Tracy Lafleur Email & Phone Number

Dallas, Texas, United States

Plano, TX

• Technical owner for a suite of global operating system, application and database monitoring solutions deployed to over 240,000+ systems. Engineered the worldwide solution templates for deployment and configuration of.
• Led monthly solution forums with developers and stakeholders to review and prioritize enhancement requests and discuss open issues.
• Assisted with development and deployment of an automation solutions for onboarding nodes into the monitoring systems by eliminating operator intervention, reducing onboarding time from days to hours. This tool resulted.
• Created automated installation/customization package for Operations Manager and Oracle, reducing installation time for new management servers from days to hours.
• Developed Java-based automation solutions to extract and transfer delta data from Microsoft SMS and Tivoli into Blazent Asset Analytics, EDS CMDB (via TIBCO JMS), and AssetCenter, eliminating the manual effort required.

• Deployed, operated and maintained the Tivoli Management Framework used to: monitor EDS file/print servers; perform hardware and software inventory collection and reporting; deploy desktop and server software and.
• Developed a self-service web portal for software distribution and reporting on hardware/software billing and PC leases/refreshes. This significantly reduced helpdesk calls for software installations and resulted in.

• Developed and supported systems and tools used for incident and change management and for network monitoring and management. Delivered training and education, worked directly with customers.
• Customized, deployed, and supported ACS’s Vantive Helpdesk, providing operations with a single ticketing and change management tool.
• Deployed, operated, and provided training on HP OpenView Network Node Manager, CiscoWorks and MAXM, supporting ACS’s management of customers’ networks.
• Developed application to produce monthly utilization reports on all WAN interfaces in the routed network to help proactively identify capacity issues.
• Planned and deployed Cyberguard firewalls and SMTP relays providing Internet access and email service for ACS and several customers.

• Supported Network Operations and Network Engineering by implementing UNIX-based network management systems for the router, hub, switch, frame relay and ATM networks.
• Deployed and maintained SunNet Manager, HP OpenView Network Node Manager, ODS LanVision, AXON LanServant, CiscoWorks and ForeView, supporting EDS’s management of customer and internal networks.
• Developed an application to poll all routers for LAN/WAN interface utilization information at 15-minute intervals and automatically generate and distribute monthly reports to help proactively identify capacity issues.