Tracy Dixon Email & Phone Number

Hands on manager responsible for all IT operations within the bank along with all information security and physical security management. Manage multiple teams to provide a stable computing environment for 120+ employees, including help desk operations, network operations, multiple Host/VM server management, vendor management, IT audit preparation and OCC annual examination. Produced all Policies, Procedures and Operations manuals for the IT department.

Developed, implemented and manage all security systems, policies and procedures for seven branches, corporate and back office locations to include burglar and fire alarms along with IP based video surveillance systems. Conduct regular security system testing and employee security training.

Responsible for implementing bank wide Information Security Program, Policy and Procedures along with developing a network security Intrusion Detection/Intrusion Prevention system and hardened network perimeter. Developed and implemented monthly internal scanning for security vulnerabilities. Implemented a patch management system to remedy any detected vulnerabilities upon detection. Developed and implemented regular Phishing training and testing processes for all employees.

The Woodlands, Texas, Us

Directed operations for 4 cross-functional departments of the Infrastructure Group, transformative initiatives, performance turnaround, best practices, operational standards, strategy, execution, and support of major technology projects, technology and project budget administration and allocation, teams of help desk, Windows, UNIX, and network professionals, client support, infrastructure availability and functionality, operating procedures and policies, disaster recovery and migration, teams and contractors across multiple international locations, continuous improvement initiatives, infrastructure performance, and systems efficiency. Instrumental in systems availability, organizational roles, root cause analysis, team efficiency, cost reduction, project management, enterprise-wide enhancements, technology upgrades, and comprehensive desktop management system.

Temple, Texas, Us

Coordinated operations for Help Desk, Desktop Support, and Windows Server groups, planning, deployment, change management procedures, support for company expansion, cost effective business technology solutions, infrastructure performance and effectiveness, annual budgets, teams of technical specialists, disaster recovery, systems backup and restoration, network and email connectivity, servers, internal users, client users, call center operations, issue resolution, trouble ticket management, and vendor partnerships. Integral role in customer support, prioritization, problem resolution, service standards, uptime, and application upgrades / integration.

Temple, Texas, Us

Led strategy and deployment for departmental operational procedures and IT best practices, comprehensive enterprise technology environment, Windows Server operating systems, email, SAN data storage, e-commerce functions, logistics and warehouse management, intranet applications, network access, specialty software / services, infrastructure availability, network security and stability, systems issue resolution, IT team and client communication, reporting, and documentation. Critical role in team performance improvement, comprehensive training initiatives, and server performance, efficiency, monitoring, and tuning.

Temple, Texas, Us

Administered systems in Windows Server data center environment, server and operating system configuration and installation, upgrades, performance tuning, capacity plans, server logs and activity, mission critical projects for high availability n-tiered environments, patches, upgrades, and updates for software and operating systems, systems / data backup and recovery, and systems issue resolution. Major role in uptime, availability, server management and maintenance, technology solutions, division launch, installation and support services, and technical customer support.

Bachelor Of Business Administration (Bba), Marketing/Market Research

Education record