Tracy Snell Email & Phone Number

Wilmington, Delaware, Us

New York, New York, Us

Responsible for overall software architecture and dev/ops. Using Node/js, Python and Kotlin. Key Contributions* Migrated a Node based embedded platform to a fully containerized and horizontally scalable high volume system using AWS services.* Designed and deployed a redundant cloud based system. * Deployed performance testing system using JMeter* Created real time monitoring tailored to unique system need.* Trained new hires full system and best practices

Consulting services focused on scalable high throughput enterprise systems. Development, technology transitions, team training/mentoring, and high volume messaging.Architecture, implementation, evaluation, development and training services. Team building/mentoring. Healthcare IT. FHIR. Population health risk management. Pragmatic hands on leader experienced in building and leading teams, system design, and code implementation in a variety of Industries.Key ContributionsLoan Logics - Solved a critical issue with ActiveMQ messaging throughput. Java, Legacy EJB, ActiveMQ.Fly Clear - Next generation biometrics system designed to be useful across industries (instead of trusted traveler focused only). Java, Dropwizard, AWS, EC2, Kafka, Swagger and Docker.FAA ERAM project - Java, Camel, OSGI, persistent high throughput real time messaging.Mag Mutual - Selected integration and API system. Architected solution, trained team on use and best practices. Java, MuleSoft. Cengage Learning - Application Architecture, team training and development using Karaf, Camel, CXF, React, Node.js, EC2, Docker and Cassandra

Franklin, Ma, Us

Recruited to create and implement the technology vision, develop / plan products, evaluate / adopt technology into the organization, and initiate industry standards for an early stage company, directly collaborating with the CEO. Led the design, architecture, development, lab testing, and delivery of the first fully deployed hybrid Interactive Voice Recognition system. Present the company’s product, benefits, and vision to investors and analysts to garner funding and exposure in the marketplace. Analyze industry landscape, and adapt product to meet market needs / changes and ensure competitive advantage.¬ Optimized real time processing of incoming live calls and streaming the automated responses to users. Adjusting quality and other factors as needed when facing increased latency and packet loss. Detection of loss of framing and recovery. ¬ Led technical architecture and integration efforts to ensure HIPAA, SOX, and S-70 / PCI security standards.¬ Hired a testing lead and worked with them to build a team to monitor both code quality and real time operation of the system. Monitoring and alerting when issues with both data and voice streaming were detected. ¬ Evolved the core product architecture to meet changing market demands.¬ Built out a fully redundant, nationwide MPLS network. Provided expertise in integration, design of data centers, system engineering, and vendor selections.

• Co-authored patent used as the basis for a new VTech product line• Built a team 25 developers to build the back end systems for the new product line• Worked with VTech hardware engineers to develop embedded code• Created QA system and optimized system performance

Launched an Internet service provider designing an infrastructure, network, and customer care system focused on security and reliability. Formulated key departments to address company growth requirements and client needs, including sales, marketing, billing, and customer care divisions. Involved in network operations, and developing applications that integrated various systems, which allowed for heterogeneous workflow processes. Completed sale of company to 21st Century Telecom.Key Achievements:¬ Grew revenue from zero to $5 million and customer base to more than 13,000 clients; increased employee-base from 2 to 50 covering all aspects of a rapidly growing startup. ¬ Instituted frequent customer contact and update programs, designed to inform customers of service events and new product offerings, in addition to requesting feedback. Resulting in a #1 in customer service ranking by CNET.¬ Designed, developed, and implemented a flexible customer billing system, providing key competitive advantages.

• Created Orlando based development group, consisting of 30 developers, QA and systems admin personnel. • Designed and delivered a multi-tier system that enabled VTech to begin releasing e-mail enabled consumer appliance systems, which utilized Java, Perl, C++, Solaris, Windows NT Server, WebLogic, SQLServer, and Qmail. Created workflow process integration with Telution’s Customer Care Suite, help desk, e-mail servers, and RADIUS user authentication.

• BellSouth Project – Atlanta, Georgia (1995) led development of several components of the rewriting of BellSouth’s customer care and provisioning system; IBM PC Division Project – Atlanta, Georgia (1994) served on the Server 320 Dual Processor Development Team; HBOC – Atlanta, Georgia (1993 – 1994) technical lead for project to develop integration engine that allowed software systems from different vendors to share patient information; Aero Training Project – Tampa, Florida (1992 – 1993) primary architect and developer for a computer based training system for airline pilots; IBM ISSC Project – Dallas, Texas (1992) principal architect for bidding system for IBM Federal Systems.

Designed platform for multimedia training systems for airline pilots using Silcon Graphics hardware.

Developed flight and crew scheduling software for the airline industry.