Grew a team of more than 20 consultants throughout the United States Provide exceptional service to customers throughout the United StatesMaintain working knowledge of new products and technology enhancementsExpand customer and team portfolio via word of mouth, social media, and networking eventsConduct virtual and in-person training and coaching to empower consultant success, with an emphasis on supporting individuals with exceptionally busy lives to build their own businesses while managing careers, households, and other responsibilities.

Responsible to provide strategic direction and leadership for team of managers within designated Area.Full P&L oversight and accountability to ensure short and long-term revenue growth and profitability goals are met.Charged with ensuring overall operational efficiency, client satisfaction, and retention.Facilitate service enhancement and oversee business development priorities and key sales strategies.*Diversity, Equity, and Inclusion Leader for North America*Chair, SecuritasWomen Business Resource Group, North America

Responsible for managing a portfolio of ERUdyne Inc. partnerships to drive performance and outcomes, leverage opportunities for expansion and quality improvement, and proactively identify, develop strategy and protocol to mitigate and manage risk as agreed upon. Work collaboratively with ERUdyne stakeholders to support our partners and clients and facilitate their efforts to deliver high-quality services to build resiliency and recovery capabilities.

Full profit and loss responsibility for a Security Branch operation, including management of 25 permanent client accounts, coordination of temporary/emergency coverage, and oversight of branch office staff and approximately 150 employees in the field.Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.Analyzes operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability.Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.Develops and administers Branch budget in collaboration with Area management.Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

Responsible for providing the focus to review overall performance, develop strategic improvements, and resolve any issues for national client account encompassing approximately 8,000 hours per week of service coverage across ten states. Work to develop long term business policy and further develop client relationship.

PHYSICAL SECURITY AND MANAGEMENTManage day-to-day Physical Security operations at client site.Prepare and coordinate staffing schedule for 24x7 coverage totaling up to 800 hours per week.Assist with recruitment, employee counseling, and termination process for all on-site Security Officers.Serve as key point of contact for client representatives.Implemented structured program for both on-the-job training and supplemental training through the Securitas Online Learning Management System. Liaison between Securitas Branch Office and on-site security personnel. Assist in development and administration of budget in relation to assigned account.Respond to on-site emergency situations, render aid as necessary, and assist emergency responders.EMERGENCY MANAGEMENTParticipate in Danbury Area Crisis Management meetings to develop relationship and encourage resource sharing.Coordinate and keep record of client Crisis Management Team meetings and tabletop exercises.Assist with development of Crisis Management Communications to be distributed to client employees worldwide.Continuously monitor local, national and worldwide news and weather situations that may affect business continuity or client employee travel.Serve as coordinator for client Floor/Fire Warden and Evacuation Program and act as liaison for similar programs at international client locations.

Managed daily operations of Individual Retirement Account and Time Deposit Account processing. Serviced all retirement accounts, reviewed all documentation and ensured regulatory compliance with internal and federal standards. Provided financial and accounting service to existing IRA account holders including calculation and processing of distributions, transfers, rollovers and beneficiary options. Assisted Customer Information File Coordinator with maintaining the integrity of the CIF system based on standards defined by the USA Patriot Act.