Technical owner for a suite of global operating system, application and database monitoring solutions deployed to over 240,000+ systems. Engineered the worldwide solution templates for deployment and configuration of HP Operations Manager, and provided fourth level support for deployment and operational issues for the product.• Led monthly solution forums with developers and stakeholders to review and prioritize enhancement requests and discuss open issues.• Assisted with development and deployment of an automation solutions for onboarding nodes into the monitoring systems by eliminating operator intervention, reducing onboarding time from days to hours. This tool resulted in significant reduction in time and cost.• Created automated installation/customization package for Operations Manager and Oracle, reducing installation time for new management servers from days to hours.• Developed Java-based automation solutions to extract and transfer delta data from Microsoft SMS and Tivoli into Blazent Asset Analytics, EDS CMDB (via TIBCO JMS), and AssetCenter, eliminating the manual effort required to keep data synchronized between various systems.

Deployed, operated and maintained the Tivoli Management Framework used to: monitor EDS file/print servers; perform hardware and software inventory collection and reporting; deploy desktop and server software and patches. Deployed Microsoft SMS 2003 within the US to replace the Tivoli infrastructure.• Developed a self-service web portal for software distribution and reporting on hardware/software billing and PC leases/refreshes. This significantly reduced helpdesk calls for software installations and resulted in hardware cost savings by making excess PC inventory easily available for redeployment.

Developed and supported systems and tools used for incident and change management and for network monitoring and management. Delivered training and education, worked directly with customers.• Customized, deployed, and supported ACS’s Vantive Helpdesk, providing operations with a single ticketing and change management tool.• Deployed, operated, and provided training on HP OpenView Network Node Manager, CiscoWorks and MAXM, supporting ACS’s management of customers’ networks.• Developed application to produce monthly utilization reports on all WAN interfaces in the routed network to help proactively identify capacity issues.• Planned and deployed Cyberguard firewalls and SMTP relays providing Internet access and email service for ACS and several customers.

Supported Network Operations and Network Engineering by implementing UNIX-based network management systems for the router, hub, switch, frame relay and ATM networks.• Deployed and maintained SunNet Manager, HP OpenView Network Node Manager, ODS LanVision, AXON LanServant, CiscoWorks and ForeView, supporting EDS’s management of customer and internal networks.• Developed an application to poll all routers for LAN/WAN interface utilization information at 15-minute intervals and automatically generate and distribute monthly reports to help proactively identify capacity issues.