Tracy Ewing Email & Phone Number

Canfield, Ohio, United States

Manages CSRs & TSRLogistics coordinatorManages multiple accounts, including top OEM & Distributor of the CompanyChecks availabilty of parts/units through multiple databasesEnters orders accordingly based on availabilty/lead timesProvides excellent customer service and creates client relationshipsSchedules International pick-ups when neededEnters customs documents as neededAssists with model codes and serial number verificationsQuotes parts/motors/pumpsASN/EDI for specific customersEnsures shipments leave on time and assists when neededOther various functions

Provide administrative support to Chief Financial Officer, Director of Risk Enterprise/General Counsel and Director of Business DevelopmentManage calendars and schedule meetings for executive staffArrange all corporate travel (air, lodging, vehicle rentals)Dynamics CRM system administrator responsible for account setup and maintenance Prepare expense reports for executive staffPrepare legal documents for General Counsel

Lead coordinator for promotional items – purchase & distribute for regional DistributorsProvide Customer Service Prepare travel arrangements for Distributors Operates office equipment – postage, fax, copier, etc.Manage warranty information for products soldPrepare customer mailings – Access & ExcelManage Facebook account and internet research/projects Create banners for internal Distributor contestsMaintain Excel spreadsheets for contests and emails standings to Distributors

Conduct on the job training for customer serviceResolve billing issues, order updates (production, shipping, etc.) and handle complaints in a deadline-driven environmentProcess all incoming orders (fax, email or online submission forms)Administered all of the sales emails, customer submission forms and offline chat messages Create product brochures and monthly specials with the assistance from the graphic design dept.Review client artwork and submitted it for production

Beachwood

Answer emails and phone calls from high profile clientsMaintain filing system of confidential documents and contracts for clientsCoordinate travel arrangements for external clientele and President of the Company

Performed tasks (watering plants, trash removal, etc.) around the City with little supervisionActed in a professional manor while in the presence of city officials