Tracy Harrison, Shrm-Cp Email & Phone Number

Weston, Massachusetts, United States

Weston, Massachusetts, United States

HR department of one at one of the finest private country clubs in New England. Responsible for the overall planning and daily execution of the HR function with a strong focus on employee satisfaction. Able to multi-task, maintain confidentiality, and ensure the Club is in compliance with all current laws and regulations pertaining to employment matters. Works closely with the General Manager to grow and develop staff and build a positive club culture. Passionate about people and strives to exceed staff expectations of their professional growth and work environment.

Boston, Massachusetts

Conduct 70+ staff members weekly scheduling and payroll. Manage training programs for new hires. Oversee compliance of staff certifications. Lead special projects and operations for semi-annual large-scale events attended by 20,000+ guests. Conduct performance reviews with staff and set/monitor KPI’s for their performance. • Created and implemented new policy specific to the Beer Hall operation, including progressive discipline and employee conduct• Introduced mentorship program to reduce staff churn by 50%• Programmed new onboarding and training procedures to accelerate readiness of new staff by 25% (2 weeks faster) to function their duties • Introduced new employee engagement initiatives to improve overall organizational health by giving a voice staff and seeing management respond with action on a quarterly basis• Decreased overtime labor waste by 40% annually after analyzing scheduling practices and launching a new company wide digital forecasting platform

Boston, Massachusetts

Responsible for managing the daily operations of the Beer Hall, including the recruitment, hiring, training, and development of our staff. Focuses on all aspects of our staff and culture by providing coaching and guidance on HR related business matters for non-management Beer Hall staff including hiring, training, performance evaluation, employee relations’, workforce planning, compensation, EEO, safety, HR policy procedure interpretation, and employment law practices as they pertain to the Beer Hall. Duties include:-Supervision of Senior Beer Captains-Establish and implement policies and procedures related to HR and training in the Beer Hall-Document staff related issues and terminations; conduct exit interviews-Generate bi-weekly schedule for Beer Captains-Manage training schedule and curriculum, track compliance with milestones, and coordinate with Beer Hall managers and trainers-Provide Payroll Manager with timely and accurate payroll information for all Beer Hall staff-First hand working knowledge of Beer Hall operations by having two Manager on Duty shifts per week-Arrange, schedule, and lead TIPs training classes as needed

Boston, Massachusetts

Provided human resources support to Harpoon's Beer Hall, focusing on all aspects of our staff and culture by providing coaching and guidance on HR related business matters for non-management Beer Hall staff. Human Resources:-Work with HR department to plan, develop, and implement recruitment strategies -Establish and implement policies and procedures specific to the organization and the Beer Hall-Manage the training/development strategies and functions within the Beer Hall-Prepare payroll on a bi-weekly basis -Investigate and respond to employee relations' issues. Proactivey identifies issues and advises on the creation/implementation of corrective plans of actionBeer Hall:-2 Manager on Duty shifts per week-First hand working knowledge of Beer Hall operations-Manage training schedule and curriculum, track compliance with milestones, and coordinate with managers and trainers-Manage the content of training materials -Prepare staff schedule on a bi-weekly basis-Advise Beer Hall management on performance related issues for Beer Hall management to act upon

306 Northern Ave, Boston, Ma

As the senior staff member on the Harpoon Beer Hall floor, Beer Captains orchestrate and lead the day-to-day operations in terms of insuring great customers experience by setting the standard for hospitality in the bar venue, table service venues, tours, and retail. In addition this hybrid position was equally impactful with Harpoon's customers outside of the Beer Hall as the Off-Site Tasting Coordinator engages and educates customer at bars, restaurants, special events, or corporate events.• Created and oversaw the Off-site Tasting Program which allowed for a scaled replication of the Harpoon Beer Hall at remote locations such as corporate happy hours, beer festivals, and conventions which generated additional revenue and marketing for the brewery

Greater Boston Area

• Assisted with discovery requests for employment related litigation • Edited and reviewed commercial contracts • Edited and reviewed press releases• Performed legal research projects related to IP, commercial contracts, and employment law issues

• Presented the Authority’s position in 2+2 hearings with the Union.• Drafted settlement agreements to resolve grievances.• Conducted legal research on discipline and contract grievances and arbitrations.• Wrote case summaries of grievances for upcoming hearings.

Greater Boston Area

• Drafted complaints, demand letters, and other legal documents in personal injury and general liability cases.• Prepared responses to discovery requests for documents and interrogatories.• Interviewed clients and witnesses for relevant information.

Supporting Staples extended warranties through Assurant Solutions by being the primary line of communication between Blue Raven Technology and Assurant Solutions, generating revenue through quality customer service, expediting order entry, analyzing data, and resolving customer issues.

Manage 5 states educational sales to K-12 school districts, private schools, and higher education, assess needs of these schools and assist with their computer needs through service parts and whole unit repairs. Work to bring on new clients, and develop relationship with each school.

Create a fast, fun, and friendly shopping atmosphere, assist customers with returns and exchanges; answer questions regarding merchandise; process sales orders; restock inventory; helps maintain accurate pricing, cross-trained in many areas to facilitate success of Target.

Oversee approximately 40 student callers per night, verify donations, monitor phone calls, interview potential student callers, solicit business donations, call alumni friends, and student parents to request donations, perform general office duties.Phonathon CallerSeptember 2005-May 2007Call alumni, friends, and students' parents to request donations for fund-raisers, to update information, and to talk about the campus/events; received numerous incentive rewards, received veteran caller of the year award in 2007, was one of the top callers from 2006-2007.

Juris Doctor (J.D.), Labor And Employment Law Concentration

Activities and Societies: Deans List 2011-2012; 2012-2013; Spring 2014; Student Bar Association, Chief of Operations; Honorable Mention.

B.A, History

Activities and Societies: Pi Beta Phi Fraternity for Women, UConn Foundation, Husky Village Area Council, Big Brother/Big Sister,

Education record

Courses for credit: Italian, History of Food and Culture