduct and academic integrity● Provided support to the Office of Student Conduct, including conducting research, creating reports, and managing data and records● Assisted with the coordination of judicial hearings and other student conduct proceedings, including preparing case materials and documents● Provided guidance and support to students facing disciplinary action, including referring them to appropriate resources and services● Collaborated with other departments and campus resources to promote student success and well-being● Participated in training and professional development opportunities to stay up-to-date on best practices in student conduct and student affairs● Contributed to the development and delivery of educational programs and initiatives related to student conduct and academic integrity● Assisted with the management of the office budget and other administrative tasks.

Hot Springs, Arkansas

• Demonstrated strong leadership skills & the ability to motivate and manage a team of servers & back of house • Trained & mentored new staff on restaurant policies and procedures, customer service standards, and product • Created new bar & menu specials with promotions to drive sales and customer engagement• Monitored and managed bar & restaurant inventory including ordering, receiving, and tracking product levels • Maintained cleanliness & organization of the bar & restaurant, including adhering to health & safety guidelines• Analyzed sales data and provided regular reports to management on trends and performance• Assisted with the development and management of the bar and restaurant budget• Provided exceptional customer support to guests, including handling concerns in a professional manner• Assisted in hiring selection and payroll as necessary

Master Of Arts (Ma), College Student Affairs

Bachelor Of Fine Arts (Bfa), Fine And Studio Arts

High School, Mathematics