Tracy Downs Email and Phone Number
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Highly effective and result driven leader with 8 years of Account Management/Client Success Experience, leading teams in the FinTech space currently as well as 16+ years in the Credit Union industry with a collective 30+ years in management.·Passionately focused on delivering best in class customer experiences from inception of relationship, implementation, adoption and years of continued customer success. Ensuring strategies are executed consistently to meet the ever-changing needs of the client while meeting the ROI goals set forth by Leadership. ·A servant leader that recognizes the value in others and is passionate in coaching, mentoring, and developing leaders around me;·Engaging and thoughtful leader that establishes clear and transparent strategies for teams and clients alike. Identifying opportunities of growth and leveraging data to support the opportunity and execution.*currently completing PMP Certification, est. May 2024
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Avp, Implementations, Digital Products ( Rtp/Fednow/Payigy)Corporate One Federal Credit Union May 2021 - PresentColumbus, Ohio, Us
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Avp, Onboarding And Client SuccessSherpa Technologies, Llc May 2021 - Mar 2023
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Director Of Client SuccessClickswitch Jun 2018 - May 2021Minneapolis, Minnesota, UsDirecting all client facing departments ensuring our clients success from day 1 -
Director Of Account ManagementClickswitch Oct 2017 - Jun 2018Minneapolis, Minnesota, Us
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Relationship ManagerClickswitch Oct 2015 - Oct 2017Minneapolis, Minnesota, Us
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Director Of Marketing And Communications, TrainerWinsouth Credit Union Apr 2011 - Jul 2015Gadsden, Alabama, UsIn first year, I rebranded, renamed, and cast the vision of the WinSouth CU brand. Developed and implemented all marketing strategy for the credit union. Gathered market data, demographics, and measured the performance of all marketing initiatives. Responsible for the execution of all annual and seasonal promotions throughout every channel such as online applications, social media outlets, and community media venues. In charge of all direction and oversight of product design and development; conducted strict brand consistency internally as well as within the community; achieved a broad array of successful growth initiatives for membership and lending as well as nationally recognized social media outlets. Continually driving awareness and growth to meet overall business objectives set forth by management. Responsible for website content and continual evolvement of website as needs changed for our members: Developed and implemented Branch Managers monthly meeting to ensure consistency of Credit Union message and promotions for coming month. oversee design of newsletter and Epublication, as well as implementation and management of text and email blasts. Designed and implemented Mobile friendly design of website, with added alert feature for fraud alerts, emergency closings, etc.Conceptualized, organized and executed many various Community Events throughout the year incorporating staff involvement and fostering a spirit of community. Liaison and product manager for: Mobile Apps, Online Banking, Live Chat, Electronic Switch Kits, as well as online applications for membership/lending. Assisted CUSO and financial counselor in business visits. Helped organize, design, and lead Employee Enrichment days at SEGs to educate employees about our products/services. Oversaw the running of seven elementary school in-house Branches led by students each year. Implemented a High School reality fair program, Mad City Money, in 2015 which served over 1400 students. -
Director Of Marketing And CommunicationsCommunity Credit Union Apr 2011 - Aug 2012
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Director Of Children'S Ministries/Director Of Kids KornerFirst United Methodist Church Jun 2001 - Apr 2011Accomplishments as Director of Kids Korner: Managed, hired, and continually trained over 25 employees; set annual budgets; managed payroll; brought program up to code with AL state law and successfully brought program account out of a $25,000 deficit in a year and a half; began new computer lab for classes; implemented and led continuing education opportunities for staff as well as in house trainings; marketing and fundraising; began annual Scholastic book fairs.Accomplishments as Director of Children’s Ministries: Work with large and supportive 1200+ member congregation to build successful ministry to children. Employed skills include – set and manage annual budget for entire program; supervise and advise Children’s Minister at off campus satellite church; planning and supervision of special events within church and community; recruitment of over 30 teachers; training and coordination of volunteers; led two Children’s Choirs and one “audition only” Hip Hop Children’s Group that toured area churches in leading worship; led ministry and Early Childhood Education trainings at Snead State.
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Assistant To Vice PresidentJefferson County Employees Credit Union 1987 - 1995Accomplishments: Started in company as a temporary receptionist, then advanced to teller; teller trainer; worked satellite branch in Bessemer; member investments (i.e., Certificates of Deposit, IRAs, savings, Money Market Accounts); payroll, daily teller deposits, cross training in loan department. Responsible for upkeep and ordering of office supplies; recorded weekly changes of rates on phone systems; account history retrieval for death insurance claims.
Tracy Downs Skills
Tracy Downs Education Details
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Cornell UniversityMarketing -
Master Of Project AcademyProject Management
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Emarketing AssociationSocial Media
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Emarketing AssociationEmarketing
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Emarketing AssociationMobile Marketing
Frequently Asked Questions about Tracy Downs
What company does Tracy Downs work for?
Tracy Downs works for Corporate One Federal Credit Union
What is Tracy Downs's role at the current company?
Tracy Downs's current role is AVP, Implementations, Digital Products (FEDNOW/RTP).
What is Tracy Downs's email address?
Tracy Downs's email address is td****@****tch.com
What is Tracy Downs's direct phone number?
Tracy Downs's direct phone number is +125650*****
What schools did Tracy Downs attend?
Tracy Downs attended Cornell University, Master Of Project Academy, Emarketing Association, Emarketing Association, Emarketing Association.
What are some of Tracy Downs's interests?
Tracy Downs has interest in Will Rogers Follies, Social Services, Meet Me In St Louis, The King And I, Also Starred In 42nd Street, Marrying Walt, Cooking Classes, Singing, Lead Vocalist For 2 Contemporary Teams, Health.
What skills is Tracy Downs known for?
Tracy Downs has skills like Marketing, Leadership, Strategic Planning, Marketing Communications, Social Media, Marketing Strategy, Direct Marketing, Email Marketing, Public Relations, Social Media Marketing, Advertising, Public Speaking.
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