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Tracy Hickey Email & Phone Number

Principal Security Governance Engineer at Atlassian
Location: Anchorage, Alaska, United States 12 work roles 2 schools
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Current company
Atlassian
Role
Principal Security Governance Engineer
Location
Anchorage, Alaska, United States
Company size
17621 employees

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Tracy Hickey is listed as Principal Security Governance Engineer at Atlassian, a with 17621 employees, based in Anchorage, Alaska, United States. AeroLeads shows a matched LinkedIn profile for Tracy Hickey.

Tracy Hickey previously worked as Senior Security Engineering Manager at Amazon Web Services (Aws) and Senior Security Consultant at Amazon Web Services (Aws). Tracy Hickey holds Associate'S In Computer Network Science, Computer Network Security And Forensics from Sullivan College Of Technology And Design.

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Email format at Atlassian

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Atlassian

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Profile bio

About Tracy Hickey

Sr. Manager, Security Engineering June 2023 - PresentI developed from the ground up and am currently leading/managing the internal team responsible for developing security controls and automations, protecting Customer regulated data during AWS interactions, reviewing global privacy & compliance frameworks and laws, mapping controls to known frameworks such as PCI, HIPAA, CUI, GDPR, NIST, ISO, and more. This program is responsible for increasing AWS revenue by ~$1B annually. Leading development of automations and mechanisms to improve overall security, risk identification and mitigations, and control implementations. Responsible for 3yr strategic and roadmap planning, feature design and implementation, designation of dependent functions. Completing data analysis to determine product improvements and future features. Leading a team of 8 builders. Principal Security Consultant October 2022 – June 2023Designed and implemented a pre-hardened, secure environment for builders across Sales, Marketing, & Global Services, reducing security incidents internally by 35%. Designed and implemented security controls, mechanisms, and automation to secure high-risk production environments. Reduced security incidents during customer interactions by 42%, improving customer security posture, and empowering customers to better understand their own security outcomes. Access increased revenue by ~$1B annually. Developed marketing campaigns to drive adoption of services and features. Sr. IT Support, Cloud Support Engineer, Sr. Cloud Support Engineer, Sr. Security Consultant November 2007 – October 2022Fully managed warehouse networks, security, configurations, and policies. Tech lead for the entire returns warehouse. Owned Premium Support’s security operations, development, training, and services. Developed security automation and products for high-risk data sets. Developed and launched internal security monitoring, automation, and risk management. Worked closely with Service Teams on development/launch of AWS CloudHSM, AWS KMS, AWS Secrets Manager, AWS ACM, AWS IAM Identity Store, etc. based on customer feedback/needs, influencing design and usability.

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Tracy Hickey's current company

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Atlassian
Atlassian
Principal Security Governance Engineer
Anchorage, AK, US
Website
atlassian.com
Employees
17621
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12 roles

Tracy Hickey work experience

A career timeline built from the work history available for this profile.

Principal Security Governance Engineer

Atlassian

Anchorage, Ak, Us

Senior Security Consultant

Amazon Web Services (Aws)

Seattle, Wa, Us

Program leader for all tooling to increase the security of customer engagements with Professional Services and Solutions Architects.

Sr. Security Consultant

Amazon Web Services (Aws)

Seattle, Wa, Us

Provide direct to customer, back office and packaged delivery consulting services to customers remotely from a centralized location. I build and deliver projects, technical workshops, and lead implementation projects with customers around the globe. My engagements focus on customer solutions such as, web applications, enterprise applications, high performance computing, batch processing, archiving, disaster recovery, migration, security risk and compliance.

Mar 2019 - Nov 2020

Cloud Support Engineer L

Amazon Web Services (Aws)

Seattle, Wa, Us

Leading the development and growth of security as a profile and service with AWS. Building training materials and classes for global use of 1000+ engineers. Maintaining goal of 200% above site average. Live the Amazon culture and enforce our LPs daily. Fastest engineer in AWS history to reach 300+ 5-star ratings for customer satisfaction. Leader on team for case resolves and quality responses 2+ years. Mentoring new hires as well as senior engineers in security practices. Assisting in buildout of 3 new security services and launches. Achieved Subject Matter Expert level in 4 services with AWS Security. Recipient of Leadership and Customer Obsession trophy 4 times.

Mar 2014 - Oct 2016

Hosted Soluctions Technician

Hosting.Com

• Maintaining own personal goal of 200% quota on Incident Responses and Edits. Ensuring best possible customer service experience both on phone, in chat and in incidents. Maintaining $500-$15,000 server solutions (Cloud and Dedicated). Maintaining average of 8+ in survey scores. Top survey winner three months in a row. Promoted to day shift in less than a month. Maintaining 35+ incident responses and 8+ edits daily. Assisting Lead with projects as assigned. Ensuring Customer WOW through communication, dedication and compassion. Assisted in raising NPS scores 20% in fourth months time.

Aug 2013 - Feb 2014

Senior It Tech

Amazon.Com

Seattle, Wa, Us

• Standardize IT equipment nationwide for 100+ facilities. Responsible for savings of $200,000+ annually with equipment standardization. Maintain 150+ workstations to include computers, printers, scanners, etc. Manage all software/hardware needs for server network to include installing network monitoring. Responsible for managing ticketing queue to obtain lower wait time by 95%. Improved efficiency by 25% for Returns with new layout design. Initiated a documenting process for IT manuals. Purchasing $100,000+ equipment annually. Promoted to Senior Tech in 3 months.

Sep 2012 - Aug 2013

Senior It Tech

Zappos.Com

• Standardize IT equipment nationwide for 100+ facilities. Responsible for savings of $200,000+ annually with equipment standardization. Maintain 150+ workstations to include computers, printers, scanners, etc. Manage all software/hardware needs for server network to include installing network monitoring. Responsible for managing ticketing queue to obtain lower wait time by 95%. Improved efficiency by 25% for Returns with new layout design. Initiated a documenting process for IT manuals. Purchasing $100,000+ equipment annually. Promoted to Senior Tech in 3 months.

Jun 2007 - Sep 2012
Team & coworkers

Colleagues at Atlassian

Other employees you can reach at atlassian.com. View company contacts for 17621 employees →

DZ Darko Zoroja Darko Zoroja Colleague at AtlassianMelbourne, Victoria, Australia View → ME Mohamed Emad Mohamed Emad Colleague at AtlassianRiyadh, Saudi Arabia View → NB Nathan Burrell Nathan Burrell Colleague at AtlassianGreater Sydney Area, Australia View → JZ Jing Zheng Jing Zheng Colleague at AtlassianThe Rocks, New South Wales, Australia View → EE Eda E. Eda E. Colleague at AtlassianAnkara, Türkiye, Turkey View → SG Shubhang G Shubhang G Colleague at AtlassianUnited States View → IF Ivan Filidis José Ivan Filidis José Colleague at AtlassianBlumenau, Santa Catarina, Brazil View → اا ابراهيم الهواري ابراهيم الهواري Colleague at AtlassianGiza, Al Jizah, Egypt View → NL Nicole Langlois Nicole Langlois Colleague at AtlassianUnited States View → SD Sinan Dikbiyik Sinan Dikbiyik Colleague at AtlassianBursa, Türkiye, Turkey View →
2 education records

Tracy Hickey education

Associate'S In Computer Network Science, Computer Network Security And Forensics

Sullivan College Of Technology And Design

Associate'S In Computer Science, Dynamic Web Design

Sullivan College Of Technology And Design
FAQ

Frequently asked questions about Tracy Hickey

Quick answers generated from the profile data available on this page.

What company does Tracy Hickey work for?

Tracy Hickey works for Atlassian.

What is Tracy Hickey's role at Atlassian?

Tracy Hickey is listed as Principal Security Governance Engineer at Atlassian.

Where is Tracy Hickey based?

Tracy Hickey is based in Anchorage, Alaska, United States while working with Atlassian.

What companies has Tracy Hickey worked for?

Tracy Hickey has worked for Atlassian, Amazon Web Services (Aws), Hosting.Com, Amazon.Com, and Zappos.Com.

Who are Tracy Hickey's colleagues at Atlassian?

Tracy Hickey's colleagues at Atlassian include Darko Zoroja, Mohamed Emad, Nathan Burrell, Jing Zheng, and Eda E..

How can I contact Tracy Hickey?

You can use AeroLeads to view verified contact signals for Tracy Hickey at Atlassian, including work email, phone, and LinkedIn data when available.

What schools did Tracy Hickey attend?

Tracy Hickey holds Associate'S In Computer Network Science, Computer Network Security And Forensics from Sullivan College Of Technology And Design.

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