Tracy Glen Email & Phone Number

Results driven Operations Executive with diverse experience in Consumer and Business Collections across the United States, Australia and New Zealand. KEY STRENGTHS • Successfully built high performing teams and strategies during the GFC that delivered strong financial results • Developed and tested customer outreach programs and offers that became Fannie Mae policy and defined the recovery initiatives post GFC• Ability to develop infrastructure to maximize business results in default operations• Experienced leader of large cross-functional, multi-site teams• Effectively prioritizes and manages change in a competitive environment, while maximizing productivity and customer experience