• Lead an international team of 6 TAMs supporting Korea’s top E-Commerce company, utilizing a Follow the Sun support model.• Deploy and test proof-of-concept workloads to showcase AWS security controls, billing frameworks, and scalability solutions.• Implemented multiple significant cost saving strategies that delivered more than $1M in YoY cost savings while maintaining the same availability and redundancy of the workload.• Act as a dedicated customer advocate, providing ongoing support, technical guidance, and best practices for AWS services.• Proactively advise clients on optimizing their AWS environments for cost efficiency, reliability, and security.• Collaborate closely with AWS service teams to resolve technical issues and drive customer innovation.• Facilitate strategic conversations with executive stakeholders to align AWS solutions with business goals and maximize cloud value.

• Drive impact and Azure growth with customers through delivering technical expertise in the Azure Infrastructure.• Strategically influenced a customer to reallocate their $50 million AWS budget to a $50 million Azure budget.Took part and lead in the training of more than 30 new hires.• Drive success with clients in implementing Azure cloud solutions by reducing costs and enabling their digital transformation.• Educate clients on security best practices through instructor led seminars and one on one training to better mitigate security incidents and improve the health and safety of their IT infrastructure.

• Using the experience gained I am helping to develop and improve the current Security Operations Center to better review PCI compliance and enforce Information Security best practices.• Creating training documents for future student employees to improve the SOC’s ability to review and secure all PCI machines.

• Tutor students learning about SQL+ and MySQL to better script and utilize best practices with SQL statements.• Work with and train other Teaching Assistants with learning objectives and useful teaching practices to help increase student retention.• Led a team of 15 student Teaching Assistants in trainings for improving and developing teaching methods.

• Performed live monitoring of all live resources in an enterprise environment ensuring a safe and stable virtual work environment for all company employees. • Recorded all suspicious activity on high priority services using security tools to understand and document vulnerabilities to prevent nefarious activity.• Worked with industry standard tools like Splunk, Source Fire NIDS, and Security Analytics to determine different attack types coming into the enterprise network.

• First Intern for the ATG support groupin 14 years.• Gave presentations to the Directors and Sr. VP. of the ATG support group for the continued development of the internship program.• Learned and supported BI Publisher for clients of Oracle including the Ontario city government to Oracle Consulting.• Created training documents to cut down on wasted time and improve the Oracle internship experience for future interns. • Was given ownership of customers’ service requests and completed them by cutting through complexity and providing simplicity leading to easy to understand solutions and increased productivity for future use.• Learned and utilized Mobile App Designer to help finance and accounting departments to more easily access their data in graphical formats which saves the clients’ company top level financial teams valuable time.

I participated in BYU-Idaho's student government to work with the staff to voice the needs and concerns of the students.

• Supported clients by providing network and hardware support, e-mail and domain administration.• Intermediated communication among clients and in-house support teams to better assess clients’ needs.• Generated growth projection charts to determine the future needs of client companies and their requirements.• Delivered projects on time and within scope through effective inter-department communication and resource management.• Monitored two data centers to verify and ensure server uptime for our clients. Performed maintenance for our clients as required.• Addressed clients’ failed on-site infrastructure and enacted immediate repairs, including implementing and configuring Cisco switches within two hours of device failure.

• Started and managed an after school learning program for students about networking and computer science.• Led students in the wireless WAN deployment project, which covered all district facilities. • Mentored student weather tower project. Provided guidance for planning and physical construction as well as the power and connectivity requirements leading to the completion of the school’s first weather recording station for their agricultural program.

• Led culturally diverse groups of 12 to 16 volunteers in community service and leadership training. • Emphasized cross-cultural communication and implemented a problem-solving approach for improving intra-team relationships. • Liaised with local community leaders to organize service events and to improve awareness of local needs and social issues.• Conducted free English classes for more than 130 people in rural villages throughout southern India

• Conducted market research for game procurement and successful inventory turn. • Provided space assessment that led to greater floor space and increased profitability by 20%. • Assisted in organizing events, including game competitions, which led to increased sales and market awareness.• Facilitated the successful selling of the game shop for a profit after only one year of operation.

• Ensured a safe working environment for the other workers and was responsible for the secure shut down of the factory each night and was charged with the safe keeping of the keys to the factory floor.• Discussed with the Foreman about ongoing orders and discussed appropriate implementation of work to help ensure efficient completion of the company’s orders.