Tracy Thompson Email & Phone Number

Kansas City, Missouri, United States

San Francisco, California, United States

Kansas City Metropolitan Area

Independence, Missouri, United States

Intake prospective plasma donors by verifying their identity, taking their vitals, asking vital health questions, making sure they weren't in the deferred donor database. Data Entry. Kept donor records and double checked for accuracy. Prepped "buckets" with tools Phlebotomists needed to connect donors to the plasmapheresis machine which collected plasma. Made sure to accurately label donor bottles and ensure there was no cross labeling. Stocked product. Practiced FIFO. Communicated with QA on whether or not it was ok to use the next “Lot” of a certain item such as saline solution as it was very important to keep track of that for legal and health reasons.

Kansas City Metropolitan Area

Provide passengers with a safe and efficient ride from point A to point B while also keeping/making them comfortable by not driving erratically and keeping the environment clean and free of debris. Would like to point out that I was still Uber driving while working at the second to most recent job.

Kansas City, Missouri, United States

Worked with customers on what needed to be fixed on their vehicles by listening to them intently and scheduling them with an appointment. Accurately input data into customers accounts. Wrote service tickets. Discussed with customers what needed to be fixed and the cost of parts and labor. Answered phone calls for appointments and complaints. Troubleshot problems as they were presented to us. Redirected customers to another location if we were too busy and the other location was not. Customer service and satisfaction. Concentrated on customer retention by always being respectful, polite, by not only listening to them but hearing what they’re trying to convey, and sending them thank you cards complete with a discount on their next visit. Made follow-up calls to check on customers and their vehicles.

Belton, Missouri, United States

Mass produced donuts for several QuikTrip locations. Maintained a high level of accuracy so as to decrease waste by keeping a running total to also ensure we made enough for the requested order. I was in charge of making sure the dough was free of debris, donuts/pastries were the right size, the right shape, and the right consistency. Made sure the line ran smoothly & without incidence. Reported any machine malfunctions. Made yeast dough and cake batter. Prepped in-store ingredients. Assisted in the making of cookies & croissants.

Lees Summit, Missouri, United States

Worked closely with vendors to ensure we did what was best for the store and our customer. Scheduling. Inventory Control. Grocery stocking. Weekly Grocery Ordering. Payroll Calculating and Submission. Accurately input prices and other details into Cash Register System. Daily Managerial paperwork/Totals. Filled in as the "Acting-Acting Manager" when the District Manager, who took on the role of Manager, had to be at other locations. Store opener. Cashier. Ensured accurate beginning and ending register totals. Faxed daily paperwork to Headquarters. Delivered end-of-day profits to assigned bank. Ensured all scheduled shifts were covered in the event of call-offs.

Randolph County, Missouri, United States

Trained all incoming New-hires. Operated Cash Registers. Focused on Customer Service. Maintained a fully stocked & clean store . Assisted with the cigarette/tobacco order. Actively kept up with training and development. Used Constructive Criticism when employee demonstrated lack of complete knowledge. Uplifted Company Morale. Disbursed Vendor Payouts. Assisted in Employee Retention.

Grandview, Missouri, United States

Trained all incoming New-hires. Assisted in front-end interviews. Produced front-end schedules. Responsible for logging weekly Cashier upselling contributions & rewarded the cashier who upsold the most for that week. Contributed in deciding Cashier of the Week and Month nominees based on upselling, customer service, total of compliments vs complaints, time management, attendance, and going above and beyond. Delegated tasks to cashiers who weren’t busy. Coordinated Cashier breaks/lunches. Documented break/lunch return promptness. Communicated with the Management team on the performance of front-end employees.