Provide leadership to help enterprise customers transform their businesses and derive measurable business value from their IT investments. Work across regions/geographies and WW teams to develop and implement new/enhanced services of significant scope and complexity to meet emerging customer/market needs. Responsible for achieving revenue, profit, and customer experience goals. Use technical and business skills to lead complex, cross-functional programs that significantly impact the services business.

Accountable for aligning the intended customer experience, service delivery capabilities, and delivery execution of new service introductions to maximize customer business outcomes. Promoted a Lean culture and drove the use of Lean Kaizen to continuously improve quality and efficiency in service delivery.

Project Manager and Lean Six Sigma Black Belt, responsible for Datacenter Care (DC) delivery governance and quality for the DC Global Support Delivery Strategy and Planning team.

Responsible for supporting development of new proactive services and enhancements to existing services. Evaluated and identified process optimization opportunities and managed improvement projects according to the HP Lean Sigma methodology. Managed process governance and operationally tracked success of process evolution.

Provided proactive technical services and account management. Served as the Americas region lead for Mission Critical Proactive Global Transformation. TSG MVP 2007.

Provided HP UNIX system administration support for HP's most strategic customers

Provided support for and by means of HP's IT Resource Center Web site, an online source for information, tools, education and user forums.

Provided tier 2 HP UNIX system administration support.