Tracy Davis Email & Phone Number

United States

Liaison with internal and external clients, focused on relationship building to cultivate the application that focused on business strategy. Managed and assisted administrators, ensuring that computer systems meet corporate quality standards and conform to industry practices. Responsible for prioritizing projects, managing databases, user testing and assigning tasks. Utilized SAP for analytic reports, sales, finance and overall project management reviews.

Houston, Texas Area

Houston, Texas, United States

Improve onboarding processesSustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Sustain business growth and profitability by maximizing value.Aid in product design and product development.

United States

Houston, Texas

Liaising with business groups to assist in defining, interpreting, and implementing system enhancements. Responsible for monitoring Corporate Requirements as it pertains to process flow, whilst training and developing support team. Teaming with external and internal for responding to system interface and data issues.Challenge existing processes and implementing changes when needed.Continue in Discovering talent and preparing future leaders within our organizationKey areas of responsibility and experience: Integration, forecasting, management, process optimization, business strategy and financial analysis.Manage, Assist and Liaison with Accreditation Bodies such as ANSI, ANAB, IAOBPlan and Monitor Internal Audit Schedule for the related Business AreasWorking Cross Business Areas for support and growing the business process

Katy, Texas

Coordinate with Various Managers in different operational issues and promotional activities.Develop productive, profitable and achievement oriented working environment for employees.Address operational issues and concerns in a timely fashion.Supervise operations team to ensure operational excellence and excellent customer services.Educate operations team on best practices, company policies and service excellence standards.Develop and maintain operational guidelines for staffs.Oversee operational cost, risk and audit activities.Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.Determine staffing requirements, work assignment and schedules for new projects.Evaluate current operational strategies and recommend improvements.Process routine reports by extracting data from the operational databases (Oracle/Siebel) Prepare periodic reports that track key performance metrics including trend and ratio analysis. Perform reconciliation, monitoring, process documentation and analysis of assigned key processes and systems Periodic analysis and manage error correction projects in support of the accuracy of assigned key processes and systems, Identify and escalate opportunities to improve performance in our region, Ensure that processes are measured and accurately reported upon Assist with defining error correction processes Conducts daily evaluation and verification activities designed to improve customer satisfaction and business performance Works closely with internal and external customers, and support teams

Responsible for managing the contracts, sales, quotes process activities for U.S., Managing and hiring support staffAssist in special projects regarding new business and products. Development and implementation of productivity measures to increase performance levels. Assist in the development, implementation and maintenance of the systematics that governs the operation of the company in accordance with Accreditation Body requirements.

Responsible for the support, training and deployment of ConCert Siebel Database as it relates to DNV Certification US with the Project Team. This includes coordinating the process and work flow with each department as it relates to ConCert. Co-ordinating training and development of audit staff.System defect testing through UAT / SIT / general environments - Responsible for writing and testing defects and also retesting / closing those defects written by other users• Support user scenarios / requirements definitions through all phases of ConCert• Support local units where necessary with any focused training or support. Coordinate User trainings.• Review, comment and provide instructions for training materials / guides.• Involvement in various special projects such as MSC efficiency project / Process Improvement

Responsible for the management of the Certificate Issuance Group and all operations related to that group.Development and implementation of productivity measures to increase performance levels. Assist in hiring and continual development of support personnelMonthly Analytic reports for local unit, international units, and ANAB. Part of Management team, assist in overall process review of certification. Work closely with training and processes of other departments, supporting International Units, Marketing Department.

Heavy use with Companion, entering and updating data. Verify final certificate with client and auditors, Respond to customer inquires via phone, fax and email, Processed all international unit certificates, including tracking of reports, and audits. Continuous training with local units.Interact with interoffice and district office personnel, and support of auditors.Processed all international unit certificates, track and assisted local units.

Provide client support to a database of over 500-clients. Heavy use with Companion, entering and updating data. Coordinate domestic and international travel between clients and auditing staff. Track all billing authorizations prior to scheduled work. Respond to customer inquires via phone, fax and email up to 30 a day. Interact with interoffice and district office personnel, and support of auditors.

Responsibilities included client support, data entry, revising and updating templates in Word.

Worked in tandem with the VP Marketing to provide in depth database analysis- Provided list management and campaign analysis for marketing campaigns, Created mail and telemarketing lists, Created analytic and tracking reports that help define marketing strategy for marketing leads.Run queries within the SQL Server queries, and export into Microsoft Excel, Assist with defining error correction processes, Provide assistance to other team members as needed