Tracye N. Mingo Email & Phone Number

I am a motivational customer success leader with extensive experience in managing large teams while strategically identifying and implementing process improvements to drive growth within organizations. I combine a record of achievement in creating and implementing innovative approaches to customer service, driving employee engagement through targeting and development of high-performing talent, and streamlining operations to generate revenue. In my most recent role, I lead customer support activity for a call center with over 500 customer care and technical operations professionals across 2 states for Comcast. Along with driving strategy and operations for support initiatives, I develop key performance indicators (KPIs) and meet or exceed all productivity, quality, and sales goals. Some notable highlights of my career achievements include:• Selected as prestigious Comcast Circle of Success Award finalist for demonstration of outstanding strategic focus in coaching, career development, and mentoring.• Honored with Greater Chicagoland Innovation Award for engineering system to assess new hire candidates’ soft skills through call simulation.• Nominated for 2020 Circle of Success Innovation Award for designing innovative customer journey process that resulted in $4.5M annual budget savings. I am always eager to grow my professional network. If you would like to connect, please reach out to me via tracyenmingo@gmail.com.Specialties:Vendor Partnerships & Workforce ManagementPerformance Metrics & Data-driven AnalyticsVirtual & Remote Contact Center LeadershipCross-functional Team Building & RetentionOmni-channel Contact Center StrategiesBudgeting & Financial ForecastingCustomer Journey OptimizationEmployee EngagementQuality AssuranceTransitional Sales

Listed skills include Call Centers, Telecommunications, Customer Experience, Broadband, and 6 others.