Tracy Flores Email & Phone Number

Northampton, GB

New York, NY, US

Bethesda, MD, US

• Corresponded with guests via phone and email to offer recommendations based on their needs and confirm their reservations
• Set pricing and restrictions per sales strategies and managed room inventory to maximize revenue
• Established a strong rapport with the sales team and group clients to build group blocks and track group room sales
• Prepared the weekly revenue forecast for the hotel operations

Bethesda, MD, US

• Developed and implemented annual goals for the front office department of 40 associates to maintain Forbes Five Star and AAA Five Diamond status
• Trained, developed, and empowered associates to engage with guests in person, via telephone, email, and Salesforce CRM to generate everlasting relationships and resolve any opportunities
• Managed weekly schedules for the department and processed payroll to prepare reports for weekly labor critiques and monthly P&L meetings
• Oversaw the interview process, onboarding, training and development of new associates
• Researched and analyzed data from guest surveys to measure each department's success and obtain actionable insight to improve guest satisfaction

Bethesda, MD, US

• Developed and implemented monthly programs to incentivize the team to surpass up-sell goals to drive revenue and promote the loyalty program
• Prepared weekly schedules for the associates and processed payroll in Atlas Kronos
• Consistently evaluated processes to innovate and improve the arrival and departure experience for each guest

Bethesda, MD, US

• Ensured a warm, seamless arrival and departure for guests.
• Created unique, personal, and memorable experiences for each guest during their stay fostering lasting relationships
• Strategically assigned rooms pertinent to the guests needs and preferences
• Owned and resolved all guest opportunities to their satisfaction in line with the company's principles

Miami, FL, US

• Assisted in soliciting over 50 restaurants/sponsors/exhibitors for signature events and supervised operations during the events
• Managed several social media campaigns to engage with over 50,000 followers on Instagram and Twitter
• Marketed the newsweekly at events by supplying giveaways to potential customers and growing the follower base on social media

Miami, FL, US

• Supervised the acquisition of equipment needs and menu content for participating restaurants of the Grand Tasting Village event
• Developed to scale models for efficient load-in of kitchen equipment for restaurants during the festival utilizing SketchUp
• Developed an improved communication process amongst students and event managers - Lean Six Sigma

Miami, FL, US

• Planned and executed events, such as socials, banquets, etc., to establish a strong bond amongst member relations
• Communicated with multiple vendors to procure a sponsorship for our meetings and events
• Directed a fundraising committee to assist in providing members the opportunity to travel to the International Collegiate Conference
• Managed acquisition of room rentals at the University for meetings, events, and workshops
• Supervised and participated in multiple projects within our student- run marketing agency, Roaring Concepts

• Managed the social media platforms for three clients by creating custom-branded content
• Planned and executed marketing campaigns to establish brand awareness within the community
• Managed the social media platforms for TinZi

• Assist all clients and patients with any needs (e.g. appointments, check-in/check-out, payments, pet care, prescription refills, etc.)
• Utilized Avimark software for all client and patient interactions (e.g. payments, conversations, treatments, inventory, prescriptions, etc.)

• Assist patients with any needs (e.g. check-in/check-out, therapies, appointments, payments, etc.)
• Verify insurances, ensure all records are up to date, and process billing
• Manage a health booth biweekly performing postural analyses and stress surveys

• Process estimates and invoices for an extensive client base through the use of Quickbooks
• Communicate with multiple vendors to purchase all supplies needed
• Process all orders into production and keep clear communication with all sales representatives

US

• Assist customers with returns, price changes, exchanges, sales, and online purchases
• Keep registers and safe balanced, as well as open/close registers and store
• Answer phones on a multi-line system to assist all customer inquiries