Tracy Gonzalez Email & Phone Number

Culver City, Ca

OVERVIEW: Sales and management of off-price brand accounts such as Ross, Tuesday Morning and TJ Max, developing and managing custom programs for multiple product categories within each account. • Manage and maintain successful B2B relationships with three, top-tier off-price retail stores (TJX, Ross & Tuesday Morning) • Build quarterly sales product programs for multiple product types—Stationery, Storage and Bath—for both Everyday and Seasonal use, working with clients and in-house design team. • Increase sales by introducing new products, developing in-roads to new channels within current customer base and building on active, successful programs. • Direct and assist new product development based on client requests and needs, working to hit target price-points and margins.• Effectively work as central point person for every aspect of every program of all assigned accounts, working with multiple departments to ensure customer satisfaction and on-time delivery.• Facilitate, plan and prepare for in-house client meetings.

Rancho Dominguez, Ca

•Oversee and execute all aspects of custom product development from concept, design, production and delivery; work closely with salespeople, clients, in-house and overseas manufacturing staff to ensure on-budget, on-time delivery.•Manage multiple, simultaneous projects for key account team and multiple customers, keeping all parties continually informed and updated.•Prepare purchase order packages with detailed product specifications such as design, fabrication, labeling and packaging to ensure orders are produced to client requirements. •Build custom OEM product development into a focused area of the company. Doubled custom business by producing high-visibility projects for customers such as BMW, MGM/Mirage, Kawasaki, Barnes & Noble, Six Flags, Yankee Candle and QVC.•Oversee customer service department ensuring timely, accurate order entry, excellent phone service and adherence to company policies and regulations. •Experienced with multiple EDI interfaces such as SPS Commerce and EasyLink.•Prioritize orders for warehouse based on available inventory to maximize shipping dollars.•Coordinate and work trade shows, including sample organization, booth set-up and tear-down and scheduling client appointments/meetings.•Assist in development of sales material and marketing strategies for new product introductions and salesman sample distribution.

Woodland Hills, Ca

•Managed promotional and Quick Service Restaurant (fast food) accounts, primarily KFC, handling all aspects of projects from concept to delivery.•Analyzed market and product line compatibility of specialized accounts.•Served as primary point person between Client, Licensor, Creative, Engineering, QA/QC, Hong Kong, Logistics and Accounting.•Experienced in product development of plush, printed goods and hard goods (plastics).•Executed 92 live projects from start to finish, on time and on budget, resulting in $30.1 million dollars in sales.

Woodland Hills, Ca

•Managed Mass Market accounts such as Target and Toys R Us, as well as non-Mass accounts such as Avon and Pillsbury.•In charge of product and sample development, Orient order placement, production tracking, conformance to customer product specifications and adherence to schedules to ensure on-time delivery.•Executed 21 live projects delivering approximately $1.3 million dollars worth of sales during 1996.

Woodland Hills, Ca

•Built and established relationships with foreign distributors•Corresponded daily to ensure constant updated information maintaining a positive company image and top-notch service.•Coordinated product and ordering information collected from Dakin’s domestic in-house departments and Orient offices.•Created an instructional/operational handbook detailing USA order handling and areas of responsibility resulting in a systemized, streamlined order handling process.•Planned and orchestrated three International Distributor meetings involving booking of hotel rooms, coordination of itineraries, agenda development, sample organization, collection and production of meeting materials and meal planning.•Managed the coordination and communication of information for eleven International Distributors covering over 30 countries resulting in an increase in International business by 20% in the first year.