Tracy Igo Email & Phone Number

Atlantic Beach, Fl, Us

I work with our association, reseller, trust and broker partners to understand and deliver on their unique client needs and challenges. I define and support onboarding team goals and engage in large projects as an escalation path to address risk and assist the team in outlining and executing risk mitigation plans. I drive quality through auditing, quality metric adherence and ensuring process consistency across projects. I define, implement, and execute process improvements and tools to drive greater efficiency for both onboarding and operations. I drive best practice by assisting the team in identifying solutions that work within the parameters of our system while also meeting the business needs of our clients. Additional responsibilities include day to day management of direct reports and oversight for their assigned book of business totaling $3.2MM in ARR, recruiting, project resource and capacity planning and assisting with training and development of the broader onboarding & client services teams.

Remote - Jacksonville, Florida, United States

Responsible for managing the Benefitsolver implementation process for complex multi-employer, reseller, trust & association clients. Managed 20+ large scale benefits administration and ACA projects to successful completion. Clients have included a top global financial investment and insurance company, school district trusts, large retail trusts, religious organizations, engineering trust and a major cellphone technology company. In addition, I defined, developed, and maintained processes and tools specific to the support of implementing clients in the reseller, trust & association market.

Jacksonville, Florida Area

Senior Project Manager at Crowley Project Manager responsible for managing various logistics application enhancements. Supported RFP and selection process for new client relationship management system.Technical Project Solutions Manager / Technical Manager at Bank of AmericaProject Manager responsible for partnering with stakeholders to provide high-quality, cost-effective delivery of technology solutions across multiple lines of business within the Mortgage Technology space. Managed multiple successful project deployments with varying levels of complexity ranging in size from $50K - $3MM.

Jacksonville, Florida Area

Senior Technical Manager responsible for the overall direction and coordination of IT client maintenance programs, specifically the DuPont program. The DuPont HRO solution encompasses multiple towers including HR Admin/Org, Benefits, Absence Management, Time & Attendance, Payroll, Recruiting, Learning and Performance Development with an annual IT maintenance/enhancement budget of $3.5MM.IT Manager, Global IntegrationsIT Manager responsible for both client managed and subcontractor third party vendor integration with SAP ECC 6.0 for a large scale ($110MM), Global HR BPO implementation consisting of 86 countries and 22 languages implementing in multiple phases. Managed a team of developer and analyst direct reports with additional dotted line management responsibilities for regional teams for successful and on time delivery of 150+ Third Party Vendor interfaces made up of 90 unique vendors across 13 countries.

Jacksonville, Florida, United States

Senior Consultant for premier global banking client responsible for design and implementation of technology solution to automate manual commercial and business banking global credit fulfillment process.

Jacksonville, Florida, United States

Lead Implementation / Integration Consultant for applicant tracking system implementation and integration with SAP ECC 5.0 HRIS system for a large scale, multi-phased Global HRBP implementation across 21 countries and in 16 languages.

Jacksonville, Florida, United States

Senior Technical Analyst responsible for developing strategies to integrate innovative technologies with the existing and future infrastructure of the corporation.

Jacksonville, Florida, United States

Project Manager and Managing Developer/Analyst for automation of accounting processes and integration with proprietary client relationship system.