Tracy Wilson Email & Phone Number

Burleson, Tx, Us

Fort Worth, Texas, United States

Fort Worth, Texas, United States

Fort Worth, Texas, United States

▪ Run daily rejected report of invoices and try to correct depending on the rejection note and get them resubmitted to customers. If unable to correct will email field/region for assistance or a credit and rebill.▪ Manually enter in tickets to Open Ticket for customer approval and wants the ticket is approved the Invoicing Team can create the Invoice and send to customer for payment.▪ Train new team member on the process and coach when errors are noticed to prevent future errors that might delay on getting customer payment.

Fort Worth, Texas, United States

▪ Ran daily reports to provide management dollar amounts and number of rejected invoices. ▪ Fixed errors when invoices don’t go to customers electronically to their portal according to their requirements. If disputed depending on the reason would try to fix those and resubmit or email the field to correct the invoice or provide the requested information for the customer.▪ If invoices are rejected because the purchase order does not have enough money the customer is contacted to either increase the amount or provide a new purchase order.

Fort Worth, Texas, United States

▪ Created a consolidated invoice standard operating procedure to train 4 India billers. Coached and develop a billing team of about 10 members in the US and in India on errors made when billing to prevent future errors and the delay of customer payments.▪ Resolved posting errors due to incorrect ship to, wrong material, deficit in inventory, incorrect storage location, credit block, pricing, date, or incorrect contract, which prevented the completion of billing and creating the customer invoice. ▪ Credited and Re-billed about 20 to 30 invoices daily that were inaccurate due to pricing, taxes, quantity, ship to, bill to, date, or incorrect product.

Fort Worth, Texas, United States

▪ Reviewed about 60 or more orders to bill and invoice accurate on a daily basis for 3 major customers. ▪ Worked closely with other departments to resolve any posting errors that were a result of a pricing error, incorrect ship to information, or deficit in inventory.▪ Consolidated several orders onto one Invoice for about 15 customers, which was about $1 hundred thousand to $4 hundred thousand.

Fort Worth, Texas, United States

▪ Updated over 5000 files to an easier and more manageable filing system which took less time to locate the files.▪ Implemented the automation of title application from about 75 percent to 90 percent, which helped reduce the number of rejections to about 10 or less a week. Also assisted in transferring about 25 to 300 lien from the old lien holder to the new lien holder. ▪ Created 3 monthly reports for any title fees and/or postage fees on the loans that the company serviced from other companies.

Arlington, Texas, United States

▪ Followed up on about 30 loans a day by online, via telephone with the dealership and DMV to check the status of the title, to verify that the correct lien information was listed, and updated the notes in the AS400 system.▪ Renewed the liens in PA for the ones that were about to expire so the company does not lose the collateral on the vehicle, also handle out of state request which is when a customer moves from one state to another and the vehicle has to be registered and title in the new state. ▪ Helped trained about 6 to 10 new team members within the department to ensure what questions to ask when on the phone, how to check the status online if applicable, and enter notes in AS400.

▪ Prepped about 60 plus batches, the batches were 10 or less of contracts and loan packages to be scanned and indexed for internal viewing. ▪ Viewed images to make sure it was legible and determined appropriate indexing code based on documentation.▪ Deleted any bad images and pulled the documents out of a batch to have it re-scanned so the image would be legible when viewed internally.