Tracy Lawson, Pmp, Pmi-Acp, Itil Email and Phone Number
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Tracy is an accomplished Customer Service & Project Management Professional, knowledgeable in global client relations; customer service management; account management; process improvement; and help desk management. She is a skilled leader, adept in operational and Information Technology management.Tracy holds PMP and ITIL certifications.Specialties: Project Management, Customer Satisfaction, International Relations, Hotel Operations, Customer Support, Team Development / Management, Process Improvement, Leadership
Hilton
View- Website:
- stayhgi.com
- Employees:
- 89197
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Manager, Brand Management Support - Hotel Leader SupportHilton Mar 2011 - PresentGreater Memphis AreaProviding strategic direction to hotel leaders across 18 brands for Hilton hotels. Strong leadership, communication, organizational, analytical, and time management skills; certified and experienced in ITIL and Project Management processes.
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Volunteer Support Team VolunteerHabitat For Humanity Of Greater Memphis Apr 2003 - PresentMemphis, TnVolunteer position, supporting Memphis Habitat for Humanity staff, home owners, and volunteers during building blitz. Assist Habitat staff in coordination of fund raising events. Awarded Habitat Hero for November, 2009. -
Hampton Performance SupportOffice Team Mar 2011 - Mar 2012Process improvement consultant, leading efforts to document, escalate, and push to resolution customer issues in a time of transition within the Information Technology environment; develop and implement processes geared toward improved long-term customer satisfaction.
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Project Manager, Global Customer SupportHilton Jul 1998 - Apr 2009Managerial responsibilities for a global team, supporting over 3300 hotels in 80 countries. Led staff supervising 206 employees, providing world-class enterprise support for hotels and corporate offices. Introduced new applications to support environment, via participation in User Acceptance Testing and staff training. Acted as liaison between Support and Engineering; domestic and International teams. Support Center project lead.
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Supervisor Customer SupportHilton Oct 1995 - Jul 1998Supervisory responsibilities for a global team, supporting hotels in 80 countries; led overnight operations of Support Center. Established staff schedules and provided training and coaching for team. Worked with system development team to review and resolve recurring support issues. Accepted promotion to Customer Support Manager.
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Night ManagerHilton Palacio Del Rio Jun 1989 - Oct 1995Solely responsible for overnight operations of this busy, 481 room hotel, including registering guests, auditing and balancing daily financials, and creating daily reports for review with executive committee. Created and maintained Night Manager manual, used in 6 corporate managed hotels. Accepted promotion onto corporate customer support team.
Tracy Lawson, Pmp, Pmi-Acp, Itil Skills
Tracy Lawson, Pmp, Pmi-Acp, Itil Education Details
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St. Philip'S CollegeHotel/Restaurant Management
Frequently Asked Questions about Tracy Lawson, Pmp, Pmi-Acp, Itil
What company does Tracy Lawson, Pmp, Pmi-Acp, Itil work for?
Tracy Lawson, Pmp, Pmi-Acp, Itil works for Hilton
What is Tracy Lawson, Pmp, Pmi-Acp, Itil's role at the current company?
Tracy Lawson, Pmp, Pmi-Acp, Itil's current role is Manager, Brand Management Hotel Leader Support at Hilton.
What is Tracy Lawson, Pmp, Pmi-Acp, Itil's email address?
Tracy Lawson, Pmp, Pmi-Acp, Itil's email address is tr****@****ive.com
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Tracy Lawson, Pmp, Pmi-Acp, Itil's direct phone number is +190137*****
What schools did Tracy Lawson, Pmp, Pmi-Acp, Itil attend?
Tracy Lawson, Pmp, Pmi-Acp, Itil attended St. Philip's College.
What skills is Tracy Lawson, Pmp, Pmi-Acp, Itil known for?
Tracy Lawson, Pmp, Pmi-Acp, Itil has skills like Leadership, Hospitality, Project Management, Team Building, Customer Service, Management, Hospitality Industry, Hospitality Management, Hotels, Hotel Management, Operations Management, Itil.
Who are Tracy Lawson, Pmp, Pmi-Acp, Itil's colleagues?
Tracy Lawson, Pmp, Pmi-Acp, Itil's colleagues are Syrannia Davis, Jeff Sessions, Lorri Stephenson, Dany Delgado, Sophie Josson, Zachary Curry, Charlene Starks.
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