Tracy Hickey Email and Phone Number
Sr. Manager, Security Engineering June 2023 - PresentI developed from the ground up and am currently leading/managing the internal team responsible for developing security controls and automations, protecting Customer regulated data during AWS interactions, reviewing global privacy & compliance frameworks and laws, mapping controls to known frameworks such as PCI, HIPAA, CUI, GDPR, NIST, ISO, and more. This program is responsible for increasing AWS revenue by ~$1B annually. Leading development of automations and mechanisms to improve overall security, risk identification and mitigations, and control implementations. Responsible for 3yr strategic and roadmap planning, feature design and implementation, designation of dependent functions. Completing data analysis to determine product improvements and future features. Leading a team of 8 builders. Principal Security Consultant October 2022 – June 2023Designed and implemented a pre-hardened, secure environment for builders across Sales, Marketing, & Global Services, reducing security incidents internally by 35%. Designed and implemented security controls, mechanisms, and automation to secure high-risk production environments. Reduced security incidents during customer interactions by 42%, improving customer security posture, and empowering customers to better understand their own security outcomes. Access increased revenue by ~$1B annually. Developed marketing campaigns to drive adoption of services and features. Sr. IT Support, Cloud Support Engineer, Sr. Cloud Support Engineer, Sr. Security Consultant November 2007 – October 2022Fully managed warehouse networks, security, configurations, and policies. Tech lead for the entire returns warehouse. Owned Premium Support’s security operations, development, training, and services. Developed security automation and products for high-risk data sets. Developed and launched internal security monitoring, automation, and risk management. Worked closely with Service Teams on development/launch of AWS CloudHSM, AWS KMS, AWS Secrets Manager, AWS ACM, AWS IAM Identity Store, etc. based on customer feedback/needs, influencing design and usability.
Atlassian
View- Website:
- atlassian.com
- Employees:
- 17621
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Principal Security Governance EngineerAtlassianAnchorage, Ak, Us -
Senior Security Engineering ManagerAmazon Web Services (Aws) May 2024Seattle, Wa, Us -
Senior Security ConsultantAmazon Web Services (Aws) Nov 2020Seattle, Wa, UsProgram leader for all tooling to increase the security of customer engagements with Professional Services and Solutions Architects. -
Principal Practice ManagerAmazon Web Services (Aws) Jun 2023 - Oct 2024Seattle, Wa, Us -
Principal Security ConsultantAmazon Web Services (Aws) Sep 2022 - Jun 2023Seattle, Wa, Us -
Sr. Security ConsultantAmazon Web Services (Aws) Mar 2019 - Nov 2020Seattle, Wa, UsProvide direct to customer, back office and packaged delivery consulting services to customers remotely from a centralized location. I build and deliver projects, technical workshops, and lead implementation projects with customers around the globe. My engagements focus on customer solutions such as, web applications, enterprise applications, high performance computing, batch processing, archiving, disaster recovery, migration, security risk and compliance. -
Sr. Cloud Support EngineerAmazon Web Services (Aws) Oct 2018 - Mar 2019Seattle, Wa, Us -
Cloud Support Engineer IiAmazon Web Services (Aws) Oct 2016 - Oct 2018Seattle, Wa, Us -
Cloud Support Engineer LAmazon Web Services (Aws) Mar 2014 - Oct 2016Seattle, Wa, UsLeading the development and growth of security as a profile and service with AWS. Building training materials and classes for global use of 1000+ engineers. Maintaining goal of 200% above site average. Live the Amazon culture and enforce our LPs daily. Fastest engineer in AWS history to reach 300+ 5-star ratings for customer satisfaction. Leader on team for case resolves and quality responses 2+ years. Mentoring new hires as well as senior engineers in security practices. Assisting in buildout of 3 new security services and launches. Achieved Subject Matter Expert level in 4 services with AWS Security. Recipient of Leadership and Customer Obsession trophy 4 times. -
Hosted Soluctions TechnicianHosting.Com Aug 2013 - Feb 2014• Maintaining own personal goal of 200% quota on Incident Responses and Edits. Ensuring best possible customer service experience both on phone, in chat and in incidents. Maintaining $500-$15,000 server solutions (Cloud and Dedicated). Maintaining average of 8+ in survey scores. Top survey winner three months in a row. Promoted to day shift in less than a month. Maintaining 35+ incident responses and 8+ edits daily. Assisting Lead with projects as assigned. Ensuring Customer WOW through communication, dedication and compassion. Assisted in raising NPS scores 20% in fourth months time.
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Senior It TechAmazon.Com Sep 2012 - Aug 2013Seattle, Wa, Us• Standardize IT equipment nationwide for 100+ facilities. Responsible for savings of $200,000+ annually with equipment standardization. Maintain 150+ workstations to include computers, printers, scanners, etc. Manage all software/hardware needs for server network to include installing network monitoring. Responsible for managing ticketing queue to obtain lower wait time by 95%. Improved efficiency by 25% for Returns with new layout design. Initiated a documenting process for IT manuals. Purchasing $100,000+ equipment annually. Promoted to Senior Tech in 3 months. -
Senior It TechZappos.Com Jun 2007 - Sep 2012• Standardize IT equipment nationwide for 100+ facilities. Responsible for savings of $200,000+ annually with equipment standardization. Maintain 150+ workstations to include computers, printers, scanners, etc. Manage all software/hardware needs for server network to include installing network monitoring. Responsible for managing ticketing queue to obtain lower wait time by 95%. Improved efficiency by 25% for Returns with new layout design. Initiated a documenting process for IT manuals. Purchasing $100,000+ equipment annually. Promoted to Senior Tech in 3 months.
Tracy Hickey Education Details
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Sullivan College Of Technology And DesignComputer Network Security And Forensics -
Sullivan College Of Technology And DesignDynamic Web Design
Frequently Asked Questions about Tracy Hickey
What company does Tracy Hickey work for?
Tracy Hickey works for Atlassian
What is Tracy Hickey's role at the current company?
Tracy Hickey's current role is Principal Security Governance Engineer.
What schools did Tracy Hickey attend?
Tracy Hickey attended Sullivan College Of Technology And Design, Sullivan College Of Technology And Design.
Who are Tracy Hickey's colleagues?
Tracy Hickey's colleagues are Matheus Accorsi, نورره العتيبي, Manasa Oruganti, Jamal Assogam, John Campbell, Jennifer Hamilton, Nick Veale.
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