Tracy Lavelle Email and Phone Number
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Handle all retention opportunities in saving merchant processing clients with issues that range from pricing to customer service experience. Ensure the quality that SilverEdge has to offer. Developed a protention process of reaching out to clients on a quarterly basis to keep them engaged and upsell them for their business needs to drive more revenue to their bottom line.
Silveredge
View- Website:
- gosilveredge.com
- Employees:
- 48
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Client Enhancement ManagerSilveredge Jan 2013 - PresentLoveland, CoSilverEdge Relationship Management assists clients with the following: * Build value via consultation and suggestive selling of all products and services * Exhibit full understanding of rates/fees to complete full rate review and cost analysis * Manage ticket bucket to ensure completion and client satisfaction of complex issues * Locating and verifying transactions * Batch and funding information * Transaction reporting questions * Merchant account management questions and changes * General card processing questions and requests for information * Provide a case or ticket number after every call to track problem resolution
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Customer Loyalty - Retention SupervisorComcast Business Services Jul 2010 - Oct 2012Centennial, Co• Maximize my ability to coach each of my 7 to 10 reps on a bi-weekly basis to strengthen their skills and stretch them.• Actively work daily with my reps to maintain the set out Service Levels that are set for each reps calls to include average handle time, average on-hold time and average after call work time.• Through the Quality Assurance process of listening to each rep calls throughout the fiscal month, encourage customer service with the rep through empathy and thinking outside the box for viable solutions.• Revenue Retained on an annual basis has been approximately $7.1M.• Through thorough training classes I conducted, this minimized the disconnect churn rate where 85% of accounts are saved and maintained with Comcast
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Relationship ExecutiveFirst Data Corporation Jul 2002 - Feb 2010Managed $15M client portfolio in the lock box division. Responsible for contract renewals as well as cross sell of automated systems. Liasion between customer and client services. Provided proactive reporting in alignment with contractual services level agreements. -
Account Manager/Staffing SpecialistCorestaff Services Feb 2000 - Jul 2002Sold contingent staffi services to prospective clients in the Denver Metro area through cold calling, telemarketing, canvassin, direct marketin and sales presentations. -
Intake CoordinatorTexas Department Of Criminal Justice Nov 1992 - Feb 2000Supervised up to 7 people on a 1,000 bed priso facility. Oversaw the daily activities and processing of offenders into the facility during the intake process to include fingerprinting, photos, and a fact-finding interview. Worked with district attorneys in Travis County to deliver and maintain sentence length and good time credits.
Tracy Lavelle Skills
Tracy Lavelle Education Details
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Abilene Junior College -
Pampa Senior High SchoolGraduated 1987
Frequently Asked Questions about Tracy Lavelle
What company does Tracy Lavelle work for?
Tracy Lavelle works for Silveredge
What is Tracy Lavelle's role at the current company?
Tracy Lavelle's current role is Client Enhancement Manager for SilverEdge.
What is Tracy Lavelle's email address?
Tracy Lavelle's email address is tr****@****ast.net
What is Tracy Lavelle's direct phone number?
Tracy Lavelle's direct phone number is (970) 800*****
What schools did Tracy Lavelle attend?
Tracy Lavelle attended Abilene Junior College, Amarillo College, Pampa Senior High School.
What are some of Tracy Lavelle's interests?
Tracy Lavelle has interest in Social Services.
What skills is Tracy Lavelle known for?
Tracy Lavelle has skills like Account Management, Sales, Customer Retention, Process Improvement, Sales Management, Training, Recruiting, Crm, Coaching, Financial Services, B2b, Cold Calling.
Who are Tracy Lavelle's colleagues?
Tracy Lavelle's colleagues are Linda Cardwell, Brandy Howell, Taylor Gillach, Michael Martinez, Jordan Salazar, Rip Duplain, Brittany Kallsen.
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