Tracy J Vinson Email & Phone Number

Sell Watkins products such as spices, household cleaning, personal care and home remedies. www.watkinsonline.com

Greater St. Louis Area

IT Tier II Deskside Support Team Lead for Midwest Unit for FAA locations in Iowa, Michigan, Minnesota, Missouri, Wisconsin, and south-western IL.Provide network and desktop support to FAA locations in St Louis area and 5 locations in western IL.

St Louis

Experience:Training small dog for a service\thearpy dog to be placed in the near future. Service dog is being taught for obedience (off-leash) and forced retrieve (pick up and bring items dropped on the floor).Lead group training classes at all levels.Assist with training other Dog Training studentsTrained two dogs in off-leash Obedience with one scoring a 96% and the second a 85%.Trained two dogs on forced retrieve.Skills:Obedience training include sit stay, down stay, stand, heal, sit in motion, and down in motion. Forced Retreive training in which a dog is taught to pick up and "bring" any item that is dropped on the floor.Deferential Scent Retrieval in which a dog is taught to find the article (one leather and one metal) with my scent on it.

St Louis, Mo

• Migrated computers from file-level encryption to Symantec Encryption Endpoint full-disk encryption, Citrix VPN to ANX Positive Network VPN, and Oracle Communicator to MS Lync instant messenger.• Performed Active Directory administration duties on Windows Server 2000 such as adding and disabling computers, moving computers to OUs, and changing passwords.• Created technical documentation on hardware and software installations for computer builds, Symantec Encryption installation, and Corporate\Exchange E-mail setup on Android smart phones, iPhone, iPad and Blackberries.• Developed Outlook 2007 documentation for end-user training.• Assisted Network Administrators to resolve issues with wired and wireless connections.

• Assisted with the Computer Upgrade Project by coordinating the scheduling of computers with employees, updating documentation, and upgrading software that included upgrading from Office 2000/2003 to Office 2007, Adobe Acrobat Reader 9, and McAfee AntiVirus 8.0.

- Led the Global Infrastructure Safety Team and participated on the IT Safety Team to promote safety for employees in the office and home resulting in a decrease of recordable work injuries.- Assisted with converting computers to the Monsanto standard when seed companies came onboard to the Monsanto network and recieving two Above and Beyond awards.- Coordinated computer updates for District Sales personnel while attending the National Sales meeting in St Louis to ensure that all remote sales personnel computers had the most current upgrades to ensure security.

- Remediated Databases for Internal and Sarbanes Oxley audits by creating SQL scripts and documentation to check for audit violations and performing Database Security Administration duties to ensure that all databases passed the internal audit which resulted in the passing of the first Sarbanes Oxley internal audit.- Created DBA documentation for DBA team to use in reviewing and assigning Database Customer Requests (DBCR) to ensure that requests met the audit controls.staff with the updates to the databases.

- Great client in a friendly and courteous manner, gather current informationn on phone number, address, and verify social security number.- Answer telephone, answer client questions, schedule appointments.- Contact clients for a reminder of appointments, reschedule appointments if necessary.- Prepare tax packets for clients and tax preparers.- Receive payment in the form of cash, check or credit/debit card and coupons for tax preparation.

- Converted the company cell phones from individual phone plans to a corporate business contract which saved the company several thousand a year in cell phone use and identified the cell phones as company assets.- Evaluated, researched, and analyzed computer which resulted in replacing out of date computers, updating all computers to a Win XP Pro and MS Office XP.- Performed network administration duties, supported Active Directory, resolved Exchange 2000 problems for Remote Mail / Web Outlook and maintained the company website.

- Great client in a friendly and courteous manner, gather current informationn on phone number, address, and verify social security number.- Answer telephone, answer client questions, schedule appointments.- Contact clients for a reminder of appointments, reschedule appointments if necessary.- Prepare tax packets for clients and tax preparers.- Receive payment in the form of cash, check or credit/debit card and coupons for tax preparation.

- Updated the infrastructure by installing and configure Win 2000 Servers, Citrix Metaframe XP servers, Exchange 2002 e-mail server, and IIS 5.0.- Upgraded computers to a standard Win XP and MS Office XP including updating the computers at the remote locations.

Fargo, North Dakota Area

Lutheran Health System Infrastructure Upgrade Project consisting of over 10,000 computers locationed in over 40 health care facilities in 14 states.- Lead the Desktop Team in the testing, implementation, and documentation of over 900 applications running in a DOS environment and upgrading to Win95 as part of the Corporate Infrastructure Upgrade.- Coordinated with each health care location to identify and acquire applictions for testing and deployment for Win95.- Coordinated with applications vendors for cost and process of upgrading to Win95 with some applications requiring to remain running in DOS under Win95.- Provided process implementation documentation to IBM installation teams that were upgrading computers at various health care locations. - Presented weekly desktop progress reports to Project Manager and team. Banner Health Systems Office 95 to 2000 with over 10,000 located in 4 regions (Corporate Office, Arizona, Colorado and Alaska). - Developed and presented proposal to Execute Team of benefits and costs of upgrading to gain approval to implement.- Tested and implemented process installation for Office 2000 upgrade.- Lead regional teams and coordinated with Corporate Office support health care locations to deploy Office 2000 to all computers.- Developed and implemented installation and support documentation.- Developed weekly MS Project report of progress to management.- Developed and presented quarterly high-level progress reports to Executive team

DESKTOP MANAGEMENT 1995-2001- Developed automated application installations such as MS Office 2000, MS Internet Explorer, WinZip and Adobe Acrobat with the use of ZenWorks NALs.- Developed automated ghost images of a variety of desktops and laptops with Windows 2000 Pro, Win 95, MS Office, GroupWise and other agreed upon workstation standard applications which was distributed to 45 locations in 14 states.

- Created and maintained user accounts, group and security on Windows 2000 and Novell 4.11 servers.- Installed, tested and configured various PC productivity applications on Novell file servers.- Maintained user accounts and groups on a Win NT 4.0 server.

Certification, Dog Trainer

Activities and Societies: Dog Obedience all levels, Retrieval, Scent Differential.

Aas, Microcomputers And Networking

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