Tracy Dean Email & Phone Number

Waco, Texas, United States

Carlsbad, CA

• Executed the entire Waterfall System Development Lifecycle for multiple, simultaneous OptumRx Pharmacy IT projects valued up to $2M while leveraging Oracle EBS, Oracle SOA, RxClaim (claims adjudication), McKesson HVS.
• Collaborated with key business leaders, Subject Matter Experts and IT teams from around the world to accurately document business requirements, functional details and technical specifications.
• Delivered 40 projects at a combined value of $5.8M within approved budget and scheduled using CA PPM, MS Project, MS Excel, MS PowerPoint and MS OneNote and MS Visio.
• Negotiated all change requests with key decision makers in terms of cost, scope, schedule and quality to meet project deadlines while staying within approved parameters.
• Proactively documented and mitigated risks by raising awareness with teams and planning alternative strategies
• Rapidly addressed issues by coordinating with critical resources to remove blockers and complete deliverables on time.

Greater San Diego Area

• Gathered and documented software requirements, user requirements and business requirements in the form of user stories, Visio diagrams and Product Requirements Documents to drive development by collaborating with key.
• Created and managed the product roadmap and built and groomed the product backlog in collaboration with development
• Documented and prioritize service issues in the form critical defect fixes and new user stories
• Developed feature and Meaningful Use compliance guides for customers and service representatives
• Created marketing collateral for e-blast messages and upgrade notices
• Guided the development team in creating a new more reliable API between e|HR and third parties increasing reliability from 50% to 95%

Greater San Diego Area

• Manage complex, large-scale project involving major infrastructure upgrades and data migrations using VM Ware, SANs and complex network configurations
• Managed net new RIS/PACS projects including onsite system analysis and design, installation, interface configuration, user training and service follow up

Greater San Diego Area

• Effectively managed, and closed up to 65 simultaneous Health Information Technology projects ranging in size from $500 to $350,000
• Closed 41% of all company projects and responsible for 28% of all Project Management revenues amounting to $5.1 Million dollars in revenue among seven project managers.
• Managed the company’s largest upgrade project involving two large customers, seven facilities, over 100 workstations, two SANs and migrations, five servers, and a major software release, resulting in $350K in revenues
• Designed the implementation process and currently managing all projects for DR Systems’ Meaningful Use product eHR
• Successfully managed and closed five troubled projects originally managed by a Senior Project Manager, which included a major hardware upgrade involving challenging personalities, scope creep and major project delays
• Performed business analysis and research to select a new Project Management Information System that improved project management efficiency and gave executive leadership clear visibility into status projects for finance.

Fort Worth, TX

• Provided IT Support for 34 users across 7 locations with a budget of $50,000
• Developed district workbooks and ad hoc reports for leadership team.
• Installed and maintained conference and district offices’ information systems to include: Windows Small Business Server 2003 running Microsoft Exchange and SharePoint services, Windows Server 2003, Windows XP, Windows.
• Designed and implemented local area network with switches, firewalls, email filters, and wireless access points.
• Administered backup and recovery procedures on servers with minimal disruption and data loss in accordance with best practices.
• Configured and maintained Avaya Partner 6 PBX phone system.

Aledo, Texas

• Processed accounts payable and accounts receivable using QuickBooks Professional.
• Prepared and filed the annual tax returns and quarterly tax payments.
• Assessed technology needs to improve efficiency and return on investment.
• Analyzed petroleum well data using both quantitative and qualitative methodologies and presented findings to customers.
• Excelled in delivering outstanding customer service over the phone and through email.
• Improved filing system to enhance organization and efficiency.

Fort Knox, KY

• Skillfully performed complex medical laboratory procedures using advanced medical instrumentation.
• Administered and maintained blood bank information systems.
• Conducted blood bank logistical operations in accordance with current good manufacturing practices.
• Assembled, disassembled and maintained laboratory equipment.
• Teamed with reserve medical logistics unit as a resident expert while deployed to the Middle East.
• Perform and documented quality assurance and quality control in accordance with standard operating procedures.

Bachelor Of Science, Economics, 3.733

Activities and Societies: Beta Gamma Sigma, Omicron Delta Epsilon, NABEGraduated Summa Cum Laude

Associates Of Science, Clinical Laboratory Science/Medical Technology/Technologist