Responsible for operations including clinical budgeting, staffing, and outcomes for a Program for All-inclusive Care for the Elderly (PACE). Provided oversight and administration which included the effective planning, organization, administration, and evaluation of the organization's operations ensuring that services are provided in a manner that supports continuous quality improvement, customer-oriented focus and quality member care outcomes.

Area Director for the largest structured family care provider in Massachusetts, a nursing home diversion program for those living with complex medical conditions. Operations oversight for 2 large branch offices serving over 400 consumers living at home. Management of 30+ member interdisciplinary team. Met program growth goals through developing and maintaining strategic relationships with area providers of health care and services in the communities served.

Oversight of operations for a large branch office, including management of $3 million budget. Direct supervision of 12 member interdisciplinary team. Strategic plan development/implementation resulting in 70% census growth during my tenure. Actively promoted program and managed multiple accounts. Ensured quality assurance.

A private practice dedicated to providing Reiki sessions, Reiki classes and meridian tapping techniques to promote holistic healing.

Hawthorn Services Adult Day Health program is for frail seniors and other adults who need supervision and health services during the daytime. Services offered includes: nursing care, therapies, personal care assistance, social and recreational activities, meals, and other services in a community group setting. Oversight of all aspects of the program as outlined above to ensure quality clinical outcomes. Monitored program performance to insure compliance with state regulations and program policies and procedures.

Created and implemented annual development plan. Designed and coordinated ongoing donor relations program. Initiated planned giving program. Supported Board and volunteers on development and special event committees.

Developed and managed $210k annual budget. Oversight of daily operations. Researched and pursued additional funding, i.e., grants and foundations. Planned special educational and fund development events.

Contract with state of Connecticut to operate their child care subsidy programs statewide. Established procedures for all administrative functions. hire, train 50 staff for project start up. Oversaw fiscal and administrative operations. Managed preparation of programmatic and fiscal reports.

Contract with state of Massachusetts to verify identity of absent parents to increase child support orders throughout the state. Assisted with development of project procedures. Trained and supervised 13 interview specialists located throughout the state. Developed interview quality assurance protocols. Established productive relationships with 30 state offices.

Contract with state of Massachusetts to assist adults with disabilities to convert from a state funded benefit to a federal cash benefit. Assisted with project development from inception including staff training and development of day to day operations systems. Managed team of Case Managers for Central and Western Massachusetts. Developed reporting systems and strategies to meet workload targets. Achieved an award rate double the national average. Managed working relations with 13 state offices and 8 federal offices.