Tracy Drummond Email & Phone Number

Gilroy, California, US

• Project Manager for Asgardian, Meta’s Data Quality Engine Program. Created Delivery Roadmaps using internal Meta proprietary Projects, Tasks, and Visualization tools. Facilitated successful operational graduation to.
• Project Manager for FaVEX, Meta’s External Vendor Communications Interface Program. Formalized workflows for onboarding new external vendors and tracking of each onboarding milestone. Defined KPIs to track performance.
• Meta Tools - GSD, OKR, Unidash and Tableau

• Responsible for Project Management aspects of multiple projects controlling scope, schedule and budget. Managed vendor activities for multiple concurrent work streams and projects.
• Public Safety and Justice: o Santa Clara County Sheriff - - First Responder Communications Project. Refreshed and upgraded all Deputy Cruisers in the fleet. Replaced all in car Wi-Fi routers, AXON dash cameras and.
• Technical Solutions Services PMO: o IT Asset Management, Change Management, Service Desk, ITIL, Cherwell deployment.

Norcross, Georgia, US

Responsible for providing technical project planning, management and oversight for implementation projects, ensuring projects are completed on-time, within scope and budget and with an extremely high quality of deliverables. Control of cost, schedule, performance, and system supportability throughout project life cycle (design, development, testing and.

Santa Clara, California, US

IT Service Manager - Managed operations and engineering teams responsible for ITIL based Incident, Problem and Change Management tools, processes and day to day operations. IT Service and Support Liaison - Responsible for off-shore Global Service Desk with coverage 24x7. Project Manager and Architect – Led an improvement project to drive efficiencies of IT.

Managed the operations of a 2,000 member non-profit car enthusiast club with members in 10 different countries governed by an all volunteer board of directors. Responsible for board meetings, bylaws, coordinating membership, production of an award winning magazine, membership drives, sponsoring and insuring the annual nationwide rendezvous, appointing.

Foster City, California, US

Infrastructure and Topology Mapping for the population of Visa’s Configuration Management Data Base (CMDB). Use case development with process teams Performed testing and data quality validation of discovered data. Updated data in support of server to application mapping and service relationships to ITIL processes.

Foster City, California, US

Responsible for Program Management Office (PMO) operations with oversight for a multi-year cost cutting program. Facilitated planning, creation of business cases and delivery of projects. Managed the day to day aspects of the program from mid-2007 to 2009. Coordinated reporting and status at project, PM, and executive levels across three lanes of savings.

Foster City, California, US

Managed the Engineering Global Incident, Problem Change and Service Request Engineering team (GIPSE). Projects include: Visa Network Views and Visa Service Views allowing for transaction tracking and monitoring. Configuration Management Database (CMDB) was populated to support Incident, Problem, Change, Configuration and Release Management functions..

Deployed Network Management and trouble ticketing system. MRTG, OpenNMS, OTRS to manage thousands of wireless connections, multiple concentration points on towers. Applied ITIL processes to streamline customer requests, incidents and changes.

US

• Program and Project Management leading multiple project teams in the development and implementation of complex multi year programs and projects. Program Management - Inovant / VISA, Foster City, CA - Global Systems.
• Created PMO methodology, tracking and reporting for the delivery of Global Systems Management and Process Improvement Program responsible for oversight of program/project plans including risk mitigation management.
• Provided consulting on the application of methodologies including ITIL framework as it related to current GSM efforts, Rational Unified Process (RUP) and waterfall project management execution methods.
• Chaired weekly program meetings to report scope, schedule and budget against $8 million dollars in FY05 projects within the program portfolio.
• Generated proposals, SOWs, tracked methodology compliance, chaired gate reviews and program level reporting.
• Participated in multi-year strategy and funding requests including $15 million dollars for FY06.

Murray Hill, NJ, US

In my role as a Managing Consultant, I was responsible for all project management aspects of client engagements. Participated as a technical resource for pre-sales efforts to develop deliverable description, completion criteria, project scope, schedule, cost and Statements of Work. Played a key role in business development in the Silicon Valley Lucent.

Project Manager for the network security build-out of Navisite’s San Jose data center and co-location facility. Specifically I managed the project after equipment was physically installed. Coordinated efforts between Navisite engineering and Lucent (INS) security team until handed over to Navisite for production. Promoted to Managing Consultant.Following.

Tokyo, Tokyo, JP

• Security Services Manager – Tokyo, Japan - Developed and managed the Security Services business unit and strategic alliances for this area. Developed methodologies and procedures for performing security audits and.
• Help Desk Services Manager– Tokyo, Japan - Managed the Help Desk business unit. Strategic account manager for Societe General Securities, Cartier, Hudson Advisors, Agrevo, Herbalife, and Sony Pictures. Insured response.
• Site Engagement Manager – Tokyo, Japan - Societe General Securities - Engineering Manager of Network Engineers with the mission of assisting the relocation of data center, trading floor and research offices into a new.

Evaluated the feasibility of and the requirements for computerizing an industrial waste recycling and disposal business. Provided PCs running windows NT3.5J and using MS Access, wrote a database application which tracks customers, orders, invoicing, employees, payroll, waste container by location, logistics and information for driver scheduling at a remote.

Specified a line of network products for resale in Japan. Product lines include Antares, Ascend, Cisco, 3Com, Allied Telisis and CeLan. Responsible for network related sales support and technical support. I also wrote and maintained the company home page.

Moscow, ID, US

Responsible for all aspects of hardware maintenance, user support for academic research grants equipment. Designed and prototyping of laboratory experiment setups at the University of Idaho, Engineering in Boise Program. Generated requirements and acquired equipment for joint faculty/industry research projects for such companies as Hewlett Packard, Santa.

Boise, Idaho, US

Performed yield analysis and enhancement on 4MB “ministack” DRAM. De-processed and analyzed reject samples to identify infant mortality causes and recommend process and manufacturing changes to reduce failure rates and increase manufacturing yields. Recommended design, process, and test modifications to rectify product/procedural problems. Involved in the.

Pueblo, CO, US

While attending college full time in the BSEE program, I participated in the work study program assisting in the installation, maintenance and documentation of the automation system controlling HVAC, security and fire systems.

Arlington, Virginia, US

Medical Material Readiness Command. Calibration and Repair Center, Kaiserslautern Germany. Operates and performs calibration by alignment and adjustment of electronic and mechanical components by comparing measurements of the unit under test to a known standard traceable to National Institute of Standards and Technology (NIST); repairs general purpose and.

Postgraduate Studies, Vlsi Systems Design

Post Graduate Studies, Vlsi Design

Bsee, Electronic Engineering With English Minor

Postgraduate Studies In Business Administration, Accounting For Managers, Economics. International Business Emphasis

Itil Master, Itil