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Performance-driven manager with well-honed operations experiences grounded in process and systems development consistently delivering business practices and process improvements. Adept at collaborating with senior staff to create forecast, strategies, and reporting for projects. Skilled at evaluating existing business processes and optimizing data analysis and reporting to support the business strategic, operational, and financial goals. An action-oriented self-starter able to effectively lead and motivate teams, cultivate partnerships with internal and external contributors, and communicate data to senior management. Core competencies:Process Development & Delivery Quality Management Reporting & ManagementTraining & Development Sales Administration Customer ServiceCost Controls Financial Reporting Quality Assurance / ISOTeam Leadership Communications Continuous ImprovementsHIGHLIGHTS & ACHIEVEMENTS…Created a process and functional department for a key business area and implemented a new Oracle system to create training documents which reduced staff 4% and increased automated services.Rolled out and deployed a SharePoint training program that targeted key areas to improve performance which resulted in a better understanding, quicker turnaround, and increased client satisfaction.Led the recruiting, hiring, and development of 4 key areas to improve business process and margins. Delivered self-sufficient operations in less than 12 months.
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Business Application Customer ManagerSchlumberger Aug 2019 - PresentUnited StatesLiaison with internal and external clients, focused on relationship building to cultivate the application that focused on business strategy. Managed and assisted administrators, ensuring that computer systems meet corporate quality standards and conform to industry practices. Responsible for prioritizing projects, managing databases, user testing and assigning tasks. Utilized SAP for analytic reports, sales, finance and overall project management reviews. -
Talent Acquisition Specialist - Integrus Human Capital Solutions, LlcIntegrus Human Capital Solutions, Llc May 2019 - PresentHouston, Texas Area -
Customer Success ManagerOnenotary.Us May 2021 - Aug 2021Houston, Texas, United StatesImprove onboarding processesSustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Sustain business growth and profitability by maximizing value.Aid in product design and product development. -
Process And System ManagerFohrsight Global Jan 2019 - Nov 2019United States
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Process And Systems ManagerDnvgl Jan 2015 - Sep 2019Houston, TexasLiaising with business groups to assist in defining, interpreting, and implementing system enhancements. Responsible for monitoring Corporate Requirements as it pertains to process flow, whilst training and developing support team. Teaming with external and internal for responding to system interface and data issues.Challenge existing processes and implementing changes when needed.Continue in Discovering talent and preparing future leaders within our organizationKey areas of responsibility and experience: Integration, forecasting, management, process optimization, business strategy and financial analysis.Manage, Assist and Liaison with Accreditation Bodies such as ANSI, ANAB, IAOBPlan and Monitor Internal Audit Schedule for the related Business AreasWorking Cross Business Areas for support and growing the business process -
Operations Support ManagerDet Norske Veritas Nov 2012 - Jan 2015Katy, TexasCoordinate with Various Managers in different operational issues and promotional activities.Develop productive, profitable and achievement oriented working environment for employees.Address operational issues and concerns in a timely fashion.Supervise operations team to ensure operational excellence and excellent customer services.Educate operations team on best practices, company policies and service excellence standards.Develop and maintain operational guidelines for staffs.Oversee operational cost, risk and audit activities.Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.Determine staffing requirements, work assignment and schedules for new projects.Evaluate current operational strategies and recommend improvements.Process routine reports by extracting data from the operational databases (Oracle/Siebel) Prepare periodic reports that track key performance metrics including trend and ratio analysis. Perform reconciliation, monitoring, process documentation and analysis of assigned key processes and systems Periodic analysis and manage error correction projects in support of the accuracy of assigned key processes and systems, Identify and escalate opportunities to improve performance in our region, Ensure that processes are measured and accurately reported upon Assist with defining error correction processes Conducts daily evaluation and verification activities designed to improve customer satisfaction and business performance Works closely with internal and external customers, and support teams
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Sales/Certification Support ManagerDet Norske Veritas Jun 2010 - Oct 2012Responsible for managing the contracts, sales, quotes process activities for U.S., Managing and hiring support staffAssist in special projects regarding new business and products. Development and implementation of productivity measures to increase performance levels. Assist in the development, implementation and maintenance of the systematics that governs the operation of the company in accordance with Accreditation Body requirements.
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Database Administrator For Siebel Crm SystemsDet Norske Veritas May 2007 - May 2008Responsible for the support, training and deployment of ConCert Siebel Database as it relates to DNV Certification US with the Project Team. This includes coordinating the process and work flow with each department as it relates to ConCert. Co-ordinating training and development of audit staff.System defect testing through UAT / SIT / general environments - Responsible for writing and testing defects and also retesting / closing those defects written by other users• Support user scenarios / requirements definitions through all phases of ConCert• Support local units where necessary with any focused training or support. Coordinate User trainings.• Review, comment and provide instructions for training materials / guides.• Involvement in various special projects such as MSC efficiency project / Process Improvement
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Certificate Issuance ManagerDet Norske Veritas Mar 2002 - May 2007Responsible for the management of the Certificate Issuance Group and all operations related to that group.Development and implementation of productivity measures to increase performance levels. Assist in hiring and continual development of support personnelMonthly Analytic reports for local unit, international units, and ANAB. Part of Management team, assist in overall process review of certification. Work closely with training and processes of other departments, supporting International Units, Marketing Department.
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Certificate ProcessorDet Norske Veritas Apr 2000 - Mar 2002Heavy use with Companion, entering and updating data. Verify final certificate with client and auditors, Respond to customer inquires via phone, fax and email, Processed all international unit certificates, including tracking of reports, and audits. Continuous training with local units.Interact with interoffice and district office personnel, and support of auditors.Processed all international unit certificates, track and assisted local units.
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Client Support SpecialistDet Norske Veritas Sep 1996 - Apr 2000Provide client support to a database of over 500-clients. Heavy use with Companion, entering and updating data. Coordinate domestic and international travel between clients and auditing staff. Track all billing authorizations prior to scheduled work. Respond to customer inquires via phone, fax and email up to 30 a day. Interact with interoffice and district office personnel, and support of auditors.
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Reporting SpecialistDet Norske Veritas Sep 1995 - Sep 1996Responsibilities included client support, data entry, revising and updating templates in Word.
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Marketing AnaylstOwen Healthcare Apr 1990 - Aug 1996Worked in tandem with the VP Marketing to provide in depth database analysis- Provided list management and campaign analysis for marketing campaigns, Created mail and telemarketing lists, Created analytic and tracking reports that help define marketing strategy for marketing leads.Run queries within the SQL Server queries, and export into Microsoft Excel, Assist with defining error correction processes, Provide assistance to other team members as needed
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Tracy Davis Education Details
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Frequently Asked Questions about Tracy Davis
What company does Tracy Davis work for?
Tracy Davis works for Schlumberger
What is Tracy Davis's role at the current company?
Tracy Davis's current role is Customer Manager.
What is Tracy Davis's email address?
Tracy Davis's email address is tr****@****dnv.com
What is Tracy Davis's direct phone number?
Tracy Davis's direct phone number is +128139*****
What schools did Tracy Davis attend?
Tracy Davis attended The University Of Texas At Arlington.
What are some of Tracy Davis's interests?
Tracy Davis has interest in Human Rights, Children, Environment.
What skills is Tracy Davis known for?
Tracy Davis has skills like Quality Management, Reliability, Process Improvement, Coaching, Training, Management, Auditing, Iso 14001, Product Development, Testing, Customer Service, New Business Development.
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Tracy Davis
Communications, Marketing, Special Events And Fundraising Strategist At Tracy Davis Public RelationsGreater Boston4aol.com, cff.org, comcast.net, cff.org2 +130195XXXXX
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Tracy Davis
Round Rock, Tx4blackbaud.com, merkleinc.com, convio.com, level3.com -
3fhcsd.org, bostonmarket.com, bost.com
5 +161951XXXXX
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5gmail.com, hotmail.com, davislawapc.com, davislawapc.com, gdllp.com1 +131039XXXXX
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