Tracy Gilbert Email & Phone Number

Hilton Head Island, South Carolina Area

Store Manager / Eddie Bauer

United States

• Oversaw operations which included opening and closing of the store, duty allocation, merchandising, and performance analysis. • Coached and managed up to 25 team members by conducting training, establishing goals and objectives, monitoring performance, and communicating results.• Monitored customer service provided by the team and offered feedback and coaching to identify and resolve customer service issues according to best practices and to ensure repeat business.• Analyzed inventory trends and provided proper stocking, pricing, returning, and transferring of merchandise to leverage company resources.• Implemented store directives provided by the District Manager and ensure compliance with applicable laws and regulations.• Analyzed finances, performance, and loss prevention data and developed action plans to increase revenue and control costs.• Collaborated with the Pharmacy Manager to evaluate performance and develop strategic initiatives focused on improvement. • Partnered with the community to identify growth opportunities and meet performance objectives.• Implemented community fundraisers for various non-profit organizations including the Leukemia and Lymphoma Society and March of Dimes.KEY ACHIEVEMENTS• Increased daily prescription count by 15% through exceptional customer care.• Improved private brand sales gross profit by 12%, Decreased shrink by 2.0% in one year.• Exceeded sales goals by as much as 20% over the previous year.• Achieved top store status in the district for customer delight scores.• Piloted the On Shelf Availability program for the organization which redesigned the Company’s inventory management procedures.• Implemented sponsorship initiatives for Holiday in The Hanger, The American Diabetes Association’s Step Out Walk to Stop Diabetes, and The Easter Seals Great Glow Run which raised over $45K.

Atlanta, Ga / North Carolina And South Carolina

• Sold, trained, and maintained the Company’s dealer management software and web-based technology to automotive dealers and financial institutions.• Communicated with a portfolio of 15 banks and lending institutions to inform them of rate changes, incentives, and new lending programs which resulted in strong client relationships.• Identified new partnership opportunities by researching potential lenders.• Facilitated cross-functional relationships to develop creative sales opportunities for assigned accounts.• Implemented surveys and led focus groups focused on gathering customer feedback to further product and technology development.KEY ACHIEVEMENTS• Created a comprehensive product training program which improved customer retention, increased cash flow, and cut product cancellations by 16%.• Transitioned the product training to dealerships where goods and services could be applied and used in real time resulting in increased business for Manheim, the lenders and the dealerships.

Greater Atlanta Area

• Managed daily publications advertising accounts for the 10th largest daily newspaper in the US.• Built and maintained existing relationships through market research, analysis, prospecting, trade show participation, and networking.• Partnered with the creative services team to present clients with innovative, award winning marketing and media campaigns.• Oversaw client’s allocated budgets ensuring spending was in line with expectations.• Monitored results, competition, and market conditions to ensure a positive return on investment. • Utilized sales automation systems to manage activities and communicate performance to management.• Resolved billing and invoicing issues professionally and timely.KEY ACHIEVEMENTS• Generated over $2M in annual advertising revenue.• Developed a new publication which increased circulation by 7% and resulted in a promotion to Major Account Manager.• Recognized with multiple awards including top revenue producer and “Salesperson of the Month” by surpassing sales goals by over 250%.

Eastern North Carolina

• Key member of a team of 5 visual merchandising coordinators, managing designs and installations to ensure consistent appearance throughout 19 stores. • Built the Belk image in stores via merchandising programs, including but not limited to vendor shops, fixtures, and signage. • Visualized, designed and communicated retail solutions with high quality execution, superior attention to detail and a keen eye for aesthetics. • Collaborated with other merchandisers and vendors over designs, budgets, promotional campaigns and events. • Coordinated activities and best practices with vendors, corporate offices and store managers. • Served as a liaison between vendors and Belk corporate offices for all aspects of Visual Merchandising. • Visited stores regularly to monitor adherence to merchandising standards and participate in activity work in the stores, large-scale projects, remodels and community outreach events.