Ability to navigate multiple computer systems and applications while providing a high level of professionalism to customers, team members and management. Excellent verbal and written communication skills. Ability to encourage, educate and connect customers to technology for online products, policies and procedures. Provide first level trouble shooting to support customers and resolve moderate to complex issues on a variety of financial products or services. Ability to quickly learn business policies, processes and regulations. Attention to detail and accuracy skills in a call center environment.

Maintain exceptional relationships with key stakeholders including executive management and community representatives to deliver top class administrative and program management services. Successfully work in a team environment facilitating the ongoing operations including a range of administrative tasks such as compliance, communication management, and preparation of detailed reports. Selected Contributions:w• Manage the execution of daily administrative tasks to support the team and drive efficiency. • Utilize expert communication skills in providing support to all team members ensuring the effective delivery of program goals.• Facilitate the preparation of various reports for management to assist the long-term planning process.• Maintain accurate financial records and prepared necessary returns to federal governing agencies.• Coordinate a range of projects and events including design, development and implementation to drive project engagement and deliver on strategic objectives.• Document all internal processes and procedures including the accurate filing of paperwork to ensure compliance with legal and regulatory requirements.

Delivered swift and accurate administrative support for a complex housing program backed by federal and private funds with significant input into stakeholder engagement and oversight for numerous financial and operational processes.Selected Contributions:• Managed financial tasks for the organization including the preparation of analytical reports on project feasibility, budgeting, and forecasting.• Documented all necessary paperwork in the database to ensure accurate records were continuously maintained in line with compliance guidelines.• Liaised with vendors and government agencies to foster strong working relationships and facilitate program delivery.