Responsible for managing the Concierge Team in the Community, including recruiting, hiring, orienting, onboarding, scheduling, performance management, and training team members. Prepared and distributed weekly correspondence to residents and family members. Arranged appointments, meetings, and events for the Executives and corporate staff members. Prepared routine and special reports and presentations.Screened, directed, and responded to telephone and customer inquiries. Communicated sensitive information to appropriate parties in a timely fashion.Assisted in reviewing databases, understanding the information, and regularly sharing that information with the Executive. Databases included but were not limited to Kronos, Health MedEx, Risk Watch, Care Watch.Regularly strategized with the Executive Director regarding the timing and content of staff meetings. Helped develop agendas, prepared and distributed minutes, and communicated action plans to appropriate parties/departments as necessary.Established and maintained filing systems. Utilized computer applications including, but not limited to, PowerPoint, Excel, and Word. Established and developed effective relationships with residents, families, independent contractors, volunteers, community groups, and trade organizations.Managed the budget for the Concierge Team.Responsible for encouraging, participating, and integrating Successful Aging and Eden Alternative initiatives by supporting successful aging and person-centered programs and culture.

Planned, coordinated, supervised, and managed the Life Enrichment Department. Identified the therapeutic and recreational needs of individuals and coordinated programs to meet these needs on a group and on an individual basis. Implemented and managed meaningful activities appropriate to the individual's needs and interests.Coordinated the Life Enrichment programs alongside other departments to ensure successful and collaborative results. Handled special projects as assigned by the Director and Executive Director.Responsible for compliance of all statutory and regulatory requirements for the department. Developed, maintained, and distributed monthly, weekly and daily community events calendars. Assisted with the successful placement of volunteers to enhance the lives of both the residents and the volunteers. Manage procurement for the department concerning planned activities. Conducted initial assessments on all new residents to evaluate their therapeutic and recreational needs. Provided transportation for resident outings and excursions. Trained team members as needed.Created presentation materials and taught educational classes to residents. Served as the Non-Medical Volunteer Coordinator for the annual 9Health Fair.

Managed entire process from planning to installation for all electrical service projects. Supervised all billing and AR. Monitored completion status of projects to ensure timely invoicing and collections. Managed forecasting upon project start. Functioned as liaison interdepartmentally. Performed executive assistant functions such as managing travel arrangements, filing, correspondence and proposal creation. Developed process and procedure for best practices with billing and AR. Created all in house marketing material, and managed external marketing consultants. Managed licensing and compliance within multiple states. Completed ad hoc projects for executive team as needed. Assisted when needed with office administration duties.

Served as the front line for the company by answering all incoming phone calls and greeting customers and guests.Managed all aspects of the office to ensure safe and effective workspace. Procured all office supplies.Assisted within all departments as needed.