Tracy Kellner Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Responsible for leading a team of Customer Specialists, to provide superior, consultative service to our customers (law firms, & corporations); monitor, manage and improve workflow processes to hone efficiency & improve employee engagement. Partners with Sales and Account Management team to deliver revenue growth, retention and customer satisfaction..

Greater Chicago Area

Small business liaison and project manager for some of LSRCC's largest & highest-grossing events, Wine Stroll & WinterBrew

• Responsible for creating budgets, managing cash flow, building a high-performing staff thru extensive training program
• Assessed product needs to achieve sales goals & maintain customer satisfaction & loyalty by providing a high level of service
• Grew awareness of store “brand” via marketing collaborations with other businesses, social media, newsletters, chamber of commerce & other community involvements
• Increased store sales by at least 6-10% each year including during a recession, while increasing profitability and reducing expenses
• Created a platform/internal standards for food & beverage artisans to sell their products; taught classes through online site “Dabble.co” to burgeoning small food business owners;
• Co-founded a neighborhood “wine walk”, growing from 50 to 500+ people, our most high-profile community event

Chicago

• Taught culinary students the ins & outs of opening & running a culinary retail business.
• Students wrote & presented a business plan to a panel of business owners for their grade

Greater Chicago Area

• Managed a high-performing team of 10/$3M territory (25% travel), territory accounts & budgets
• Prospected & “closed” new business opportunities through solution selling, communicating and strategizing with account and service teams
• Made formal/informal presentations to clients providing innovative ideas & developing strong, strategic relationships to grow business
• Adjunct Professor in CT University, training new hires, teaching “Train-the-Trainer” and “Presentation Skills” courses.