Tracy Engel

Tracy Engel Email and Phone Number

CX Strategy Manager @ ICF Next
Salt Lake City, UT, US
Tracy Engel's Location
Salt Lake City Metropolitan Area, United States
Tracy Engel's Contact Details

Tracy Engel personal email

Tracy Engel phone numbers

About Tracy Engel

I am an enthusiastic professional with a strong passion for working hard and getting things done. A graduate of The New School / Parsons Paris, with a Masters in Strategic Design Management, I'm also eagerly practicing design and innovation processes as they relate to the global and strategic solutions of tomorrow. No matter the challenge, obstacle or opportunity in front of me, I will work with my team to take it on, understand and explore to ensure we move forward in an optimal way.I have strength and a career focus in user research, problem definition, synthesis and facilitation. For most of my professional background spent in strategic Human Resources roles in healthcare, I have a keen mind for the unique and complex challenges encountered in every business and industry. Originally from New York, I bring a direct, curious and empathetic approach to discovering more about consumers, and am especially interested in balancing business goals with shifting consumer perceptions about B2C interactions.

Tracy Engel's Current Company Details
ICF Next

Icf Next

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CX Strategy Manager
Salt Lake City, UT, US
Website:
bit.ly/2W8PpF8
Employees:
592
Tracy Engel Work Experience Details
  • Icf Next
    Cx Strategy Manager
    Icf Next
    Salt Lake City, Ut, Us
  • Icf Next
    Manager Of Customer Experience Strategy
    Icf Next Mar 2024 - Present
    Remote
    Working with Public Sector clients and team members to discover and understand business requirements through business development exploration; design and carry out CX research activities; interfacing with clients and proactively speaking up to drive the work and mission forward strategically.Currently working with the Consumer Financial Protection Bureau to conduct and democratize consumer research practices.
  • Icf Next
    Senior Consumer Experience Strategist
    Icf Next Mar 2022 - Mar 2024
    Remote
    Working with Public Sector clients and team members to discover and understand business requirements; design and carry out user research activities and engage end users in the design process. Ensuring a focus on content as a key part of the overall user experience; activities include informing prototype design, testing ideas and synthesizing feedback from internal stakeholders and internal/external users. Interfacing with clients and proactively speaking up to drive projects forward in a way that is tactful, thoughtful, and collaborative.Currently working with the Consumer Financial Protection Bureau to conduct and democratize consumer research practices.
  • Usaa
    Experience Owner
    Usaa May 2021 - Mar 2022
    Develop, own and lead strategy for the First Party Injury claim experience, leveraging HCD methodologyFacilitate and drive end-to-end ownership to align stakeholders toward a unified experience meeting member and business needs.Monitor KPI’s, member insights and KRI’s to ensure success and appropriate mitigation of risk.Establish and lead management routines to monitor experience performance and cohesion.
  • Jack (Jack Strategy)
    Design Researcher
    Jack (Jack Strategy) Mar 2021 - Aug 2021
    Conduct & synthesize consumer interviews to uncover new insights to inform product development, enhancement and strategy.
  • Intermountain Healthcare
    Consumer Experience Design Manager
    Intermountain Healthcare Sep 2018 - May 2021
    Utilizing a broad range of expertise across the consumer experience and human centered design landscape with deep pockets of expertise; a primary focus on human centered design, development, and analysis. Provide consultation, education, and guidance related to key project initiatives and activities across products, teams, and services. Ensure Intermountain's strategic plans and activities are supported by solid, action-oriented research and that those activities are aligned with the needs of the end users.
  • Intermountain Healthcare
    Human Resources Business Partner
    Intermountain Healthcare Jun 2017 - Sep 2018
    Greater Salt Lake City Area
    Strategic partner with leaders (including executive leadership Managers through VP's & SVP's) and employees across the organization to design and deliver people strategies and solutions, including workforce planning, leadership coaching, and organizational design.
  • Newyork-Presbyterian Hospital
    Assistant Director Of Human Resources
    Newyork-Presbyterian Hospital Mar 2015 - Jun 2017
    Cortlandt Manor, Ny
    Functional leadership of the HR team and function to develop and facilitate human resources strategic initiatives to promote efficient operation of the HR function throughout the hospital, in collaboration with other members of the HR staff, executive leadership and staff populations.
  • Northern Westchester Hospital
    Hris Specialist
    Northern Westchester Hospital Oct 2014 - Mar 2015
    Mount Kisco, Ny
    Lead all HRIS functions, including ownership of product and including coordination and management of system maintenance, updates and communication needs.
  • Northern Westchester Hospital
    Hr Specialist
    Northern Westchester Hospital Jan 2013 - Oct 2014
    Mount Kisco, Ny
    Responsible for project coordination and management (as needed, depending on project) in all areas of HR, including Compensation, Talent Acquisition, Benefits and Employee Health.
  • Northern Westchester Hospital
    Jr. Generalist
    Northern Westchester Hospital Aug 2011 - Dec 2012
    Generalist HR support for entire hospital, including Talent Acquisition Team, Benefits Administration, Employee Education, and Employee Relations for non-profit hospital; including a variety of cyclical weekly, monthly or yearly reporting tasks and unique projects.
  • Northern Westchester Hospital
    Talent Acquisition Specialist
    Northern Westchester Hospital Nov 2009 - Aug 2011
    Perform full scope of recruitment efforts, including application system management, source candidates, interview and screen applicants for current vacancies, maintain communication with managers and applicants throughout interview and pre-hire processing, and completing with new hire on-boarding.
  • Concorde Staffing Group
    Assistant Staffing Manager
    Concorde Staffing Group Aug 2008 - Oct 2009
    Temporary, Temp-to-Perm, and Permanent placement recruiting for all levels of our client organizations.

Tracy Engel Skills

Customer Service Excel Hris Technical Recruiting Event Management Onboarding Applicant Tracking Systems Talent Acquisition Hr Policies New Hire Orientations Training Job Fairs Background Checks Hospitals Screening Employee Engagement Outlook Powerpoint Temporary Placement Staffing Services Resume Writing Time Management Human Resources Employee Relations I 9 Compliance Meditech Microsoft Office Work Ethic Interviews Screening Resumes Microsoft Excel Deferred Compensation Employee Benefits Benefits Administration Personnel Management Payroll Leadership Labor Relations Job Descriptions Recruiting Fmla Temporary Staffing Compensation Management Strategic Planning Organizational Development Team Building Design Research Design Thinking

Tracy Engel Education Details

Frequently Asked Questions about Tracy Engel

What company does Tracy Engel work for?

Tracy Engel works for Icf Next

What is Tracy Engel's role at the current company?

Tracy Engel's current role is CX Strategy Manager.

What is Tracy Engel's email address?

Tracy Engel's email address is te****@****vhc.org

What is Tracy Engel's direct phone number?

Tracy Engel's direct phone number is 191442*****

What schools did Tracy Engel attend?

Tracy Engel attended Parsons Paris – The New School, Stony Brook University, The University Of Texas At Arlington, Pace University, Pace University, Lakeland High School.

What are some of Tracy Engel's interests?

Tracy Engel has interest in Children, Snowboarding, Including Web Design, Environment, Education, Creative/advertising, Human Resources, Science And Technology, Health.

What skills is Tracy Engel known for?

Tracy Engel has skills like Customer Service, Excel, Hris, Technical Recruiting, Event Management, Onboarding, Applicant Tracking Systems, Talent Acquisition, Hr Policies, New Hire Orientations, Training, Job Fairs.

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