Tracy Jusay-Flores Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Flushing, New York

-Manage a 20 person Guest Services team, ensuring all policies and procedures are followed.-Resolve guest concerns and complaints in a calm manner, providing the ultimate guest experience.-Walk posts with the Area Director to ensure accuracy of coverage.-Attend and participate in the daily briefing with the Area Director.-Provide on-the-job training, coaching, and development to assigned Guest Services Staff.

Flushing, New York

-Greeted and guided guests in a welcoming and friendly manner.-Addressed all guest concerns respectfully and calmly.-Answered guest questions with regards to events and stadiums.-Worked closely with Supervisor and Area Director as needed.-Maintain a positive, outgoing demeanor adhering to the core expectations at all times.

East Elmhurst, Ny

-Establish a system of accountability in all areas related to school events and fundraising.-Coordinate and assist School Parent Coordinator on all events that pertain to parent and community involvement, such as workshops.-Develop and manage all administrative logistics of planned events, including outreach and finances.-Oversee all fundraising events, which includes Picture Day, Candy Sales, and Holiday Boutiques.-Manages two executive board members, as well as parent volunteers to successfully orchestrate all school events. -Preside as a member of the School Leadership Team to help implement standards and changes to our school.-Update and implement changes to current by-laws.

New York, New York

-Directed the efforts of a five-person team engaged in full-service case administration of 3000+ Supplementary Uninsured/Underinsured Motorist cases; maintained compliance with company policies, objectives and communication goals.-Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.-Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.-Interviewed, hired and trained new employees for case administrator position.-Handled customer complaints, resolved issues and adjusted policies to meet changing needs.-Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.

New York, Ny

-Coordinated the program development for 10+ CLE (Continuing Legal Education) training events per year; handled all budgeting, secured faculty trainers, and processed enrollments; collaborated with the Marketing department on advertising strategy and promotional materials.-Managed a Labor caseload of approximately 100+ cases; this included initiating, scheduling, and serving as the liaison between the union and employer representatives, and the arbitrator.-Maintained the panel of 200+ Labor and Employment neutrals; handled the recruitment process for potential candidates and submitted all recommendations to the Executives in the division.-Fielded all customer inquiries regarding the rules and procedures of filing a Labor or Employment case. -Networked with law firms, local unions, and arbitrators resulting in the establishment of new and lasting partnerships and relationships.

New York, Ny

-Provided full-service administration of Supplementary Uninsured/Underinsured Motorist cases that included the scheduling, managing, and acting as the liaison between the clients, attorneys and the arbitrator for a caseload of 300 cases.-Consulted with clients to resolve all case-related issues in a timely manner and maintained accurate, detailed records.

New York, Ny

-Designed and maintained databases for file archiving and daily work production reports.-Composed letters and documents for the supervisors of the Disability and Workers’ Compensation Department.

Associates In Applied Science, Paralegal Studies

Activities and Societies: Phi Theta Kappa, Lambda Epsilon Chi

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Asian Students Alliance, Asian American Journal

High School Diploma

Masters Of Education, Elementary Education And Teaching