Tracy Drummond Email and Phone Number
Tracy Drummond's Location
Morgan Hill, California, United States, United States
Tracy Drummond's Contact Details
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About Tracy Drummond
Experienced Director/Senior Level Manager specializing in IT Infrastructure and Process Projects, Program, Consulting, Management and Technical Presales. I have a long track record of facilitating the delivery of many successful, high profile projects and multi-year global corporate initiatives for fortune 100 companies. Broad industry experience including manufacturing, semiconductors, engineering, financial, payment, test and calibration, consulting, education, and emerging technologies.Previous Functional Job Titles (Keywords):• Senior Technical Project Manager (Data Centers, Storage, Networks)• IT Service Manager (ITIL, ITSM, HP Service Manager, BAC, uCMDB)• Program Manager (PMP, NMS, ITIL, IT, PMO, Visa Inc)• Senior Enterprise Architect (ITIL, CMDB, Incident, Problem, Change, AGILE, SCRUM, Visa Inc)• Director Global Systems Management (NMS, Netcool, Infoman, Service Center, Remedy, NewScale)• Vice President Wavewired Internet Service (Linux, Data Center, Wireless)• Managing Consultant (INS, Callisma, Security, NMS, IT)• Security Services Manager (CISSP, Developed Business Unit)• Helpdesk Manager (Supporting fortune 100 and trading floors)• Senior Network Engineer (IT, Security, commodity IT)• Semiconductor Test Engineer (BSEE, Micron, Burn-In)• Product Engineer (IEEE Senior Member, DRAM Failure Analysis, Patent)• Calibration and Repair Specialist (PMEL, US Army)Specialties: • Program & Project Management• Consulting Methodology• Budget Development and Management• Large Scale Deployments• Contract Negotiation & Management• Infrastructure Design & Implementation• Solutions Rationalizations• Process Improvements & Best Practices• Team Building and Management• Consulting - Professional Services Delivery• Pre-sales & Managing Delivery• Engagement Management• ITIL• Security• Network Management SystemsKey Certifications:• PMP – Project Management Professional 2001• ITIL - Master 2005• CISSP - 2001
Tracy Drummond's Current Company Details
Tracy Drummond Work Experience Details
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Semiconductor Prober TechComplete Probe Solutions Inc. May 2023 - PresentGilroy, California, Us
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UnemployedPmp, Cissp, Itil Master, Us Army Vet Feb 2023 - Jun 2023
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Senior Technical Project ManagerHcltech / Meta - Facebook Jan 2022 - Feb 2023• Project Manager for Asgardian, Meta’s Data Quality Engine Program. Created Delivery Roadmaps using internal Meta proprietary Projects, Tasks, and Visualization tools. Facilitated successful operational graduation to production. Crafted Objectives and Key Performance Indicators from Business Requirements enabling Task and Milestone Tracking.• Project Manager for FaVEX, Meta’s External Vendor Communications Interface Program. Formalized workflows for onboarding new external vendors and tracking of each onboarding milestone. Defined KPIs to track performance and availability.• Meta Tools - GSD, OKR, Unidash and Tableau
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Senior Information Technology Project ManagerCounty Of Santa Clara, Ca Apr 2019 - Nov 2020• Responsible for Project Management aspects of multiple projects controlling scope, schedule and budget. Managed vendor activities for multiple concurrent work streams and projects.• Public Safety and Justice: o Santa Clara County Sheriff - - First Responder Communications Project. Refreshed and upgraded all Deputy Cruisers in the fleet. Replaced all in car Wi-Fi routers, AXON dash cameras and Ruggedized Mobile Device Tablets to enable FirstNet First Responder Communications ability.o Adult and Juvenile Probation Data Center Server farms migration from Physical servers to a Hyper Converged Infrastructure (HP Simplivity).• Technical Solutions Services PMO: o IT Asset Management, Change Management, Service Desk, ITIL, Cherwell deployment.
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Senior Technical Project ManagerPivot Technology Solutions, Inc. May 2012 - Feb 2019Norcross, Georgia, UsResponsible for providing technical project planning, management and oversight for implementation projects, ensuring projects are completed on-time, within scope and budget and with an extremely high quality of deliverables. Control of cost, schedule, performance, and system supportability throughout project life cycle (design, development, testing and evaluation, production).Acts as a project management technical lead to deliver technical solutions. Manages all phases of service delivery including: analysis and design, configuration and build, testing and training, and deployment of solutions.Accountable for all aspects of project management including all project resources (including partners/subcontractors), project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners).AutodeskBare EssentialsChevronE2OpenEpiscopal Sr CommunitiesEllie MaeFront PorchGilead SciencesIntuitive SurgicalKaiser PermanenteLending ClubPharmacyclisProvident FinancialNetFlixSalesforceShutterflyUS AutopartsVeracyteYodlee -
It Service ManagerHitachi Data Systems Feb 2010 - Jan 2012Santa Clara, California, UsIT Service Manager - Managed operations and engineering teams responsible for ITIL based Incident, Problem and Change Management tools, processes and day to day operations. IT Service and Support Liaison - Responsible for off-shore Global Service Desk with coverage 24x7. Project Manager and Architect – Led an improvement project to drive efficiencies of IT support through tools and process automations. Created Service to Infrastructure map of production environment using HP’s uCMDB and integrated to Service Manager for Incident, Problem and Change Management. Implemented ITIL/ITSM tools and introduced a Service Request Module for high volume IT service requests. -
PresidentAustin Healey Club Usa Jan 2007 - Jan 2011Managed the operations of a 2,000 member non-profit car enthusiast club with members in 10 different countries governed by an all volunteer board of directors. Responsible for board meetings, bylaws, coordinating membership, production of an award winning magazine, membership drives, sponsoring and insuring the annual nationwide rendezvous, appointing officers, maintenance corporate records, submission of taxes and insurance.
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Senior Enterprise Architect, Standards & Configuration Management (Cmdb)Visa Jul 2009 - Nov 2009Foster City, California, UsInfrastructure and Topology Mapping for the population of Visa’s Configuration Management Data Base (CMDB). Use case development with process teams Performed testing and data quality validation of discovered data. Updated data in support of server to application mapping and service relationships to ITIL processes. -
Senior Enterprise Architect, Chief Technology Office (Cto)Visa Mar 2007 - Jul 2009Foster City, California, UsResponsible for Program Management Office (PMO) operations with oversight for a multi-year cost cutting program. Facilitated planning, creation of business cases and delivery of projects. Managed the day to day aspects of the program from mid-2007 to 2009. Coordinated reporting and status at project, PM, and executive levels across three lanes of savings efforts; Software Expense Control, Storage Optimization and Server Virtualization. Responsible for insuring adherence and compliance to Project Management Methodology, Security Compliance Controls, Risk Controls, Legal and Accounting Rules. Consistently met program target savings goals while keeping budget within 3%.
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Director, Global Systems ManagementVisa Mar 2005 - Mar 2007Foster City, California, UsManaged the Engineering Global Incident, Problem Change and Service Request Engineering team (GIPSE). Projects include: Visa Network Views and Visa Service Views allowing for transaction tracking and monitoring. Configuration Management Database (CMDB) was populated to support Incident, Problem, Change, Configuration and Release Management functions. Introduced the Information Technology Infrastructure Library (ITIL) process framework. Replaced global trouble ticket and change management system with Remedy. Created a cost control tracking methodology for managing multiple interrelated projects.
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Vice PresidentWave Wired Internet Services 2003 - 2006Deployed Network Management and trouble ticketing system. MRTG, OpenNMS, OTRS to manage thousands of wireless connections, multiple concentration points on towers. Applied ITIL processes to streamline customer requests, incidents and changes.
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Senior ConsultantCallisma 2004 - 2005UsProgram and Project Management leading multiple project teams in the development and implementation of complex multi year programs and projects. Program Management - Inovant / VISA, Foster City, CA - Global Systems Management Program. As Senior Consultant formed and managed VISA’s Global Systems Management (GSM) Program Management Office (PMO). • Created PMO methodology, tracking and reporting for the delivery of Global Systems Management and Process Improvement Program responsible for oversight of program/project plans including risk mitigation management. • Provided consulting on the application of methodologies including ITIL framework as it related to current GSM efforts, Rational Unified Process (RUP) and waterfall project management execution methods. • Chaired weekly program meetings to report scope, schedule and budget against $8 million dollars in FY05 projects within the program portfolio. • Generated proposals, SOWs, tracked methodology compliance, chaired gate reviews and program level reporting. • Participated in multi-year strategy and funding requests including $15 million dollars for FY06. • Produced quarterly and ad-hoc status reports for Visa’s Global Technical Operating Committee, Executive Management Committee, Business as Usual Executive Committee, Global Interoperability Committee and Integration Committee. Project Manager – DHL, San Carlos, CA, and London England – Netcool (Cisco CIC) NMS System Deployment Project Manager – Applied Materials (AMAT), Santa Clara, CA. – VPN Deployment Project Manager – Applied Materials (AMAT), Santa Clara, CA. – Network Management Optimization Project Manager - Verizon, Malvern, PA. - Cisco AAVID Managed Service development. -
Managing ConsultantBell Labs Lucent Technologies 2001 - 2004Murray Hill, Nj, UsIn my role as a Managing Consultant, I was responsible for all project management aspects of client engagements. Participated as a technical resource for pre-sales efforts to develop deliverable description, completion criteria, project scope, schedule, cost and Statements of Work. Played a key role in business development in the Silicon Valley Lucent sales organization. Manage up to 15 direct reports and was responsible for all aspects of their career progression including hiring, firing, annual reviews and professional development planning. Responsible for client engagements and supervision of engineering reports on a project basis including project managers. Set client expectations, maintained ongoing engagement operation, change order management, and quality of deliverable. Responsible for Profit and Loss tracking, analysis and forecasting for my business unit. Instructed engineers in formal classroom courses for Network Engagement Project Management. -
Managing ConsultantInternational Network Services (Aquired By Lucent Technologies) 1999 - 2001Project Manager for the network security build-out of Navisite’s San Jose data center and co-location facility. Specifically I managed the project after equipment was physically installed. Coordinated efforts between Navisite engineering and Lucent (INS) security team until handed over to Navisite for production. Promoted to Managing Consultant.Following the Data Center project I was promoted to Managing Consultant where my role involved managing engineering consultants, developing SOWs, pre-sales support and engagement management.
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Senior Network EngineerFusion Systems Japan 1996 - 1999Tokyo, Tokyo, Jp• Security Services Manager – Tokyo, Japan - Developed and managed the Security Services business unit and strategic alliances for this area. Developed methodologies and procedures for performing security audits and security solutions for clients. Client base includes Capital Markets, Media and Telecommunication, Manufacturing, and others. Specific clients included GOL (now Exodus Japan), Society Generale Securities, Cartier, and Giorgio Armani. Well versed technically in the core areas of security and related mainstream products such as firewalls, scanners, policy development audit tools, intrusion simulation and detection. • Help Desk Services Manager– Tokyo, Japan - Managed the Help Desk business unit. Strategic account manager for Societe General Securities, Cartier, Hudson Advisors, Agrevo, Herbalife, and Sony Pictures. Insured response times, quality and engineer management. Implemented monthly maintenance and security audit initiatives. Reorganized the Help Desk procedures and processes streamlining the business unit to allow for further growth. Implemented reporting and tracking system and added 1st line support operators to off-load engineers. Implemented engineer retention initiatives. Supervised 24 engineers.• Site Engagement Manager – Tokyo, Japan - Societe General Securities - Engineering Manager of Network Engineers with the mission of assisting the relocation of data center, trading floor and research offices into a new building in Tokyo. Coordinated activities with multiple vendors, contractors, consultants and client IT staff. SunOS to Solaris migrations, backup strategies using Legato Networker. Bloomberg information feed client setups. Multiple monitor set-ups for NT, SunOS and Solaris. Installed 16 SunOS (core) production servers. Deployed custom live data feed applications. The move started at the Stock exchange's closing bell on a Friday and the trading floor was back up and trading the following Monday morning. -
Computing Systems ConsultantSaikyo Tsusho Co., Saitama, Japan 1995 - 1996Evaluated the feasibility of and the requirements for computerizing an industrial waste recycling and disposal business. Provided PCs running windows NT3.5J and using MS Access, wrote a database application which tracks customers, orders, invoicing, employees, payroll, waste container by location, logistics and information for driver scheduling at a remote trucking terminal. The network runs TCP/IP protocol. The intranet (HTTPs server running on NT) provides information in HTML format to users on the network. The system is administered remotely using RAS.
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Commercial Network Product Sales Manager And Technical SupportMce Japan 1995 - 1996Specified a line of network products for resale in Japan. Product lines include Antares, Ascend, Cisco, 3Com, Allied Telisis and CeLan. Responsible for network related sales support and technical support. I also wrote and maintained the company home page.
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Laboratory EngineerUniversity Of Idaho 1994 - 1995Moscow, Id, UsResponsible for all aspects of hardware maintenance, user support for academic research grants equipment. Designed and prototyping of laboratory experiment setups at the University of Idaho, Engineering in Boise Program. Generated requirements and acquired equipment for joint faculty/industry research projects for such companies as Hewlett Packard, Santa Clara Plastics and Morrison Knudsen. Specified and maintained all laboratory equipment for EE and ME academic engineering laboratories. Maintained Hewlett Packard (HP-UX) workstations and PC computers/networks. Connected the Boise Offices to the main campus in Moscow Idaho for CLI compressed video conferencing system. Set up Microelectronics workbench for micro-probing wafers fabricated from student design projects. -
Semiconductor Product Engineer, Dram Product GroupMicron Technology 1990 - 1994Boise, Idaho, UsPerformed yield analysis and enhancement on 4MB “ministack” DRAM. De-processed and analyzed reject samples to identify infant mortality causes and recommend process and manufacturing changes to reduce failure rates and increase manufacturing yields. Recommended design, process, and test modifications to rectify product/procedural problems. Involved in the qualification process of 2 different 4MB DRAM designs for high volume production for use in HP computers/printers. Specialized in reliability issues. Awarded US Patent for semiconductor feature that is currently used in Micron 16MB and higher density DRAM.Equipment Support Technician, IC Burn-In Department:Maintained and upgraded Ambyx I/Ambyx II burn-in equipment and software. Debugged and modified PCA (Printed Circuit Assemblies) for noise reduction and data bus width enlargement. Promoted to Product Engineer in November of 1991. -
Electronic Specialist - Hvac Automation DepartmentColorado State University-Pueblo 1985 - 1990Pueblo, Co, UsWhile attending college full time in the BSEE program, I participated in the work study program assisting in the installation, maintenance and documentation of the automation system controlling HVAC, security and fire systems. -
Calibration Specialist Team ChiefUs Army Jun 1978 - Jun 1982Arlington, Virginia, UsMedical Material Readiness Command. Calibration and Repair Center, Kaiserslautern Germany. Operates and performs calibration by alignment and adjustment of electronic and mechanical components by comparing measurements of the unit under test to a known standard traceable to National Institute of Standards and Technology (NIST); repairs general purpose and selected special purpose TMDE to component level by removing and replacing defective components; performs unit, direct support and general support (DS/GS) level maintenance on calibration standards and calibration accessories. Honorable discharge 1982.
Tracy Drummond Skills
Cissp
Itil
Pmp
Pmo
It Service Management
Availability Management
Cmdb
Security
Program Management
Team Building
Nms
Data Center
Systems Management
Incident Management
It Operations
It Strategy
It Management
Service Management
Service Delivery
Enterprise Architecture
Solution Design
Configuration Management
Project Portfolio Management
Deployment
Sla
Consultancy
Vendor Management
Virtualization
Release Management
Pre Sales
Sdlc
Change Management
Requirements Analysis
Remedy
Service Desk
Project Delivery
Process Improvement
Consultants
System Deployment
Solution Architecture
Integration
Enterprise Software
Bmc Remedy
Management
Telecommunications
Managed Services
Unix
Software Documentation
Tracy Drummond Education Details
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University Of California, BerkeleyVlsi Systems Design -
University Of Massachusetts AmherstVlsi Design
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Colorado State University PuebloElectronic Engineering With English Minor
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Boise State UniversityEconomics. International Business Emphasis
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Itil Service ManagerItil
Frequently Asked Questions about Tracy Drummond
What company does Tracy Drummond work for?
Tracy Drummond works for Complete Probe Solutions Inc.
What is Tracy Drummond's role at the current company?
Tracy Drummond's current role is Semiconductor Manufacturing Test Equipment.
What is Tracy Drummond's email address?
Tracy Drummond's email address is tr****@****acs.com
What is Tracy Drummond's direct phone number?
Tracy Drummond's direct phone number is +140839*****
What schools did Tracy Drummond attend?
Tracy Drummond attended University Of California, Berkeley, University Of Massachusetts Amherst, Colorado State University Pueblo, Boise State University, Itil Service Manager.
What are some of Tracy Drummond's interests?
Tracy Drummond has interest in Vintage Racing, Austin Healey Sports Cars, Crew Chief #5 1957 Mga.
What skills is Tracy Drummond known for?
Tracy Drummond has skills like Cissp, Itil, Pmp, Pmo, It Service Management, Availability Management, Cmdb, Security, Program Management, Team Building, Nms, Data Center.
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