Tracy Douglas Email & Phone Number

Sydney, Australia

Responsible for ensuring that the business is using best practice in terms of process and policy.Responsibilities:*Document, test and modify operational processes*Ensure operational excellence is achieved daily*Provide guidance, information and support to Director*Liaise with internal and external stakeholders and service providers*Identify, respond to and.

Sydney, Australia

• Role Purpose: Manage team of 15 home loan advisors who complete the application and valuation process from post sales through to formal approval. Report to: Head of Origination.Responsibilies:
• Monitor and ensure targets were achieved for all aspects of the process
• Liase with internal stakeholders, including other operations teams, Product and IT.
• Manage the team operations
• Identify, drive and deliver continuous improvement and efficiency enhancements
• Manage customer and stakeholder enquiries, complaints and escalations

• Role Purpose: Manage team of 5 senior analysts who manage the cash replenishment of the non branch CBA and Bankwest ATM machines. Report to: Executive Manager.Responsibilies:
• Monitor and ensure targets were achieved for all aspects of ATM cash forecasting and ATM cash supply to SLA and budget
• Liase with internal stakeholders, primarily the Retail Banking branch network and Retail Banking process and support teams as well as 3rd party vendors
• Coordinate ATM cash supply and clearance for ATM installations and decommissions
• Manage the team operations
• Identify, drive and deliver continuous improvement and efficiency enhancements

Sydney Olympic Park NSW

• Role Purpose: Manage 15 client service representatives across 4 states to provide superior banking services to top tier business and government customers. Reported to: Executive Manager.Responsibilities:
• Partner with Institutional Banking Implementations to on board new to Bank customers, discussing requirements and ensuring a smooth transition
• Partner with Account Managers to execute tailored solutions for our customers
• Liase directly with representatives from customers
• Manage the operations of the
• Apply prudent risk management techniques by identifying and responding to business risks

Parramatta NSW

• Role Purpose: Manage a team of 36 client service representatives, across NSW and WA, who verified the financial information for up to 1500 personal loan applications electronically per day. Reported to Executive.
• Manage/deliver activities in comprehensive stakeholder engagement program achieving predominantly positive commentary in internal survey
• Cross training targets to be met with evidenced discussions held on a regular basis.
• Management productivity target with 5% productivity improvement required over financial year
• Control risk issues/incidents to target, with no write offs.
• Manage the operations Key Achievements:

Sydney Area, Australia And Parramatta

• Role Purpose: Manage a team of 15 people responsible for the establishment and maintenance of all Bank Guarantees and Commercial Discharge Settlements nationally. Reported directly to Executive Manager.Responsibilities:
• Identify, drive and deliver continuous improvement and efficiency enhancements in customer service, system and process
• Apply prudent risk management techniques by identifying and responding to business risks
• Meet and exceed turnaround time targets
• Create and maintain skills matrix and development plans for all team members
• Establish and maintain strong relationships with 2 diverse sets of internal stakeholders

Sydney Area, Australia And Parramatta

Skills: Management, Staff Development, Time Management, Operations Management, Banking, Loans, Stakeholder Engagement, Coaching, Team Management, Commercial Banking, Financial Services, Relationship Management, Mortgage Lending, Business Analysis

Diploma Of Human Resource Management

Diploma Of Business