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Analytical IT professional that delivers strong technical solutions that solve business problems; Ensures all solutions appropriately consider ROI, security, and regulatory requirements. Offers a proven record of making outcome-based decisions that drive business process improvements and system-wide standardization. Built teams that take pride in developing and deploying modern, dependable systems and services. Applies holistic leadership principles that improve team morale and manage expectation to enhance inter-departmental relations and delight customers
Ann & Robert H. Lurie Children'S Hospital Of Chicago
View- Website:
- luriechildrens.org
- Employees:
- 6835
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Ann & Robert H. Lurie Children'S Hospital Of ChicagoChicago, Illinois, United States
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Manager Desktop And Client ServicesAnn & Robert H. Lurie Children'S Hospital Of Chicago Feb 2021 - PresentChicago, Il, Us
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Manager Of Infrastructure SystemsAmita Health Oct 2018 - Feb 2021Chicago, Illinois, UsHands on manager that leads a productive team of 16 server and 4 storage/backup associates supporting 3500 servers across 19 healthcare facilities including support for Windows, Citrix, VMWare, & Unix/Linux environments. Reduced the team’s incident ticket count 30% by creating an incident focus group to identify and document remediation steps for first level support.Migrated medical digital image archive from EOL hardware to cloud storage to prevent data loss and reduce increasing hardware support costs.Represent and negotiate service line interest in organization strategic planning including bid proposals, contracts, & scope of work reports by keeping aware of new technologies and where to use them.Participate in improving solutions and processes, in particular Change Management, Information Security Management, Problem Management and Disaster Recovery.Mentor & promote team building with training opportunities, regular brainstorming meetings, and letting those with sound ideas for improvement lead the execution plan.Plan resource allocations and workload assignments according to project delivery requirements in cooperation with resource owner as well as the business owner on multiple infrastructure projects.Inspire team to meet Service Now incident SLAs and reduce the number of dissatisfaction surveys by means of cross training and group involvement to brainstorm new processes of remediation.Refresh and maintain data center infrastructure, manage procurement life cycle and ensure asset maintenance by partnering with a third party support company to identify aging hardware.Create and manage the organizations monthly downtime for SCCM patching and upgrades. This includes scheduling all hands meetings, enterprise communication, and escalations to senior leadership when necessary.Work in step with Security team to address security audits and potential breach issues by creating and documenting processes to meet current Cyber Security needs. -
Technical ArchitectAscension Technologies Jan 2012 - Oct 2018St. Louis, Mo, UsPlanned as well as played a hands on role in migrating 2 data centers into a colocation by negotiating out of band outages with business and department owners. Primarily server migrations and physical to virtual conversions using hyperconverged technology to reduce high storage costs.Created and documented a process for IT Project analysis and onboarding. This included working with vendors and internal service lines to design a functional solution for approved projects. Once completed, this served as an instruction manual for the IT service lines to build out the supporting infrastructure.Migrated an entire Senior Care environment from Xenserver to VMWare and served on the team which presented a VDI solution to reduce lifecycle endpoint costs.Assisted in reducing data center footprint 35% by utilizing physical to virtual (P2V) process as part of a virtualization initiative.Performed as escalated support to server team and field services. -
Server Team ManagerAlexian Brothers Health System Mar 2007 - Jan 2012Chicago, Illinois, UsLed a team of 7 that provided production and project support for desktops and applications. Supported vastly different infrastructure and application environments: 6000 users in multiple hospital and clinic facilities. Refreshed and maintained data center infrastructure, managed procurement life cycle and ensured asset maintenance.Prepared a portion of the $19M departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.Created a supportive team environment with a high retention rate that was defined by collaboration and knowledge sharing.Virtualized 35% of the initial server environment using VMware (P>V). Managed and assigned projects, including outside team integration by factoring in SME talents as well as aspiring junior members wanting additional responsibilities.Maintained enterprise Citrix environment and eventually created a dedicated team by securing training dollars and implementing a template for support documentation.Performed as the storage architect for PACS system using Xiotech and EMC SANs.Extended the service life of legacy systems with minimal increased overhead and impacts to users. Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training, and contracting with a post manufacturer’s warranty support company.Active member of Enterprise Change Management that established and implemented structured change review process for all technology and application changes affecting production systems.
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Server EngineerAlexian Brothers Medical Center 1998 - 2007Chicago, Illinois, UsSupervised Active Directory deployment team through evaluation, pilot, and implementation for a 2 hospital environment. Tested extensively; deployed problem-free systems on schedule.Refreshed and maintained data center infrastructure, managed procurement life cycle and ensured asset maintenance.Coordinated and monitored troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.As the Windows Server lead, migrated legacy server environment from Novell to Windows and maintained Active Directory.
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President7 Rays, Inc Aug 1990 - Feb 2001Computer graphic and design company. Provided book cover designs to the ABA. Serviced professional architecture photographers with traditional and computer image retouching.
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Systems AnalystGallagher Bassett Mar 1997 - Mar 1998Rolling Meadows, Illinois, UsLAN administration
Tracy Jacobson Skills
Tracy Jacobson Education Details
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Devry Institute Of TechnologyTelecommunication Management
Frequently Asked Questions about Tracy Jacobson
What company does Tracy Jacobson work for?
Tracy Jacobson works for Ann & Robert H. Lurie Children's Hospital Of Chicago
What is Tracy Jacobson's role at the current company?
Tracy Jacobson's current role is Manager Desktop and Client Services at Ann & Robert H. Lurie Children's Hospital of Chicago.
What is Tracy Jacobson's email address?
Tracy Jacobson's email address is tr****@****ian.net
What is Tracy Jacobson's direct phone number?
Tracy Jacobson's direct phone number is +184798*****
What schools did Tracy Jacobson attend?
Tracy Jacobson attended Devry Institute Of Technology.
What skills is Tracy Jacobson known for?
Tracy Jacobson has skills like Active Directory, Servers, Citrix, Windows, Disaster Recovery, Vmware, Windows Server, Cisco Technologies, Networking, San, Application Servers, Data Center.
Who are Tracy Jacobson's colleagues?
Tracy Jacobson's colleagues are Angela Janus, Megan Bugg, Alana Gwilym Tso, Natalie Statham, Justina Damiani, Sandra Monarrez, Courtney Wendt.
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